Digital Health Clinical Operations Lead

Norfolk and Norwich University Hospitals NHS Foundation Trust
£58,972 to £68,525 a year per annum
Closing date
4 Jun 2023

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Other Health Profession
Band 8B
Job summary

*24 month Fixed term contract/secondment*

The Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUHFT) Digital Health team is responsible for the delivery of digital services across the Trust to support its clinical and administrative obligations.

The Department comprises of 4 main areas:- Digital Hospital, Operational, Informatics and Information Governance which is made up of over 75+ staff. Our aims are to provide the highest degree of digital services and support to Trust staff, the Trust's partners and commissioners. These services are undertaken through the provision of high quality digital services to customers throughout the trust, this helps ensure that the best patient care is always available and that staff productivity is maintained.

Full time: 37.5 hours per week

Advert closing: 4th June 2023

Interview date: 13th June 2023

Main duties of the job

Reporting to the Chief Digital Information Officer (CDIO), the Digital Health Clinical Operations Lead works in partnership with the Chief Clinical Information Officer (CCIO), Chief Nursing Information Officer (CNIO) and Associate Director of Digital Health. This role will have operational accountability for the three Trust Electronic Patient Record (EPR) programme. The post-holder will be responsible for defining digital objectives to meet corporate goals, and ensuring that quality standards are met and performance addressed where this is not the case.

The Digital Health Clinical Operations Lead is the owner of and is accountable for key hospital wide Digital Transformation policies of operational care access and delivery as they pertain to the introduction of an electronic patient record and the improvement of the trusts digital maturity.

** If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported **

About us

The following skills and experience will be required and are essential for the successful candidates:
  • To work with the CCIO, CNIO and AD of DH in providing strong, clear visionary leadership to the whole Digital Hospital programme through team working to ensure effective operational management and delivery of the service.
  • Lead the development of the strategy for Digital Hospital and ensure the staff are fully engaged and supported in operational, governance and performance matters.
  • Contribute to the NNUH's strategic aims and ensure the achievement of strategic objectives/deliverables.
  • Lead responsibility for developing and co-ordinating the electronic patient record strategy, including workforce, activity, financial and capacity/service improvement plans as part of the planning cycle.
  • Financial responsibility for implementing services in line with the NNUH's financial strategy and SOPs.
  • Responsible for contributing to and developing hospital wide NNUH policies and implementing within Digital Health.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Job description

Job responsibilities

We can offer you the full range of NHS benefits/discounts and in addition:
  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Person Specification

Attitude, aptitude


  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion



  • Educated to first level degree level or equivalent professional qualification
  • Evidence of recent professional and managerial development



  • Significant senior line management experience in a large complex service organisation with recent, relevant Senior Manager level or equivalent.
  • Evidence of successful management of change in services in a complex organisation.

Any attachments will be accessible after you click to apply.


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