Senior Matron – Site Operations Governance and Improvement

Norfolk and Norwich University Hospitals NHS Foundation Trust
£58,972 to £68,525 a year per annum
Closing date
4 Jun 2023

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Band 8B
Contract Type
Job summary

This is an exciting opportunity for a dynamic Senior Matron to join our Site Operations Team at the Norfolk and Norwich University Hospitals Trust to lead the team. This role will be pivotal to the next chapter of Site Operations.

Site Operations is the nerve Centre of the Hospital and is ultimately responsible for patient flow within the Trust. The team works with the wider hospital 24/7 to achieve key targets including Emergency Access, 4-hour targets and waiting lists. The work is varied and fast paced where no two days are the same.

Main duties of the job

  • Work across multiple functions of NNUH
  • Be part of workstreams that impact on Trust-wide change and improvement
  • Be part of daily decision-making and problem solving

We are looking for a motivated, influential, and forward-thinking Senior Matron who can bring enthusiasm and energy to the role within the Operations Centre. The Senior Matron role requires flexibility, resilient leadership, exceptional communication together with a proven track record.

The successful candidate will work collaboratively with all members of the Trust and take a leading role in Site Operations, Governance, and improvement. Clinical leadership will be central to the role and the post holder will be responsible for ensuring focus is on patient care, safety, and the journey throughout for all those attending the Norfolk and Norwich University Hospital.

The working arrangements are Monday to Friday, with at least 10% of time in clinical practice.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:
  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Job description

Job responsibilities

  • Ensure all direct reports are up to date with organisational communication in terms of briefings and that regular team meetings are set up.
  • Create an environment and culture in which Infection Prevention and Control is intrinsic to care delivery by setting and monitoring environmental standards and take action to ensure compliance to cleaning audits.
  • To be accountable for the management and future planning of the Site Operations budgets, in line with Trust Financial policy, guidelines and performance indicators, including financial recovery planning.
  • To support effective compliance with the Trust Escalation Policy and Trust Full Capacity Protocol.
  • To lead the team who are the first point of contact for other NHS Trusts and agencies for all operational issues. This includes inter hospital transfers and requests for ambulance diverts.
  • Act as a positive role model through the provision of effective professional leadership and demonstration of competent and accountable clinical practice.
  • Maintain a consistent, visible, high profile in areas of responsibility ensuring accessibility for patients, family, carers and staff.
  • Demonstrate a knowledge of contemporary clinical practice, explore new ideas and introduce positive, evidence based change in line with local and national initiatives e.g. NICE guidance
  • Negotiate and adapt patient care to provide solutions to complex and unusual problems e.g. infection control out breaks and capacity management issues.
  • Ensure that patient care is sensitive to the needs of the diverse population
  • Develop and sustain appropriate relationships, partnerships and networks to influence and improve health outcomes.
  • Analyse activity and financial data to support service development and growth
  • Identify staffing and skill mix requirements using validated tools to assess acuity as required to ensure workforce is safe and fit for purpose
  • Responsible for the service budgets
  • Participate in the overall resource management of Site Operations by identification of anticipated pressures and potential efficiency savings

Please see the attached job description for full details.

Person Specification



  • Registered Nurse (currently practicing)



  • Proven experience at senior nursing level



  • Proven skills and knowledge in all areas of clinical practice
  • Good oral and written communication skills

Attitude, aptitude


  • Positive and optimistic, displaying confidence and vision
  • Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence

Any attachments will be accessible after you click to apply.


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