Job summary

The Program Manager will provide a lead role within the GMRH for supporting delivery of the various workstreams within GMRH and developing the Hub as a center of excellence in trauma-informed care regionally and nationally. The Program Manager will work closely with other members of the management team, in particular the Clinical Team Leader, to support the day to day operational management of the Hub as required.

The role provides program management expertise across the current and emerging work streams in GMRH to support continuous improvement in the delivery of Hub services and the ongoing development of the GMRH clinical, consultation and training role in support of the trauma responsive program across GM. The postholder will also play a key role in linking the GMRH with a range of transformational work streams, at a locality level, Trust level and within Greater Manchester, including engaging services, commissioners, stakeholders and other partners in this process.

Main duties of the job

Working with the Service Lead and Clinical Leads, the post-holder will provide leadership expertise and program delivery support to the current and emerging workstreams in the GMRH and linking them with the Trusts strategy, transformation program and Business Plan, including:

About us

The Greater Manchester Resilience Hub (GMRH) was established in the wake of the Manchester Arena attack in 2017 & developed our workforce wellbeing offer in response to Covid 19 in 2020. Additionally we host the Trusted Relationships services in each of the 10 complex safeguarding hubs in greater Manchester.

Due to mobilise in 2023 is the GM Sexual Abuse & Assault Service SAAS pathfinder.

GMRH is an all age, psychology led, trauma responsive, partnership focused service with a strong regional, national and international profile

Job description

Job responsibilities

Attribute

Essential

The qualities without which a post holder could not be appointed

Desirable

Extra qualities which can be used to choose between candidates who meet all the essential criteria

How Assessed

e.g application form, interview, test, in-tray exercise etc

Education / Qualifications

Educated to or working towards Masters level or equivalent experience

Project management qualification

Evidence of continued professional development

Evidence of continuous development inc leadership development

Formal improvement qualification

Application

Experience

Significant and current management experience in the NHS and/or social care

Experience of producing Business Plans, business cases and supporting delivery of service change/transformation schemes linked to the plan.

Experience of leading and delivering projects

Experience of partnership working

Experience of supporting tender processes

Proven experience in managing challenging situations

proven experience in developing and implementing policies and processes

Demonstrate experience in using lessons learnt to develop best practise

Demonstrable experience of:

Establishing and delivering complex projects within agreed timescales.

Working in effective partnerships with service users, clinicians and other stakeholders

Involvement in service redesign projects

Involvement in NHS procurement processes, performance management and stakeholder engagement (including clinicians, and users / carers)

Experience of working with senior management teams on commissioning / service redesign projects

Significant demonstrable experience of working across organisations, particularly acute and community care interface

Senior management experience in the NHS

Experience of project management within a PRINCE methodology or similar

Application & interview

Knowledge

Understanding of current mental health services and configurations delivered within the NHS and Social Care economy.

Current understanding of the challenges facing all aspects of mental health services across the organisation

Knowledge of current national policies and interpreting national guidance

Understanding of current Strategic Plan and operating context.

Understanding and knowledge of Business Case processes

Understanding of the current and emerging commissioning structures

Knowledge of improvement methodology

Experience of researching best practice interpreting its relevance and processes / practices which could be implemented successfully to achieve service delivery.

Application & interview & presentation

Skills and Abilities

Effective communication skills with a range of stakeholders

Able to show leadership qualities and work effectively as part of a team

Able to solve problems and work on own initiative.

Critical appraisal skills

Excellent negotiation, communication and interpersonal skills (including written, verbal, presentation skills).

Facilitation skills and ability to work with a group of mixed stakeholders.

High level analytical skills

Able prepare and present briefing papers and reports to tight deadlines

Able to facilitate collaborative working

Able to manage and handle sensitive information and difficult messages in an effective way.

Able to handle conflict in a constructive manner.

Able to develop strong partnership relationships

Able to use the full range of Microsoft Office applications

Able to present confidently

Application & interview & presentation & role play

Work related circumstances

Able to work flexibly based on the requirements of the job.

Use of a car or access to a means of mobility to travel across the GM footprint in line with programme needs

Willing to carry out all duties and responsibilities of the post in accordance with the Trusts Equal Opportunities and Equality and Diversity policies

Appointments to regulated and controlled activities require an enhanced DBS disclosure.

Application

Person Specification

essential & desireable

Essential

• Educated to or working towards Masters level or equivalent experience Project management qualification Evidence of continued professional development Evidence of continuous development inc leadership development
• Significant and current management experience in the NHS and/or social care Experience of producing Business Plans, business cases and supporting delivery of service change/transformation schemes linked to the plan. Experience of leading and delivering projects Experience of partnership working Experience of supporting tender processes Proven experience in managing challenging situations proven experience in developing and implementing policies and processes Demonstrate experience in using lessons learnt to develop best practise Demonstrable experience of: Establishing and delivering complex projects within agreed timescales. Working in effective partnerships with service users, clinicians and other stakeholders Involvement in service redesign projects Involvement in NHS procurement processes, performance management and stakeholder engagement (including clinicians, and users / carers) Experience of working with senior management teams on commissioning / service redesign projects Significant demonstrable experience of working across organisations, particularly acute and community care interface
• Understanding of current mental health services and configurations delivered within the NHS and Social Care economy. Current understanding of the challenges facing all aspects of mental health services across the organisation Knowledge of current national policies and interpreting national guidance Understanding of current Strategic Plan and operating context. Understanding and knowledge of Business Case processes Understanding of the current and emerging commissioning structures
• Effective communication skills with a range of stakeholders Able to show leadership qualities and work effectively as part of a team Able to solve problems and work on own initiative. Critical appraisal skills Excellent negotiation, communication and interpersonal skills (including written, verbal, presentation skills). Facilitation skills and ability to work with a group of mixed stakeholders. High level analytical skills Able prepare and present briefing papers and reports to tight deadlines Able to facilitate collaborative working Able to manage and handle sensitive information and difficult messages in an effective way. Able to handle conflict in a constructive manner. Able to develop strong partnership relationships Able to use the full range of Microsoft Office applications Able to present confidently
• Able to work flexibly based on the requirements of the job. Use of a car or access to a means of mobility to travel across the GM footprint in line with programme needs Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies Appointments to regulated and controlled activities require an enhanced DBS disclosure.

Desirable

• Senior management experience in the NHS Experience of project management within a PRINCE methodology or similar
• Knowledge of improvement methodology Experience of researching best practice interpreting its relevance and processes / practices which could be implemented successfully to achieve service delivery.

Any attachments will be accessible after you click to apply.

311-F481-23-A