We are looking for a motivated, passionate and assertive individual to join our dynamic People Participation team, who believes the voice of the service user and carer should be at the forefront of the recovery process and is committed to delivering a high quality service involving full co-production processes.

Main duties of the job

You will be working across the BLMK MHLDA (Bedfordshire, Luton and Milton Keynes Mental Health, Learning Disability and Autism) Collaborative, supporting the joint service user/carer voice.

Applicants should have a keen interest in service improvement and in supporting and facilitating positive developments. You will need to be an effective communicator and be able to work proactively across many different teams within the BLMK Collaborative. You will need to be adept at relationship building with a diverse range of people from across the organisation and externally and will be able to create and maintain an encouraging and understanding environment for the teams you work in. You should have excellent organisational skills and be able to manage a varying workload efficiently.

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations

Job description

Job responsibilities

We are a forward thinking and innovative team committed to high standards of service delivery and making sure the needs of our people are met. We work hard to empower our people and give them a platform to facilitate positive change encompassing our Trust values of care, respect and inclusivity. We would ideally like to welcome someone to this post who has lived experience of a long term mental health condition, has used our services for mental health, learning disability or autism, or cares for somebody who does.

Person Specification

Qualifications

Essential

• Educated to degree or equivalent level or equivalent, relevant experience
• A willingness to undertake further training and/or qualifications.
• Further education/training in the areas of user and/or carer involvement

Experience

Essential

• Lived and personal experience of using mental health, learning disability or autism services for a long term condition
• Experience of work on users and carer related issues.
• Experience of working in a mental health or related setting.
• Personal experience of working within the voluntary sector and/or NHS.
• The ability to demonstrate sound practical experience and understanding of current issues and challenges.
• A good working knowledge of current user and carer related legislation and codes of practice.
• Experience of working with health agencies
• Experience/understanding of advocacy
• Experience of partnership working with third sector agencies or organisations and communities.
• Experience of public speaking at regional or national conferences.
• Involvement in service redesign and development.
• Experience of policy development

Knowledge and Skills

Essential

• A sound knowledge of relevant legislation and guidance to provide expert advice to relevant Trust Panels and Committees
• Able to devise and undertake audits, surveys and consultations Able to devise and undertake audits, surveys and consultations
• Able to use Email, Word, Excel, PowerPoint, Microsoft Teams, Zoom and Internet resources.
• Ability to provide clear advice, support and guidance to a wide range of people including service users, carers, members of the public, senior managers and external organisations.
• Ability to interpret legislation and national policy guidance for local implementation
• Ability to utilise data, research and information management systems to ensure systematic and consistent best practice in working with users and/or carers.
• Excellent verbal and written communication skills.
• Ability to work to tight deadlines, under pressure and to prioritise own work streams
• Ability to provide workshop style training, information sessions and presentations to Trust staff as necessary
• Commitment to the Trust's Equality and Diversity scheme and core values.
• Good interpersonal skills with the ability to deal with a wide range of people.
• Competent computer skills, with the ability to use digital technology.

Employer details

Employer name

East London NHS Foundation Trust

Address

Charter House

Alma Street

Luton

LU1 2PJ

Any attachments will be accessible after you click to apply.

363-CP5298493