Job summary

The Trust is seeking to recruit an IT Desktop Technician to primarily provide support to users of IT systems and services at our Hospital sites and community sites in North Yorkshire. You will support the use of hardware, software and telecommunications in the organisation, including providing high level onsite and remote IT technical liaison, support and network administration to computer users across the full lifecycle of incidents and problems. You will also receive and resolve requests for support and providing where appropriate, some technical fault diagnosis, advice and guidance.

Main duties of the job

The role involves close working with all teams within the IT function and throughout the wider organisation, ensuring a quality client-focused service is delivered to users and providing second line support to users of IT systems and services across the organisation.

This role would suit someone who can work through technical issues, support colleagues that have a wide range of technical abilities, and have a logical thought process.

A successful candidate would be forward thinking, patient, able to simply explain technical issues to non-technical staff, and have exceptional knowledge of Windows 10, Windows 11, and Android operating systems.

This role is a 2 year fixed term role.

About us

At Harrogate and District NHS Foundation Trust we provide 'outstanding' care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

• An inclusive and supportive culture - our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
• Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
• Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
• Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

Job description

Job responsibilities

For more information please see attached the job description and person specification and for any questions please contact Tracey Shoobridge on 01423 557407 or at tracey.shoobridge@nhs.net

Person Specification

Qualifications

Essential

• Degree in a relevant subject or equivalent experience

Experience

Essential

• Minimum 3 years' experience of working in an IT support environment
• Working knowledge of workstation administration
• Experience of working with clinical and corporate systems

Desirable

• Working knowledge of Microsoft Windows Server.

Knowledge

Essential

• Good understanding of LAN and WAN technologies and Protocols, in particular TCP/IP
• A good working knowledge of PC and server products - hardware and software

Desirable

• Knowledge of technologies such as PC peripherals, laptops, tablets

Any attachments will be accessible after you click to apply.

421-CORP-0249R