Job summary

We are looking for a hard-working and conscientious senior administrator to be responsible for leading a small team in providing administrative support to the Quality and Patient Safety teams. You must have excellent communication skills, a keen eye for detail, be adaptable, flexible, and innovative. You must have the ability to work on your own as well as within a team and be highly motivated to deliver excellence. The post will be expected to work cross site as required.

Main duties of the job

The purpose of this job is to assist the Patient Safety Manager, Head of Patient Safety and Complaints, PALS, Bereavement & Patient Information Manager as well as supporting the Risk Management Team in the development and implementation of all patient safety, clinical and non-clinical risk management arrangements. Helping to embed a culture of proactive risk management and patient safety. The postholder will contribute to an efficient, compassionate, professional and comprehensive service working with the teams to set the standards, promote and drive improvements for complainants, patients, their families and their carers across the Trust.

About us

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 3,900 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits and learning and development opportunities. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Job description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

• Support the continual development of a culture where Risk Management is integral to all of the Trusts processes
• Be an expert in the field of risk management providing advice and support for all staff.
• Assist the Trust with the strategic planning of the risk management agenda to meet both national and internal targets.
• To be proactive in identifying areas of risk and bringing them to the attention of local staff and the Head of Patient Safety in a timely manner.
• Provide the Trust with expert advice and leadership on all aspects of patient Safety.
• Provide expert risk management advice for all clinical staff in the organisation.
• Management and delivery of the Trusts Incident Reporting Procedures and the Serious Incident Policy ensuring incident investigation outcomes are reviewed and effective and sustained improvements through SMART action plans and QI initiatives.

Person Specification

Education/ Qualifications

Essential

• First level registration nurse, allied health care professional
• In the absence of registration, the applicant must have had significant experience in a similar risk management related role

Desirable

• Evidence of ongoing professional development and study in relevant topic e.g. Diploma in Clinical Risk and Claims Management, Health & Safety certificate, IOSH Managing safely certificate

Experience

Essential

• Experience of teaching at unit / ward level
• Significant experience in a similar risk management position
• Experience in dealing with incident reporting
• Management Experience of ward / unit Evidence of leading in the management of change
• Experience in working in an NHS organisation
• An understanding of Patient Safety and Risk Management systems
• Understanding of the NRLS / Care Quality Commission
• Experience in root cause analysis
• Experience of working as part of a team

Skills/ Abilities/ Knowledge

Essential

• Ability to meet deadlines
• Work independently and within a team
• Competent computer skills
• Ability to produce reports of a high standard
• Presentation & teaching skills

Other requirements

Essential

• Determination and enthusiasm to improve Risk Management processes Ability to listen and to seek to understand the realities of clinical practice.
• Ability not to be intimidated
• Ability to manage conflict
• Excellent interpersonal skills with particular ability to liaise with multi

Any attachments will be accessible after you click to apply.

282-OD124657