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Service Manager - Outpatient CSU

Manchester University NHS Foundation Trust
£43,742 to £50,056 a year per annum
Closing date
1 Jun 2023

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Other Health Profession
Band 7
Contract Type
Full Time
Job summary

Would you like an opportunity to focus your career in a Clinical Service Unit (CSU), managing Outpatients? An exciting opportunity has arisen for a motivated and dynamic individual to join the leadership team responsible for the Outpatient Clinical Service Unit. The role will be based at Manchester Royal Infirmary supporting Diabetes, Endocrinology, Metabolism, Lipids, Clinical Immunology & Allergy, Rheumatology, Specialist Medicine Day Unit, COVID Medicines Delivery Unit and Main Outpatients Department. The post will provide the successful applicant with the opportunity to gain experience in a wide variety of operational issues and performance targets due to the varied nature of the specialties. The successful applicant will have experience of working with multi-disciplinary healthcare teams, excellent communication skills, meeting targets and deadlines and a strong aptitude for change. You will need excellent organisational skills to co-ordinate the delivery of a comprehensive, high quality service for our patients. You will manage information in relation to the patient pathways, ensuring targets, including 18 weeks and diagnostic targets are achieved and maintained, and work with the senior management team to support service development projects within the CSU.

Main duties of the job

The overall purpose of the post is to ensure the delivery of the very best care and experience to our patients through the effective operational performance management of all services.The post holder will have responsibility for the day to day operational performance of all services within Clinical Services Unit (CSU).

A core aspect of the role will be supporting the Unit Manager/Unit Director in the delivery of all performance targets, contracted activity, finance, service/quality standards and service productivity and efficiency.The post holder will support the development and improvement of all services, continuing to strive to provide the very best care and experience to all patients, as well as continually improving the motivation and wellbeing of staff.

The post holder will lead on a number of agreed projects as directed by the Unit Director/Manager to improve patient care and services and/or the wellbeing of staff.

About us

MFT is England's largest NHS Trust with a turnover of �2.5bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we've launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Job description

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at

Were looking forward to hearing from you!

Person Specification



  • Operational management experience, which would usually have been gained through at least 3 years of working within the NHS at management/operational level
  • Knowledge and experience of project management
  • Knowledge and experience of managing performance targets


  • Knowledge of the clinical effectiveness, patient safety and quality agenda



  • Educated to degree level or equivalent relevant and significant experience


  • Managerial qualification equivalent to post graduate diploma



  • Able to present relevant written and verbal information in a concise format - standard of application form
  • Able to use IT and have key board skills to produce self-generated information

Any attachments will be accessible after you click to apply.


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