Job summary

An exciting opportunity has arisen to join the Dermatology Team at Plymouth Hospitals NHS Trust for an NVQ fixed term placement. Thesuccessful candidate will be based at Rowan House. The post is 37.5 hours a week working Monday to Friday.

We are looking for a full-time NVQ Apprentice to join our busy Dermatology Team providing administrative support to the DermatologyAdministration Team. This role will provide a unique opportunity to gain varied administration experience in a demanding yet stimulating andrewarding environment.

The successful candidate will be enthusiastic, self-motivated, reliable, well organised, take pride and ownership in your contribution, haveexcellent attention to detail.

The ideal candidate must have a flexible 'can do' attitude and the ability to use own initiative with excellent communication/interpersonal and ITskills.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who areable to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

To provide office management support to the Dermatology Team:

o Requesting and Tracing Notes for filing.o General Filling within the Department.o Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, in adherence to Trustguidelines.o Opening the post and distributing within the Department.o Distribution and tracing of notes to be sent to and received from coding.o Locating notes within the Department to trace and place in post for other Departments.o Daily collection of clinics from clinical areas, trace them in and store them alphabetically in the office.o Ensuring notes for forthcoming clinics are available and placed in trollies for clinic.o Transcribing of letters from Big Hand printing and filing in notes once approved.o General administration and support for the Medical Secretaries.o Providing support for Reception team.o Dealing with patients face to face on Reception or on the telephone.o Booking and prepping of Nurse Led clinics.o General administration and support for the Reception team.

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Job description

Job responsibilities

To provide office management support to the Dermatology Team:

Requesting and Tracing Notes for filing. General Filling within the Department. Take appropriate actions with regard to telephone calls from patients, GPs and other agencies using initiative, in adherence to Trustguidelines. Opening the post and distributing within the Department. Distribution and tracing of notes to be sent to and received from coding. Locating notes within the Department to trace and place in post for other Departments. Daily collection of clinics from clinical areas, trace them in and store them alphabetically in the office. Ensuring notes for forthcoming clinics are available and placed in trollies for clinic. Transcribing of letters from Big Hand printing and filing in notes once approved. General administration and support for the Medical Secretaries. Providing support for Reception team. Dealing with patients face to face on Reception or on the telephone. Booking and prepping of Nurse Led clinics. General administration and support for the Reception team.

The post holder will undertake any other duties commensurate with the role and grade for this post

Person Specification

QUALIFICATIONS

Desirable

• Computer literate

KNOWLEDGE & EXPERIENCE

Essential

• Demonstrable experience working with people
• Ability to work in a team environment

Desirable

• Demonstrable experience in customer service environment

APTITUDE & ABILITIES

Essential

• Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels
• Excellent communication and interpersonal skills
• Good time management skills & organisational skills

DISPOSITION / ATTITUDE / MOTIVATION

Essential

• Willingness to undertake further training and development
• Positive attitude
• Can use own initiative whilst under the direction of a supervisor

Any attachments will be accessible after you click to apply.

216-AH-S5292669-AP