An exciting opportunity has arisen for an Apprenticeship x2 working in the busy central booking team at CRH.

The post holder will be required to provide excellent customer service to all service users ensuring that they are polite and courteous at all times.

Excellent organisational skills and an ability to work under pressure are essential requirements together with great attention to detail for ensuring data is recorded accurately onto the patient administration system to manage the booking of designated new and follow up clinics.

The post holders will be given full training to enable them to work in the booking team.

The standard hours of work are 08:30 - 17:00 Monday to Friday with a 1 hour lunch break, but the hours of work are flexible.

Main duties of the job

The Apprentice will work within the Central Booking Team following the patient's journey working alongside the different teams/roles within the team.(Please see separate Job Descriptions for the different roles)

They will be responsible for providing a comprehensive, efficient and effective appointment booking service in order to meet the Trust's patient waiting times, liaising closely with and responding to queries relating to appointments and activity from all stakeholders, providing support both internal and external to the Trust.

The successful candidate must be customer care focused, with exceptional communication and interpersonal skills when dealing with patients both face to face and over the telephone. As the role is within a busy booking team an ability to work under pressure is vital.

About us

Supporting our vision and values

Our Vision is to be a first-class provider of sustainable healthcare services, delivering the best possible care for our patients and being a great place to work for our people. Our Proud to CARE philosophy supports this vision - and we all play a part in achieving it, by living up to the values we promise to our patients and each other.

COMPASSION - treating everyone with kindness - welcoming diversity and inclusion, considering individual needs andchallenging inappropriate behaviours outside of our values? AMBITION - Aspiring to be the best - reaching high standards, providing exceptional care and services and achievingmeasurable improvements in people's health and wellbeing? RESPECT - Valuing and appreciating everyone - listening, learning and acting on their experiences, being open andhonest and recognising that working with others brings benefits? ENCOURAGEMENT- Opportunities for all - supporting education and development, he

Job description

Job responsibilities

Please see the Job description and Person Specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.

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Person Specification

Qualifications

Essential

• Education to GCSE standard (or equivalent)

Experience

Essential

• Previous Telephone Experience
• Previous experience of working with the general public
• Experience of accurate data input
• Proficient use of MS Office
• Experience of working in a team

Desirable

• Previous Call Centre
• Use of the PAS System
• Previous experience in Healthcare environment
• Understand the Importance of Confidentiality

Skills

Essential

• Good organisation skills
• Ability to work under pressure
• Ability to prioritise own workload
• Ability to multitask effectively
• Excellent Communication Skills
• Pays attention to detail

Desirable

• Problem solving skills
• Time management skills
• Demonstarates forward thinking

Employer details

Employer name

Chesterfield Royal Hospital NHS Foundation Trust

Address

Chesterfield Royal Hospital

Calow

Chesterfield

S445BL

Any attachments will be accessible after you click to apply.

166-S&P-5215545