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Quality Improvement Lead

Blackpool Teaching Hospitals NHS Foundation Trust
£43,742 to £50,056 a year per annum
Closing date
1 Jun 2023

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Other Health Profession
Band 7
Contract Type
Full Time
Job summary

This position offers an exciting opportunity for an individual with a passion for improvement to join the Quality Improvement Hub. The post holder will have a key role in delivery of the organisations improvement ambitions. They will work within a small team to manage a portfolio of work streams to deliver the vision and aims of the Trust.

Main duties of the job

Working either within an allocated work stream project, or on an overarching programme deliverable, the post holder will support the Quality Improvement Hub team to implement agreed work programmes and achieve results. They will establish and maintain key project assurance mechanisms, ensuring that governance processes for the programme are adhered to, ensuring changes are tested and implemented, overseeing data collection as well as planning and monitoring of the work stream project.

As part of the Quality Improvement Hub, experience and skills in improvement science are important. The post holder will have already demonstrated such experience in their previous roles, they will work towards becoming an associate on our Quality Service Improvement and Redesign (QSIR) faculty. They will have excellent presentation skills and experience of teaching. The post holder will line manage staff in a developing team as required

About us

Working for the QI Hub offers a unique opportunity to shape tomorrow's services in an innovative, dynamic team with opportunities to develop your skills and gain new experiences.

Job description

Job responsibilities

  • To support the development of programme plans and lead on project plans for key initiatives within the quality improvement programme, clearly outlining milestones, risks and outcome measures.
  • To lead on the delivery of assigned projects, working alongside clinical and managerial colleagues to secure successful outcomes.
  • To ensure that project outputs are of high quality and produced on time and within budget, in line with the requirements outlined in the programme/project plan.
  • To map and develop new pathways, processes, protocols and policies to support change management work arising within the programme areas.
  • To undertake patient and service user engagement, as required and/or outlined within the programme/project plan.
  • To proactively monitor progress, issues and risks in projects for which the post holder is lead, taking corrective and mitigating action where necessary.
  • To provide regular feedback and update reports on progress, issues and risks to senior stakeholders.
  • To undertake research into policy and best practice to inform plans for the Programme areas and deliverables.
  • Lead and manage project steering groups and associated groups.
  • Lead on redesign and continuous improvement, including change management, developing and implementing improvements.
  • Processing improvements in conjunction with working groups which have wider implications and developing successful service-wide performance.
  • Work with and provide support to managers, clinicians and other stakeholders to enable a whole systems approach to sharing, influencing and implementing new processes. Participate and support workshops for allocated work streams and interdependency and engagement workshops as the programme evolves.
  • To work effectively within teams, demonstrating sound leadership capabilities in managing change, specifically within projects that will have a lasting effect on clinical services.
  • Ensure teams and relevant stakeholders have effective opportunities to contribute to the development of the projects to discuss, influence and progress joint plans, facilitating collaborative working.
  • To communicate effectively with others, employing skills to motivate, negotiate and influence opinions both from within Blackpool Teaching Hospitals and externally with our partners in primary, secondary care and other agencies.
  • Provide appropriate specialist improvement training to clinicians, management and staff at all levels.
  • To ensure a consistent and joined up approach to the development of the quality improvement programme.
  • Monitor and evaluate project work in order to facilitate the achievement of project objectives while ensuring projects are kept to agreed timetables and budgets.
  • To establish appropriate evaluation processes to produce an evidence base relating to key initiatives.
  • To demonstrate good understanding and knowledge of local and national guidance and targets that impact on individual projects from within the NHS / Social Care sectors and wider sectors e.g. Department of Health initiatives, NHS England, Health Education England etc.
  • Maintain commitment to a common goal and aim of a project for teams/ services when operational issues may overshadow initiative.
  • Take responsibility for overall project progress and use of resources to initiate corrective action when necessary.
  • Manage, identify and assess the main priorities and risks associated with the project including the development of contingency plans and managing conflicting priorities between stakeholders with different expectations.

Person Specification

Education and Qualifications


  • oEducated to degree level or equivalent demonstrable experience of leading in a complex environment.
  • oProject management and/or programme management qualification or equivalent experience
  • oTeaching qualification or equivalent experience
  • oQuality Improvement, eg model for improvement and/or lean methodologies training (eg QSIR, Lean belt)
  • oEvidence of ongoing professional development
  • oDeveloped IT skills equivalent to the ECDL standard


  • oQSIR practitioner or associate

Experience and Knowledge


  • Experience of change management techniques relevant to the public sector, eg. NHS Improvement methodology or Lean
  • Experience of managing and completing projects
  • Operational experience of service management, including staff and budgets.
  • Experience of working in an NHS or local government environment.
  • Effective interpersonal, written and presentational communication skills.
  • Ability to communicate effectively and engage in detailed discussion with all levels of staff.
  • Ability to communicate thoughts and ideas verbally and in writing to others in a clear, concise and understood manner
  • Facilitation and negotiation skills.
  • Ability to manage a project team effectively.
  • Ability to work with senior officers to prioritise and re-prioritise, whilst ensuring delivery.
  • Able to support the development of long term plans for the delivery of projects, identifying risks and issues, developing mitigation strategies, establishing key milestones within an overall trajectory.
  • Must be able to work to agreed deadlines
  • Ability to critically appraise project and business plans to determine coherence and deliverability
  • Experience in delivering presentations and training

Skills and Ability


  • Proven leadership skills.
  • Ability to operate and influence at a strategic level, influencing senior managers and clinicians.
  • Knowledge of statutory project management requirements and evidence in applying.
  • Ability to deal with difficult and sensitive situations including decision making on competing pressures.

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