Job summary

Clinical Practice Lead All Age First Response Service

• Are you someone looking to start a career in one of the UKs most respected mental health trusts?
• Are you an experienced senior mental health clinician looking for a new challenge and opportunity to join an exciting newly commissioned service?
• Can you work with people experiencing a mental health crisis, their families and carers, providing evidence-based interventions?
• Would you like to experience life in one of the UKs most beautiful areas, with exciting cities, charming countryside and magnificent coastlines?

We are looking for a Clinical Practice Lead to join the First Response Service team based in Exeter. We are seeking to recruit a number of experienced, visionary and motivated individuals to join our mental health First Response Service, an exciting newly commissioned service based in Exeter.

The team promotes a dynamic and innovative way of working, triaging and responding to crisis referrals. The role encompasses the NHS principle; right care, right time and right place. The First Response Service triages mental health crisis calls and referrals, providing tele-coaching psychological interventions, support, guidance and signposting. The service further delivers timely and responsive face to face assessments where indicated.

Main duties of the job

This post is an excellent opportunity for the right candidate to further develop a solid and rewarding career within an accolade winning mental health trust. The First Response Service is growing and evolving, delivering a high quality mental health service to many people. Clinically leading front line staff will make a difference to peoples lives from the moment you join us.

We will support you to learn the skills you need to thrive in the role, offering you the training and developmental support you need to begin a fulfilling career.

This is an ideal post for either an experienced Senior Mental Health Practitioner wanting to professionally develop or a current clinical lead who is seeking a change of direction. In this important role you will use your extensive clinical skills and experience as a mental health practitioner to lead on high quality care, developing and sustaining compassionate leadership. Using evidence based practice and routine outcome measures you will use a strength-based approach to work collaboratively with all stakeholders.

Leading on assessing and managing risk is a core part of this role, responding to urgent need. Supervision of more junior staff and trainees is expected to be part of your role as you share your skills and knowledge with those around

About us

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

Our values

We not only recruit employees based on their qualifications & experience - we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Employer.

Job description

Job responsibilities

Job Purpose

The Clinical Practice Lead will work with the First Response Service to provide 24 hour urgent access to mental health services for people of all age, (Children and Young People, Adults or Older People) have been identified as being in a mental health crisis.

The post holder will be responsible for ensuring compliance with quality and safety standards within their assigned clinical pathways/teams. They will ensure that all individuals receiving care and treatment from the service do so in line with Trust strategic objectives and are safeguarded from any harm.

The key responsibilities of this role are as follows:

• Workforce planning
• Lead on evidence based clinical interventions, making autonomous decisions, striving for excellence.
• Promote a recovery model that empowers users of services to be at the forefront of decision making and ownership of their care and treatment.
• Champion dignity, equality, diversity, choice and respect
• Prioritise demand and allocate/delegate accordingly
• Work flexibly across a range of sites - regular and frequent travel from base to and between settings.
• Lone working at times
• Quality improvement and audit
• Compliance with CQC standards
• Managing complaints and compliments
• Learning from experience
• Practice education

The post holder may be required to undertake regular clinical work which will be subject to an agreed job plan.

Duties and Responsibilities

Communication and Working Relationship Skills

• To work collaboratively with internal stakeholders
• Work closely with key external stakeholders including, Police, Social Services provision, Housing, Voluntary and non-statutory agencies and a wider Health and Social Care Community ensuring that people aged 18 and above, who use our services are signposted appropriately through the care pathway.
• Act as a point of contact for agencies seeking information or wanting to refer
• Present information, some of which may be contentious, to staff groups, service user groups, carers groups and other stakeholders using a range of techniques and media.
• Co-ordinate and investigate complaints and clinical practice performance issues; taking action as necessary ensuring that any clinical lessons learned are identified and disseminated to teams.
• Ensure that any learning from SUIs and RCAs is identified, disseminated and where necessary put into practice.

Analytical and Judgemental Skills

• Role model clinical leadership
• Practice in a way that actively minimises dependency and promotes recovery
• Communicate information in a way that makes it relevant and understandable for users of services.
• Promote a duty of care to users of services; encompassing safe and competent care
• Peoples wishes, feelings, values and beliefs should be taken into consideration alongside the views of those close to them.
• Take personal accountability for own practice; answerable for actions and omissions, regardless of advice or directions from another professional.
• Remaining professionally competent by participating in own and others clinical supervision
• Demonstrate specialist knowledge and skills, not only relating to the care of users of services, but also in depth knowledge of the roles and functions of other professionals across services.
• Establish and maintain internal clinical audits and develop a research element for the service.
• Produce evaluation data and reports in a timely manner

Planning and Organisational Skills

• Coordinate and participate in multi-agency forums ensuring that the development and delivery of integrated local services is in line with local need.
• Ensure that service delivery activity is delivered in accordance with agreed quality and performance standards and service level agreements.
• Ensure that services provide and facilitate education and learning from experience
• Work constructively with the multi-disciplinary team
• Oversee the day to day clinical practice
• Ensure that governance and assurance systems are in place for care pathways/clinical practice; providing expert professional advice with regards to clinical care, incidents and complaints.
• Ensure that services are delivered by practitioners with the appropriate knowledge, skills and competencies.
• Coordination of multi-disciplinary team working and engagement in service delivery in line with practice standards.
• Ensuring the safety and effectiveness of the service through the implementation of effective risk management, governance and assurance systems.
• Act as a role model
• Monitor and improve quality in line with NICE guidance
• Contribute to the ongoing operation and development of the service; data monitoring in the context of service evaluation.
• Promotion of the service locally and nationally as appropriate

Responsibility for Patient/Client Care, Treatment and Therapy

• Promote, develop and role model high standards of clinical care
• Ensure a holistic approach to assessment, care and treatment, including physical health needs.
• Ensure effective care pathways are in place for transition between mental health and other services.
• Monitor, evaluate and action plan team members with regards to their clinical performance
• Work closely with other teams within the Trust coupled with the Voluntary, Statutory and independent sectors; implementing key success criteria for NICE regarding diagnosis, treatment and management plans.
• Participate in Safeguarding
• Provide expert advice pertaining to complex cases
• Responsible for maintaining Clinical Governance Standards
• Have enhanced clinical skills

Person Specification

Qualifications

Essential

• A professional mental health qualification to degree level or equivalent
• Post Graduate qualification relevant to specialism
• Evidence of commitment to life-long learning and continuing professional development

Desirable

• Management qualification
• Training to level 3 in Safeguarding children and young people: roles and competencies for Health Care staff

Knowledge

Essential

• Knowledge of key areas of professional mental health practice
• Specialist knowledge of mental health disorders
• Knowledge of clinical risk assessment
• Application of teaching theory into practice
• Ability to undertake bio-psycho-social assessment and formulating, robust care pathways
• Higher level communication skills, both written and oral
• Ability to engage challenging and/or acutely distressed patients in potentially hostile and/or antagonistic situations and use de-escalation techniques effectively
• Sufficient clinical knowledge to be able to make autonomous decisions, based on an analysis of complex presenting problems and signpost accordingly
• Management and organisational skills that enable a number of complex activities and clinical work to be undertaken, revising and adjusting these according to the needs of individual patients and the service.
• Knowledge of the Mental Health Act, the Mental Capacity and Deprivation of Liberty
• Information Technology skills

Experience

Essential

• 5 years post qualifying work, including community mental health care (Children and Young People, Adults or Older People)
• Risk assessment/management
• Working with people presenting in mental health
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