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KPO Practitioner

University Hospitals Coventry and Warwickshire NHS Trust
£41,659 to £47,672 a year per annum
Closing date
1 Jun 2023

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Other Health Profession
Band 7
Contract Type
Full Time
Job summary

Come and join our Kaizen Promotion Office to support our cultural journey implementing UHCWi as our management system.

We continue in our partnership with the Virginia Mason Institute and we are committed to embedding UHCWi into the fabric of 'how we do things around here'. This is based on lean but more importantly will be how you can connect others to our aims of:
  • Putting Patients First
  • Empowering Our Staff
  • Delivering Safer Care

For the cultural shift we need to further connect with our leaders and our front line staff so all are both expected to and empowered to continuously improve for the benefit of patients and staff. We have made significant strides in training staff in Passport to Improvement and in Lean for Leaders but we need to further support these staff so that they use this training in their daily work making measurable improvements. We need you to help us reach our tipping point aligned to our strategic objectives of patient first and model employer. We will teach and coach you in the UHCWi method, the ask of you is that you bring leadership experience and the energy and openness to challenge and coach staff.

*previous applicants need not apply*

Main duties of the job

As a KPO Practitioner you will support staff to embed their learning of key UHCWi tools. Provide support for staff and areas that are participating in Improvement events (RPIW, Kaizen Events). Develop ways to effectively spread the principles of 5S and other improvement frameworks throughout the Trust. You will receive coaching support from a KPO Specialist and training in lean for leaders and complete certification in advanced lean training.

We have to live our method so these are the transformational steps towards our future state on an expanded KPO team therefore, all shortlisted candidates will be attend an assessment process, those successful at this stage will progress to a final interview process

This is about cultural change it's important that this role is right for you as much as us assessing you for the role, so to this end we encourage you to speak informally to any member of the KPO team.

As part of our commitment to put patients first we will involve patient partners in the selection process.

Please be advised that this job advert will close as soon as sufficient applications have been received.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job description

Job responsibilities

Working within the KPO, the KPO Practitioner will support the KPO Specialists to promote a patient first approach and engage staff Trust wide in incremental improvement and new ways of working. This will include providing continued support to areas following an improvement event including support to measure improvement.

Provide first level education to engage front line staff in UHCW i methodology, this consists of simple lean tools and methods

Act as a role model, demonstrating the Trust values, whilst being visible, providing coaching, guidance and support for all staff

Provide ongoing support to teams and process owners as they test ideas

Providing feedback and communicate areas of concern to teams or services

Empower staff to actively participate in continuous incremental improvement

Following completion of Advanced Lean Training, act as Team Lead on week-long improvement events called Rapid Process Improvement Workshops (RPIW), supporting and engaging the away team prior to, during and after the RPIW week

Challenge processes ensuring teams develop and maintain a patient first perspective

Coach staff in the application of 5S

Teach staff how to identify waste and provide guidance on the tools to apply that can eliminate waste

Support KPO Specialists in preparing for large events and education sessions

For further details of the job role please see attached job description.

Person Specification



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