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Switchboard Manager

University Hospitals of Derby and Burton NHS Foundation Trust
Burton On Trent
£28,407 to £34,581 a year pa
Closing date
1 Jun 2023

View more

Other Health Profession
Band 5
Contract Type
Full Time
Job summary

We are looking to recruit a well organised, driven individual who can take on a key role in managing our Switchboard Department. This also includes managing the Help Desk.

By managing the equipment and applications we have, you are playing a vital role in keeping communication open for our patients and colleagues.

We need a strong individual to help lead the switchboard team and ensure that the policies and procedures in place are adhered to, whilst also using initiative to forward think and grow the department.

If you feel that you can share our values as a Trust and can commit to delivering the very best service then we would love to hear from you

Main duties of the job

Manage Switchboard on a daily basis

Prioritise workload generated from emails and telephone calls.

Deal with urgent issues as they arise to a suitable resolution.

Manage switchboard team to deliver the best possible telephone service.

Manage the back office systems and applications that are pivotal to the smooth running of the Switchboard service.

Manage the Help Desk staff. Ensuring that they have the tools to deliver an excellent front of house service

Closing date of applications: 01 June 2023

Interview date: 15 June 2023

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:
  • Development opportunities, including both professional and leadership development
  • On-going support through every step of the way from recruitment to when you join our team and beyond.
  • A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:
  • Our hospitals see more than 4,000 outpatients daily
  • We see more Trauma & Orthopaedic outpatients than any other Trust - over 3,300 per week
  • An average 860 patients are seen in A&E every day - 6th largest in the country
  • Our hospitals admit more than 220 emergency patients daily.
  • We carry out more planned surgical operations than any other Trust in England with almost 50,000 operations taking place in our 52 operating theatres
  • We are one of only 5 Trusts nationally with more than 50 operating theatres
  • We carry out more than 300 elective procedures each working day

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Person Specification

Skills & Experience


  • Computer literate including internet and email usage.
  • Experience of working to deadlines, schedules and prioritising workloads.
  • Able to work on own initiative and be self motivated.
  • Experience of handling complaints and resolving issues.
  • Ability to communicate effectively at all levels.
  • Able to relay accurate and factual information.
  • Experience of fostering team spirit

Any attachments will be accessible after you click to apply.


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