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PA/Business Manager

Barts Health NHS Trust
£34,089 to £41,498 a year per annum inc
Closing date
30 May 2023

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Other Health Profession
Band 5
Contract Type
Job summary

PA/Business Manager - Band 5

As a healthcare provider and a major local employer, Barts Health's vision is to be a high performing group of NHS hospitals, renowned for excellence and innovation and providing safe and compassionate care to our patients in East London and beyond. With this, we also recognise our role with staff and in the wider community to promote equality and eliminate discrimination.

The Trust is committed to placing equality, diversity and inclusion at the forefront of our plans and to improving patient and staff experience. Developing and sustaining stronger relationships with partners in our communities will be a fundamental enabler to our success. Our WeImprove approach to quality improvement is a key enabler in creating the cultural change and improvements the Trust is committed to making.

Main duties of the job

We are a growing Improvement and Transformation team, responsible for enabling the use of our Quality Improvement (QI) methodology to embed continuous quality improvement throughout the Trust.

The role of PA/Business Manager is key within the central Improvement and Transformation Team, providing comprehensive, high quality level of administrative and secretarial support to the Director of Improvement and Transformation, and the Director - QI Programme, as well as other members of the Improvement and Transformation Team; and to deliver these in a methodical and systematic manner.

The post holder will be required to manage their own workload on a day-to-day basis, act independently to action and prioritise work to meet deadlines and to provide general support to the team.

The role requires experience of working as a PA/Business Manager with strong administrative, planning and organisational skills as well as confident communication skills. With an ability to work to tight timescales and flexibly. Individuals must be able to build positive working relationships with staff at all levels and across all professional groups.

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Job description

Job responsibilities

We are looking for an experienced, enthusiastic, and capable individual for the role of PA/Business Manager to join our team, to support the team in driving forward this exciting improvement agenda.

The post holder will be expected to provide a professional and comprehensive personal assistant and business management support to the Director of Improvement and Transformation and Director QI Programme, with some administrative support to their team(s).To develop and maintain an expert knowledge of key Directorate issues in order to manage and prioritise workload effectively and make appropriate decisions in the absence of the Director of Improvement and Transformation and the Director- QI Programme.

Individuals must be able to build positive working relationships with staff at all levels and across all professional groups. As well as to use initiative, diplomacy and tact to solve problems and assist in the escalation of issues, primarily to the Improvement and Transformation Senior Team.

As a core member of the Improvement and Transformation team, the post holder will contribute to the co-ordination of the wider team, ensuring there are systems and procedures in place that enable the effective and efficient running of the Team corporate offices.

The role provides an opportunity to work within a dynamic team with an exciting agenda, with the opportunity to develop an understanding of quality improvement and project management.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band. We are happy to consider applications from those seeking flexible and part time roles.

For further information please contact

We may close the vacancy early due to the high number of applications received.

Person Specification

Qualifications and Knowledge


  • GCSE, A Level or equivalent standard of education
  • Proficiency in a range of IT packages and tools. This would include MS Office (Outlook, Word, Excel, PowerPoint)


  • Understanding of NHS Structure and Processes



  • Minimum of 3 years relevant administration experience



  • Experience of working as a PA or business manager
  • Formal minute-taking
  • Writing reports and presenting information clearly
  • Writing reports and presenting information clearly Raising purchase orders in line with Standing Financial Instructions


  • Experience in a large NHS or private healthcare organization working on projects that involved clinical staff and operational change.



  • Able to structure, schedule & monitor programmes of work
  • Able to manage documentation control systems
  • Able to develop work processes, assess the effectiveness of these and make appropriate improvements
  • Able to prioritise tasks and deliver to key areas
  • Highly organised
  • Has a flexible approach and attitude and a willingness to learn

Capabilities and Attributes


  • Works well with others, is positive and helpful, listens, involves, respects and learns from the contributions of others, treating everyone with dignity and respect
  • Understanding and commitment to equal opportunities, equity and the promotion of inclusion and diversity
  • Values diversity and difference, operates with integrity and openness



  • Highly developed interpersonal, written and oral communication skills.
  • An ability to communicate professionally at all levels

Any attachments will be accessible after you click to apply.


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