Job summary

37.5 hours per week.

We are excited to be offering this opportunity for an enthusiastic and passionate Band 7 to lead and manage our small multi-disciplinary team. The Asylum Seeker and Refugee Mental Health Team is a specialist service that prides itself on working collaboratively with colleagues both in primary and secondary care alongside third sector agencies.

The post is based at The Veranda at Mount Gould Hospital. You would be responsible for leading on providing high quality care to newly arrived and existing asylum seekers and refugees in Plymouth. You must be enthusiastic and passionate about working with this population.

As a senior clinician you will be at the core of decision making and service provision working closely with third sector agencies. You will need to be forward thinking and able to provide sound clinical leadership to what is already an experienced multi-disciplinary team.

The Service provides excellent high-quality care to a defined client group and also supervision to other professionals. The role is dynamic and constantly developing. We also work closely with other stake holders such as Plymouth University and Plymouth City Council. You will lead in service development and quality improvement initiatives as well as participating in learning and professional development.

As an operational manager the post holder will be required to participate in the operational managers on-call rota if requested to do so by the Chief Operating Officer.

Main duties of the job

The aim of the ASR Service is to improve the physical and mental wellbeing of asylum seekers and refugees in the City by effective delivery of evidence-based interventions.

To provide a visible and authoritative presence within Community Mental Health Services and in the community sector with third sector organisations.

To define high quality standards of care through their clinical presence and a vision to develop the service.

The postholder will manage a designated Team and its associated budget.

To be responsible for the management of patients.

To be responsible for supervision and effective management of the capacity of the team.

To provide leadership to the ASR Team, to be responsible by monitoring implementation and evaluating programmes of care.

To maintain close links with other agencies, to work flexibly to provide the provision of a service for patients.

To work closely with ASR Consultant to ensure effective and appropriate delivery of care.

To actively support the Head of Service in collaboration with other locality CMHT Leads in the development of the CMHS including the formulation of protocols.

To develop, implement and evaluate robust Link working with GP surgeries within geographical area of responsibility.

About us

Livewell Southwest is an independent, award-winning social enterprise providing integrated health & social care services for people across Plymouth, South Hams & West Devon, as well as some specialist services for people living in parts of Devon & Cornwall. With teams in community hospitals, GP practices, sports centres, health & wellbeing hubs.

As an organisation with a strong social conscience, we always value being kind, respectful, inclusive, ambitious, responsible and collaborative. Transforming services to make them sustainable, ensuring that we value, support & empower each other.

We are committed to involving the people we care for, families & carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place & at the right time. By putting people at the centre of what we do, we ensure to support people to lead, healthy independent lives & be the very best at helping people to live well.

Valuing our employees making an investment in their development a priority. We offer:

Protected CPD time for registered staff

Various development pathways and ongoing regular training packages for all staff

Leadership & mentoring programmes

Access & funding for training including Care Certificate, Assistant Practitioners Course & Scholarship Into Nurse Training

A Robust Preceptorship

A bespoke induction programme

Existing members of the NHS Pension Scheme can continue their membership when they join the organisation.

Job description

Job responsibilities

Communication and Relationship skills:

Detailed confident verbal information sharing, within ASR, third sector, government agencies and south west collaborative or the wider Multi Disciplinary Team, which includes Primary Care.

Expert ability in receiving information, analysing and formulating professional judgements.

Attend and represent the Teams view in meetings e.g. Child protection, Adult Protection, Mental Health Review Tribunals, CPA Reviews.

Elicit information from the patient and work with them to advocate on their behalf.

Ability to communicate clearly and effectively over the telephone within the boundaries of confidentiality.

Responsible for communication with staff within the Team ensuring that interpersonal relationships are managed so that Team dynamics have a positive effect on patient care.

Maintain accurate, timely paper and electronic records. Ensure they are kept safely in accordance with Livewell Southwest policies, including the Data Protection Act (1998) and the Livewell Southwest Confidentiality Policy.

The post holder demonstrates a positive attitude to mental health, cultural awareness and attending to patients with respect and courtesy and have the ability to challenge staff where the standard falls below expectations.

The post holder will ensure that professional boundaries are always adhered to.

Take a lead role in the collaboration of the planning of individual care with patient, carer, other Teams and Services always happens.

Must be confident in communicating with people who are experiencing mental health difficulties when English is not their first language.

Ability to negotiate with other service providers to ensure all written information is accessible to all communities.

Enhancing quality of patient care and promote initiatives to improvement the patient experience/services.

Ensure that the service delivers on both local and national KPIs in relation to best practice.

Knowledge, Training and Experience:

The post holder will be responsible for updating their own practice, knowledge and skills within their sphere of practice including Livewell Southwest mandatory training.

Knowledge of Policy and legislation.

Knowledge of Mental Health and Mental Health service delivery and Capacity Act.

Adhere to Policy and Legislation relating to Mental Health e.g. Mental Health Act 1983, Equal Opportunity Law, Disability Discrimination Act, Human Rights Act, Care Programme Approach and Clinical Governance.

Analytical and Judgemental Skills:

Assisting the CMHT manager in the interpreting of new guidance and develop methods of implementation.

The post holder will provide care and other interventions in the setting most appropriate to meet the patients needs.

Incorporate all guidance relating to the Mental Capacity Act into all work.

Ability to match patient need with available skills and resources

Ability to resolve inter-personal and clinical issues in a decisive and impartial manner.

Problem solving, weighing up pros and cons. Accessing relevant information to inform decisions and judgements.

Planning and Organisational Skills:

To co-ordinate shifts ensuring appropriate allocation of work with the available skill mix utilising prioritisation, negotiation and delegation skills.

Support the acquisition of skills by junior colleagues by positive role modelling and promoting a culture of learning and personal development.

Regularly take a lead in meetings ensuring all patients are reviewed and decisions and plans are put into action.

Liaise with other services to arrange appointments that both meet patient and service demands. Making best use of available resources.

Physical Skills:

Confidence to drive in an urban environment.

Competent keyboard skills to enable information to be inputted into S1 and eCPA. Daily use of Microsoft word and excel packages. Must be able to use Microsoft Outlook Calendar and manage emails in a timely fashion communicating within the PCN and to external organisations within current policies and guidelines.

Confidence to take on IT skills as technology advances. Constant use of laptop to record, monitor and plan patient care and to monitor and appraise other team members work. This will include supporting other staff in the acquisition of skills e.g. implementation of the pilot of Electronic Daily Records.

Ability to take accurate physical observations i.e. blood pressure, pulse and temperature.

Demonstrates safe clinical skills when providing care for patients receiving specialist treatments e.g. commencement of Clozaril in the community or supporting a patient through ECT treatment.

Home visits to multi-occupied buildings, many without lifts.

Escorting patients out of their home environment providing programmes of care and ongoing assessment of need. (E.g. Anxiety Management Programmes).

Ability to support patients meeting their activities of daily living, e.g. working alongside a patient addressing these needs.

Responsibilities:

Responsible for the supervision and review of all ASR patients care within a specified geographical area. In addition to cover in the absence of the another CMHT manager (this would be in collaboration with the other locality CMHT Managers), providing supervision, line management and problem solving.

The post holder will act as a Care Co-ordinator for a caseload of patients in accordance with the CPA Policy.

The post-holder will be responsible for the roll-out of Link Working with 3rd sector agencies. Ensuring that standards are adhered to and liaise with Primary Care colleagues to make sure that all Governance arrangements are adhered to.

Take a lead in rapid crisis assessments and the continuous assessment of patients on the caseload, monitoring effectiveness of the treatments provided.

Responsible for the provision of specialised advice and guidance relating to the management of risk and decision making within the multi-disciplinary team and the wider health community.

Take a lead role in the identification of risk and the formulation of risk management plans. Participate in risk management meetings.

Regularly formulates specific individualised care plans, implements and evaluates them alongside patients and carers ensuring informed consent is obtained whilst working within the boundaries of the Mental Capacity Act. Plan aftercare, making appropriate agreed referrals for longer-term treatment.

Collaborate with other Teams and Services in the provision of patient care and ensure effective communication for all patients within the geographical sphere of responsibility. To attend reviews of their patients, in any part of the service.

Take a lead role in clinical decision-making, including maintaining the safety of patients, staff and the public in challenging, potentially violent situations.

Adhere to the Policy for the Safe Secure and Handling of medicines and local Home Treatment protocols ensuring patients receive medication in a safe and timely fashion.

Provide education to patients and carers to enhance their knowledge therefore improving longer-term concordance.

Promote RECOVERY.

Provide education to patients and carers in line with current policy and good practice guidelines.

Maintain high standards of clinical care to patients through participation in regular audits.

Represent ASR at appropriate forums nationally and locally.

Responsible for managing the organisational interpretation policy, processes and management of bookings.

Responsibility for Policy and Service Development:

Annual responsibility for the reviewing and updating of all local policies and protocols. To provide up to date information for staff at ASR Senior Staff Meetings.

Attend regularly the ASR Manager Meeting which evaluates the Team and plans service developments.

Attend Acute Services Interface meeting and participate in service development across the Directorate when required.

To attend Acute Pathway Interface meetings to problem solve issues relating to the interface and tensions between teams.

Implement all appropriate National, Livewell Southwest and Local ASR policies and protocols.

Responsibility for financial and physical resources:

Responsible for the ASR budget, meeting regularly with management accountant to ensure allocated money is spent effectively and within budget.

Responsible for the checking and authorisation of time sheets and travel claims and forwarding on for payment. This includes nursing and admin bank time sheets.

Ensure physical assets are monitored and re-ordered on a monthly basis keep a watchful eye on expenditure ensuring costs remain with allocated budget.

The post-holder will be an authorised to make procurements using the ePROC system.

Responsible for the use of individual corporate credit card making sure it is checked on-line each month and log completed and sent off in time.

Responsibil
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B9832-2023-NM-8457