Job summary

Full time - 37.5 hours

Based in Pallion, Sunderland

An exciting opportunity has arisen for strong, effective leaders to join the operations team as a Locality Manager. We are seeking passionate inspired individuals to provide effective leadership to our frontline operational teams, acting on behalf of NEAS as a key link within the ICPs.

Reporting to the Head of Operations and working with external partners in the designated ICP, this is an exciting opportunity for you to help drive change and to utilise your leadership skills to maximum effect.

Main duties of the job

In support of the Head of Operations, you will help design, develop and implement plans through the engagement of our excellent teams within Operations to ensure our services are delivering high quality patient care in the most efficient, productive and rewarding way for patients and colleagues. You will also be instrumental in the overall pursuit of achieving the NEAS Trust Strategy.

Unsuccessful applicants in the last 6 months need not apply.

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of \safe, effective and responsive care for all.

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Job description

Job responsibilities

Please ensure you refer to the job description attached to this advert for full details and responsibilities for the role

Person Specification

Knowledge

Essential

• Significant operational management experience.
• A solid understanding and proven experience and capability of :
• How to maximise efficiencies within a multi-site geographical area whilst enhancing quality performance.
• Staff motivation in large customer/patient focused Operations.
• Operations management metrics and how to use them to enhance performance.
• Hitting Operations KPIs and SLAs.
• Management and leadership of staff.
• Communication and negotiation at a management level.
• Managing staff in a workforce management environment.
• Of leading teams utilising workforce management systems.
• Knowledge of wider NHS and 5 year forward view
• Knowledge of risk management activities
• Able to demonstrate working knowledge of clinical and quality governance.

Desirable

• Demonstrate knowledge of complexity of managing in a multi skill, Geographical dispersed environment.

Qualifications

Essential

• Registered health care professional.
• Significant relevant knowledge and experience (underpinned by relevant training /CPD) of managing and leading the performance management of large numbers of staff to provide a high quality, value for money service and / or.
• Educated to Degree Level supplemented by a management qualification or equivalent experience.

Desirable

• Diploma in Leadership or Management (or equivalent).
• NARU Commander trained.

Other Information

Essential

• Able to travel both within a designated area and nationally.
• Flexible approach to work patterns and ability to flex during Surge.

Desirable

• Blue light driver trained.

Experience

Essential

• Communication skills.
• Presentation skills.
• Report writing.
• Negotiating and influencing skills.
• Investigation skills.
• Leadership and management skills.
• Experience of successfully managing the implementation of change.
• Evidence of professional leadership, leading to innovation in practice.
• Experience of identifying education and training needs of staff.
• Experience in clinical audit/benchmarking.
• Line management experience.
• Experience in workforce planning.
• Experienced in complaints management.
• Experience in Serious Incident review, investigation and RCA.
• Effective management skills and will be able to demonstrate the ability to balance the demands of direct clinical input and service issues.
• Excellent organisation skills.
• Experience of clinical supervision.
• IT/word processing skills.
• Ability to make calm rational decisions in the face of adversity.

Desirable

• Strong analytical skills and ability to consider the wider picture.

Any attachments will be accessible after you click to apply.

C9340-LocMan-05-23