Operational Team Leader

Kent & Medway NHS & Social Care Partnership Trust
Tunbridge Wells Kent
£43,742 to £50,056 a year per annum
Closing date
8 Jun 2023

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Other Health Profession
Band 7
Contract Type
Full Time
Job summary

Are you passionate about ensuring patients receive excellent mental health care and treatment? Are you looking to develop your managerial and leadership skills? Are you seeking a better quality of life for you and your family? If so, we would love you to join our welcoming, dynamic multi-disciplinary team to develop your clinical and managerial expertise.

The Community Mental Health Service has a fantastic opportunity for a registered mental health professional (nursing, occupational therapy or social work) to join our friendly team as an Operational Team Leader. The successful applicant will be responsible for the day-to-day running of the service, working alongside an experienced team leader and supported by the Local Leadership Team and Service Manager. You will manage a team of clinical staff and be responsible for p supporting individuals to reach their potential and to ensure consistent delivery of high-quality care.

The ideal applicant will have experience of working as a band 6 practitioner in a community mental health service. You will be competent at managing a complex caseload and have a good understanding of the health and social needs. You will also have supervisory and leadership experience.

Main duties of the job

You will line manage clinical staff.

You will utilise data to monitor the performance of the service against performance and quality indicators.

You will use your leadership skills to motivate and support high levels of performance amongst your team and delivery of quality care.

You will ensure that Trust policies are adhered to and take appropriate action where performance and conduct issues arise.

You will have a lead role in the recruitment and retention of staff.

You will be required to liaise and collaborate with other services to promote and enhance patient experience and recovery.

You will ensure clear and accurate communication to the team and be able to escalate concerns to the senior management team as needed.

You will work with the Patient Safety and Quality team to improve clinical quality and safety, ensuring the risk register is kept up to date and incidents are reported and investigated in a timely manner and that learning is shared with the team.

You will ensure staff receive regular supervision and appraisals.

You will work with the clinical and admin leads to ensure the team works to continuously improve the safe and effective delivery of care and that the patient and carer experience is positive.

You will ensure complaints are dealt with in a timely manner and any learning is shared and embedded.

About us

Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.

We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health services, serving 1.8 million people across the county.

The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.

You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.

The nature of our work attracts kindness and compassion as standard and everyone is recognised as playing a vital role in providing an exemplary service.

Job description

Job responsibilities

Planning & Organisation
  • effectively manage own clinical and managerial workload
  • plan and organise the delivery of clinical services that meet key performance and quality indicators
  • support the day-to-day delivery of services
  • implement changes to policy and practice as required

Patient care
  • assess the care needs of service user
  • undertake clinical risk assessment of vulnerable adults
  • meet safeguarding responsibilities of vulnerable adults and children
  • offer joint working and consultation to team members

Policy development
  • Assists the Service Manager in ensuring team adherence to policy
  • Disseminate and communicate effectively with team members around any policy changes or changes to practice

Finances & resources
  • an authorised signatory for staff expenses and procurement
  • authorisation of work rosters

Human resources
  • Line management of clinical
  • assist with recruitment or permanent and temporary staff
  • regular supervision and annual appraisal of staff

Please see Job description for full details.

Person Specification

Person Specification


  • Registered Mental Health Nurse, Registered Social Worker or registered Occupational Therapist


  • Management/Clinical Leadership qualification or equivalent experience



  • Extensive experience of working as a Band 6 within a Community Mental Health Service


  • Experience of managing staff groups, and managing change.

Knowledge and Skills


  • Knowledge of needs of people with Mental Health Needs, Knowledge of Trust Policies, Procedure and Guidelines and how they relate to Community Mental Health Services


  • Familiarity and understanding of Audits. Knowledge of Trust Data bases and assessment tools for people with Mental Health needs

Any attachments will be accessible after you click to apply.


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