Please note- We are currently looking to fill the role Monday-Friday either 9am-1pm or 1pm-5pm

Please note: if your application is successful you will be required to attend a full induction day on Tuesday 25th July 9am-3:30pm.

Volunteers play an important part in our service and care delivery. Their hard work, dedication and friendliness enhance the patient and family experience. Our volunteers provide extra support to patients, their families and staff.

What are the benefits to you?

• Become a valued member and belong to a established team of volunteers

An opportunity to gain experience of a hospital and health setting.

Share and develop your skills and experience.

A flexible role which can fit around your existing commitments.

The opportunity to undertake training.

Companionship and the opportunity to meet other volunteers.

Health and Safety Your safety is our priority.

The majority of tasks can be undertaken while social distancing and volunteers will receive guidance and support in accordance to up to date covid guidance.

Main duties of the job

Volunteer Responsibilities

Providing information and assistance to those wishing to make a donation to LHCH Charity

Taking telephone donations over the telephone using the credit card machine

Selling merchandise to supporters

Answering queries and providing information about LHCH Charity events or particular programmes of support

Maintenance of the Charity Office space

Other duties as requested by the Administration Office

About us

Liverpool Heart and Chest Hospital Charity (LHCH Charity) supports the work of Liverpool Heart and Chest Hospital by raising funds to provide the latest and best equipment, additional amenities for our patients and staff and supporting research into new ways of treating and curing heart and lung diseases.

Based at the Charity Office in a busy part of the hospital facing the out-patients department. The volunteer will represent LHCH Charity to those that visit providing information and support for donors and dealing with the selling of the charitys merchandise.

Job description

Job responsibilities

Volunteer Responsibilities

Providing information and assistance to those wishing to make a donation to LHCH Charity

Taking telephone donations over the telephone using the credit card machine

Selling merchandise to supporters

Answering queries and providing information about LHCH Charity events or particular programmes of support

Maintenance of the Charity Office space

Other duties as requested by the Administration Office

Volunteer Requirements

A willingness to learn and work as part of the LHCH Charity Team

Enjoy meeting people in a forward-facing role

Good time management and reliable

Completing any relevant training and asking questions if you are uncertain

Remaining professional in your interactions with all stakeholders

Making recommendations for improvements where feasible and appropriate

Understanding your role and responsibilities as well as the rules and safety regulations of the hospital

Communicating with the Administration Officer in good time if you are unable to fulfil your duties

Respect and maintain confidentiality of donors and others within LHCH

Person Specification

Experience

Essential

• Being a good listener
• Excellent communication skills
• Demonstrate resilience and calmness
• Being reliable and committed

Desirable

• Friendly and approachable
• Caring and good listeners
• Comfortable approaching people to offer help
• Able to work independently and use initiative after initial training period
• Emotionally mature and able to stay calm in difficult situations
• Adaptable
• Able to offer a regular weekly commitment for at least 6 months
• Dependable

Employer details

Employer name

Liverpool Heart and Chest Hospital

Address

Liverpool Heart and Chest Hospital

Thomas Drive

Liverpool

Merseyside

L14 3PE

Any attachments will be accessible after you click to apply.

C9410-23-0090