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Communications Manager

Lincolnshire Community Health Services NHS Trust
£41,659 to £47,672 a year per annum
Closing date
1 Jun 2023

View more

Other Health Profession
Band 7
Job summary

12-month maternity cover (fixed-term or secondment)

An exciting opportunity has arisen in the Communication Team at Lincolnshire Community Health Services NHS Trust (LCHS). We are looking fora confident and capable communications manager to join us for 12 months.

This role requires the post holder to act as a local specialist source of knowledge and expertise on community and staff communications to lead communication activities (both external and internal) and lead a small team of two communications officers.

As an experienced communications professional, you will be familiar with juggling staff communications and engagement, implementing effective communications campaigns and handling the media. The post will be based in Lincoln with options for flexible working, working from home and occasional travel to other trust sites when required.

Main duties of the job

This post is responsible for scoping, managing, developing and delivering the full range of communications and engagement activities to support the trust.

This role demands excellent writing, creative, media relations, digital and interpersonal skills plus meticulous attention to detail and a rigorous approach to planning. The post holder works closely with all communications colleagues in LCHS and Lincolnshire system and the full Executive Team and has excellent networking skills across the Trust. You will also:
  • Lead the development, implementation and evaluation of a range of communications projects, including events, campaigns, and consultations on high-profile issues.
  • Commission, write, edit, proofread, and coordinate complex internal, external publications, patient leaflets and advice documents; write press releases, and articles.
  • Lead in anticipating, responding to media enquiries, and briefing journalists and senior leaders.
  • Provide reputation management advice and media advice/training to senior managers, and decision-making bodies.
  • Work independently and as part of a team to manage the development, implementation and monitoring of comprehensive and effective communications processes with system partners, patients, public, staff and stakeholders.
  • Be an LCHS advocate across the Lincolnshire health system, contributing to the activities required to support transformation.

About us

Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.

At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS' workforce.

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.

We are an ambassador of a learning culture that will support the right individual to progress in their chosen career through an 'earn while you learn' apprenticeship programme. Visit our Learning and Development page to find out more

Job description

Job responsibilities

Minimum qualifications, knowledge, training and experience required for the post:
  • Highly specialist knowledge underpinned by theory, and experience.
  • Knowledge of communications, public relations, journalism and marketing communications techniques, approaches, procedures, health service communications, organisation, project management, and external political environment
  • Knowledge acquired through training to relevant degree level or equivalent plus training and/or experience in communications field to masters level equivalent.
  • Evidence of continued personal and professional development.
  • Demonstrable experience in a speciality i.e. public relations, communications, marketing and/or journalism. This must include managing social/web-based media content and ensuring compliance with relevant policies, procedures and brand guidelines.
  • Ability to write newsletters and other publicity materials.
  • Excellent interpersonal/communication skills, self-motivated, open and honest
  • Computer literate and competent with Microsoft Office 365 and additional everyday IT packages (email, spreadsheets, reporting templates).
  • Ability to plan, implement and deliver training, combined with an understanding of adult learning techniques/theories, including the creation of supporting resources.
  • Experience of developing and delivering tailored training workshops and presentations for groups and to all levels of staff.
  • Ability to work to tight time scales, managing multiple projects across multiple work streams, and responding to changing and competing priorities.
  • Experience in organising meetings for a range of audiences (industry; voluntary; academia; healthcare professionals; public)
  • Experience of internal and external stakeholder engagement involving multiple and diverse partners
  • Good working knowledge of relevant legislation, guidelines and regulation
  • Experience of interpreting national policy and direction
  • Good working knowledge of GDPR and the Data Protection Act.
  • Experience of managing a team and resolving conflict.
  • Problem-solving approach, creative and innovative.
  • Committed to involving people and improving the patient experience.
  • Excellent interpersonal, organisational and influencing skills with the ability to work with multiple stakeholders at all levels including staff, volunteers, members of the public and patients.

Please see the attached job description and person specification for full details.

Person Specification



  • Knowledge of communications, public relations, journalism and marketing communications techniques, approaches, procedures, health service communications, organisation, project management, external political environment:
  • Demonstrable experience in a speciality i.e. public relations, communications, marketing and/or journalism. This must include managing social/web based media content and ensuring compliance to relevant policies, procedures and brand guidelines.
  • Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders.
  • Ability to plan a broad range of complex activities - organising, project managing engagement and communications, campaigns and events
  • Assertive with the ability to deal positively with difficult queries and situations, making judgements and identifying solutions.


  • Project management knowledge & skills
  • Video editing skills
  • An appreciation and understanding of issues facing the NHS at local and national level

Any attachments will be accessible after you click to apply.


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