Job summary

We are seeking a motivated, innovative and influential person to lead our Emergency Department on a daily basis here at the West Suffolk Hospital. Our main goal at the WSH Emergency Department is to provide quality patient centred care, whilst striving as a team and as a Trust, to achieve the national ED targets. In this post you will be our floor lead in achieving this set goal.

We have recently undertaken a major expansion project and we now have our own Majors Assessment Area. This together with a Rapid Assessment Area means we can ensure we meet all our patients needs and ensure optimised service delivery. It doesnt stop here! We have a dedicated and enthusiastic ED work force that includes Acute Clinical Practitioners (ACPs) and Emergency Nurse Practitioners (ENPs) who can see, treat and discharge their own patients, assisting the medical ED team in delivering excellent care.

Following a CQC inspection in 2019, our Emergency Department received an overall rating of Good. We are passionate supporters of our nursing team at every grade, but recognise the unique skills and experience that our Band 6 staff bring to the team. As our ideal candidate you must have a strong desire to deliver high quality ED nursing care as part of a motivated team.

Informal visits are welcomed.

For further enquiries please contact Michelle Lawrence ED Unit Manager on 01284 713032 or via email: michelle.lawrence @wsh.nhs.uk

Main duties of the job

JOB PURPOSE:

Manage the overarching co-ordination of the day to day operational activity across the ENP service, Resus, Majors, Rapid Assessment, Paediatric ED and Ambulatory Care to ensure safe and timely progress of patients through Emergency Department.

KEY TASKS:

Principle Objectives

Manage the overarching co-ordination of the day to day operational activity across the ENP service, Resus, Majors, Rapid Assessment, Paediatric ED and Ambulatory Care to ensure safe and timely progress of patients through Emergency Department.

Facilitate the necessary processes to ensure timely placing of patients in the appropriate specialist bed

Resolve any risk management issues promptly and feedback to the Unit Manager

Manage the nursing resource in the absence of Unit Manger

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

Were a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and childrens ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Job description

Job responsibilities

For Full Job Description Please See Supporting Information.

KEY TASKS:

Principle Objectives

Manage the overarching co-ordination of the day to day operational activity across the ENP service, Resus, Majors, Rapid Assessment, Paediatric ED and Ambulatory Care to ensure safe and timely progress of patients through Emergency Department.

Facilitate the necessary processes to ensure timely placing of patients in the appropriate specialist bed

Resolve any risk management issues promptly and feedback to the Unit Manager

Manage the nursing resource in the absence of Unit Manger

Communication and Relationship

Promote effective communication and interpersonal skills to act as link person between the departmental staff and Unit Manager, other Specialist medical staff with in the Trust, and relevant external bodies (Out of Hours GPs, St Johns Ambulance, Ambulance staff as well as the Divisional and Trust Management Teams

Use effective and efficient interpersonal skills, supporting junior staff and the wider ED team, liaising with senior staff as appropriate

Create and maintain a safe and welcoming environment for patients, visitors and staff

Network both internally and externally to promote the Emergency Department

Facilitate the necessary process issues and to include close liaison with flow management team and to support timely placing of patients in the appropriate specialist bed

Contact with: Patients, relatives, carers, Medical staff, Nursing staff, reception staff, hospital coordinators, ambulance liaison officer, security, chaplains, police, external agencies, managers and directors on call.

Planning and Organisational

Manage the overarching co-ordination of the day to day operational activity across all areas of the department, and to ensure safe and timely progression of patients through ED

Facilitate the necessary process issue to include close liaison with the Hospital Co-ordination team to support timely placing of patients in the appropriate specialist bed

Primary source of emergency department escalation in accordance with the agreed process

support staff to assess, plan, implement and evaluate the delivery of individualised patient care, using research based practice where appropriate

To act as a staffing bleep holder for Unit Manager/Matron as required

Responsibility for Policy/Service Development

Act as an efficient and effective change agent

Have the ability to be visionary in their approach to service development and modernization

Support Unit Manager and Matron by ensuring the development and implementation of clinical governance within the Division by utilisation of:

- Risk Management

- Education, training and continuous professional development

Clinical audit

Be a change agent to promote nursing/organisational practice including the design and implementation of new clinical roles to reinforce, good clinical skills in self and others

Responsibility for Financial & Physical Resources

Be aware of management of human and monetary resources of the unit and recognise the need to maintain a high quality clinical care within budgetary constraints

Ensure the appropriate use, maintenance and repair of specialised ED equipment within health and safety guidelines

Responsibility for Human Resources

Be proactive in supervising others in the delivery of individualised evidence based patient care

Supervise and support staff to assess, plan, implement and evaluate the delivery of individualised patient care, using research based practice where appropriate

Recognise stress in self and others and be aware of line management responsibilities and accountability when appropriate

Manage a team of nursing staff, undertaking PDRs and managing issues appropriately eg. Poor performance

To be responsible for personal development and education, using achievable objectives within annual Personal Development Review

Manage the nursing resource in the absence of the Unit Manager

Actively participate in selection/interviews of ED nursing/practitioner staff

Responsibility for Information Resource

Be able to critically evaluate issues and report in writing and feedback relevant information to the Unit Manager

Responsibility for Research and Development

Have the ability to be visionary in their approach to service development and modernisation

Clinical Audit

Freedom to Act

Manage the overarching coordination of the day to day operational activity across Majors, RATs, Paediatric ED and Ambulatory Care and ENP service to ensure safe and timely progress of patients through ED

Assume responsibility for continuing patient care acting as a role model and ambassador for department

Provide clear professional leadership as an effective role model and expert clinician

Physical Effort

Pushing trolleys, wheel chairs.

Frequent intense physical effort

Mental Effort

More than half the shifts worked will require working in a clinical environment where there is frequent requirement for concentration for long periods of the day for consultations and decision making with frequent interruptions that require a change in activity in order to respond to emergency potential needs

Emotional Effort

More than half the shifts worked will require working with patients with a wide range of physical emotional and spiritual needs. Daily response to serious life threatening or life changing conditions, Injuries and severally challenging behaviour. Demand for emergency care is unpredictable. Breaking bad news to relatives and immediate family.

Ensure accurate documentation and escalation for the department.

Act as a role model displaying effective leadership, appropriate challenge and utilising opportunities for development of both staff and service

Working Conditions

Working in an urgent care environment daily exposure of blood/body fluids/severely injured patients. Dealing with volatile patients with mental health issues, challenging behaviours, dementia, violent patients, aggressive patients, patients under influence of drugs and alcohol

Person Specification

Qualifications

Essential

• Registered Nurse.
• Degree level or equivalent or undertaking a degree or equivalent or evidence of degree or equivalent work.
• Advanced course or courses e.g ATNC, ALS, APLS.
• Transfer Training.

Desirable

• Leadership training course.

Experience

Essential

• Proven track record in shift coordination.
• Proven experience at band 6 AFC or equivalent in Emergency Care.

Desirable

• Experience in a senior role within department coordination.

Personal Qualities

Essential

• Excellent communication skills.
• Excellent Planning and Organisation skills.
• Highly motivated.
• Patient focused.
• Ability to change and develop service, others and self.
• Accurate and timely documentation with an eye for detail.

Skills & Abilities

Essential

• Knowledge of clinical governance.
• Preparation for Mentorship or relevant teaching qualification.
• Experience of training delivery.

Desirable

Any attachments will be accessible after you click to apply.

C9179-23-1010-M