Senior Emotional Support Worker - Integrated Response Hub

Northamptonshire Healthcare NHS Foundation Trust
£28,407 to £34,581 a year pro rata, per annum
Closing date
7 Jun 2023

View more

Other Health Profession
Band 5
Contract Type
Full Time
We have an exciting opportunity for a Band 5 mental health senior support worker. Predominantly based in the Integrated Response Hub and an integrated part of the crisis care pathway the role will be providing a biopsychosocial approach, emotional support, and safety planning using a trauma informed approach to service users and carers. This is a new role that will be embedded into the integrated response hub. Service users and carers have identified a further need for more substantial emotional support. We hope this role will deliver this service user need.

Main duties of the job

The role requires flexibility as the role is based on service user need with an emphasis on early intervention. The role requires a support worker that can 'think outside the box' where taking initiative is essential. The role incorporates leadership skills. Taking the lead in decision making forums and supporting colleagues is essential. It will require advanced skills in prioritisation so to best support the service user and colleagues. This role incorporates the wider functions of the Crisis Pathway that include countywide Crisis cafes in partnerships with local 3rd sector providers, Police Street triage options, the Crisis House's, Hospital at Home and Police Custody Healthcare providing specialist emotional mental health support liaison to those in crisis. There will also be a key role in developing relationships and supporting third sector and charity organisations. Services that the successful candidate will be involved with will aim to reduce mental health attendance at ED across the county, offer genuine opportunities for service users to self-refer at the point of crisis and provide partner organisations with proactive support and alternate pathways for service users who they come into contact with. The pathway has a strong emphasis in service user collaboration.

About us

NHFT are building on their work within the crisis cafes and alongside 3rd sector partners in order to provide the counties first integrated mental health hub that will provide an open access front door to all mental health service in the county. This will include the development of a phone based central service for the initial screening, triage and support of those in crisis alongside the further development of extended Crisis Cafes and hospital at home options within the county and Hubs within Northampton and Kettering.

The development of these services will seek to ensure that we are better meeting the needs of our service users and carers by providing a greater range of responsive and flexible services both in an out of hours

These pathway developments will continue to build on our excellent links with the 3rd sector and will attempt to provide a seamless pathway to all services within the county using a striated approach that ensures user can the most appropriate response for their need.

Job description

Job responsibilities

  • To liaise and communicate effectively with statutory and non-statutory mental health agencies regarding identification of individuals with mental health needs.
  • To listen and respond to peoples needs using the range of resources available.
  • To maintain protocols for effective communication between both local mental health services, 3rd sector partners and other interested organisations.
  • To oversee the emotional support of individuals engaged with the crisis care pathway to help enable service users and carers to navigate their crisis and build on their resilience.
  • To promote and develop effective working relationships with key agencies.
  • Improve the experience of patients with mental health illnesses who receive care in the crisis care pathway.
  • Provide specialist mental health perspective to the multi-disciplinary team members regarding assessment, intervention, management and safety planning.
  • Provide a service to the Crisis Care Pathway countywide as required.
  • Contribute to support, training and skill development for individuals and groups in mental health awareness.
  • To promote and develop effective working relationships with key groups with the general acute hospitals and associated community based teams, EMAS, Police and 3rd sector colleagues.
  • To work as a key senior member of the Integrated Response Hub. Offering a range of theraputic interventions for individuals with a wide range of mental health difficulties, in line with the service operational policy.
  • To offer education, opportunistically and on a planned basis, to individuals in order to improve their knowledge and skills of mental health, and reduce the stigma of mental health.
  • There will be an expectation that out of hours support will be provided within this role, and that the post holder will be able to provide cover for the service Countywide, working on a shift pattern across a 24/7 basis.

Service Delivery
  • Carrying out comprehensive emotional interventions with individuals in the crisis care pathway, addressing the holistic aspects of their health needs.
  • To ensure implementation of a comprehensive triage assessment process and be part of developments that move towards a need based response system that seeks to build on the Hope, Control and Opportunity of service users and carers.
  • To support the formulation and implementation of appropriate care plans/packages of care for the individual prior to their discharge to ensure that their mental health care is seamless throughout the care pathway.
  • To assist in the maintenance of appropriate use of the Mental Health Act where appropriate.
  • To promote and facilitate co-production with the service user in all processes and interventions throughout the services within the pathway.
  • To ensure at all times that the team involve the client in the assessment process, to ensure that all care pathways are individualised in their form.
  • To work in collaboration with acute hospitals, external mental health agencies, and Police in order to address mental health needs of the individual.
  • To work collaboratively with colleagues throughout the crisis care pathway and the wider Specialty Services.
  • To support others in the pathway.
  • Maintenance of up-to-date clinical records in line with Trust policy, and professional registration standards.

Person Specification



  • Further training at a degree level or relevant qualification and experience (DBT, Brief Solution Focused therapy, CBT and counselling)

Skills & Abilities


  • High degree of initiative.
  • Flexible approach to problem solving.
  • Creative, confident, responsible and effective communicator.

Behaviours & Values


  • oNon-judgmental, honest, strives for consistently high clinical standards.
  • oGood and effective communication skills over the telephone.
  • oAble to travel between locations as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northamptonshire Healthcare Foundation Trust


Rushden Resource Centre

Newton Road


NN10 0PT

Any attachments will be accessible after you click to apply.


Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert