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Estates & Facilities Business Support Manager

Royal United Hospitals Bath NHS Foundation Trust
Depending on experience £33,706 - £40,588
Closing date
1 Jun 2023

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Other Health Profession
Band 6
Job summary

Do you have a passion for supporting others and the NHS? Do you want to enhance the patient, visitor, and staff experience? If so, please apply to be the Business Support Manager for our Estates and Facilities Division at the Royal United Hospitals Bath NHS Foundation Trust.

The successful candidate will find themselves in a rewarding role, with opportunity to shape the customer experience of Estates & Facilities. You will lead an incredible administrative team and play a major role to introduce 'Improving Together', the Trusts continuous improvement framework within your areas of influence.

Strong prioritisation skills are essential and the successful candidate will have strong IT skills (MS Office, Teams etc.), with high degrees of accuracy and attention to detail. Successful use of a variety of communications methods, preparation of Board and Committee papers, excellent report writing and presentation of information as well as research and analysis skills will be required.

Having a confident and positive attitude while remaining a strong team player with a flexible approach will be key in this role as well as the ability to work confidently and independently with colleagues at all levels.

Choosing a career within Estates & Facilities will open many doors for you. We will invest in your future development to continue \growing our own, which may lead you to more senior positions within our Team or a more diversified skillset.

Main duties of the job

The post holder will ensure efficient and effective administration support and information provision across the Estates & Facilities Division through the excellent leadership of the Business Support Team, and the development, implementation and maintenance of policies, procedures, and systems.

Main duties of this role are:
  • Line Management and leadership of the Business Support Team who provide a centralised business support function, ensuring consistent and responsive administrative support across the Estates & Facilities Directorate. This service includes staff car parking, accommodation booking, minute taking, helpdesk & reception, requisitioning, and access control.
  • Support the Estates & Facilities senior leadership team with a diverse range of activities to deliver the projects/programmes objectives of the Division.
  • Setting up, preparing paperwork and taking minutes for the Estates compliance meetings.
  • Communicate and co-ordinate with hospital staff at all levels to deliver an effective and integrated support service in support of Trust objectives, linked to the Estates & Facilities Management portfolios.
  • In liaison with the Trust's property advisors, advise and assist the Directorate's Senior Management in maintaining space management procedures and legal documentation relating to the maintenance of leases and licenses for the Trust.
  • Responsible for the administration of Trust owned and leased vehicles, reviewing and developing policies and procedures

About us

At the RUH we're proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Job description

Job responsibilities

The RUH has access to many training channels and we actively encourage you to participle in continued professional development. We also work very closely with other NHS Trusts, and there will be an opportunity to share your skills and learn skills from others.Please find attached to the vacancy a detailed person specification and job description for further information about this role.

Person Specification

Qualifications & Training


  • Educated to Degree level or equivalent professional experience gained in a large complex organisation
  • Professional secretarial qualification, minute taking and audio skills
  • Business administration qualification


  • Experience of project management
  • Line manager qualification
  • Qualifications in Microsoft Office

Knowledge & Experience


  • Line management experience
  • Experience of staff supervision in an operational, customer focused environment
  • Specialist knowledge across a range of procedures - knowledge of administrative procedures, wide range of computerised software
  • Advanced IT and keyboard skills, ensuring a high level of concentration, accuracy and speed a I Microsoft Office applications


  • Experience working with leases and licences
  • Training/experience in document presentation, layout & design
  • Experience of designing and adapting databases to user requirements
  • Experience within a construction or facilities management organisation

Any attachments will be accessible after you click to apply.


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