Job summary

The Surgical Services Management Team are looking to appoint a Surgical Coordinator to support the provision of high-quality patient care through dedicated administrative and clerical support and continuous improvement.

Working as part of a team of three Coordinators and three Support Coordinators the post holder will be the point of contact for all administrative and clerical issues relating to patients' pathway of care, tracking and supporting them from referral to treatment and discharge.

The post holder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

Specialities covered within the team are Breast, Bariatric, Endoscopy, Gastroenterology, Colorectal, Upper GI, Urology and Vascular. The post holder will provide cross cover for other team members and actively participate in the sharing of skills and experience within the team and aiding the spread of good practice throughout the team.

Main duties of the job

• They will be able to demonstrate advanced communication and organisational skills, be able to use their own initiative and show problem solving skills.
• Excellent attention to detail and a passion for patient care is essential.
• Ensuring efficient and effective use of the theatre and endoscopy sessions.
• Play a central role within this service and work in close liaison with NHS colleagues, patients, and general public.
• To manage waiting lists in accordance with the Patient Access Policy and to achieve government and JAG waiting time standards.
• To be responsible for the addition and removal from waiting list and recording of all relevant patient information to and from the waiting list. This may be in response to a clinician, patient, or management request.
• Monitor the Patient Target List (PTL) on a daily basis to ensure government access standards are not breached and to escalate any potential breaches and take appropriate action to resolve capacity issues and escalate any issues to the Assistant Operations Manager
• Managing waiting lists for patients on the cancer pathway who require endoscopy procedure and/or further surveillance appointments.

About us

TheShrewsbury and Telford Hospital NHS Trustcan offer yougreat career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns we have state of the art facilities, supportive friendly teams and excellent professional development opportunities.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Qualifications

Essential

• Experience of working in a financial or performance field would be an advantage
• Educated to degree level or equivalent knowledge, skills & experience
• Experience producing reports using IT software and analytical analysis
• Experience of project management and coordination skills

Skills

Essential

• Ability to analyse complex problems
• Ability to plan tactically and creatively
• Ability to manage and deliver deadlines within existing resources
• Strong personal and team accountability and a clear understanding of the boundaries of the role
• IT literate with ability to use all Microsoft Office applications

Desirable

• Experience of managing individuals or a team

Personal qualities

Essential

• Well developed influencing skills and ability to motivate and involve others
• Committed to improving patient services
• Demonstrable inter-personal and communications skills
• Excellent customer service skills
• Organised, self-motivated, ability to act independently

Any attachments will be accessible after you click to apply.

223-SCR-784