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Peer Support and Lived Experience Roles Lead

Northamptonshire Healthcare NHS Foundation Trust
£40,448 to £55,049 a year per annum inclusive of Inner London HCAs
Closing date
1 Jun 2023

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Other Health Profession
Band 6
Full Time
Job summary

Due to the secondment of the current post-holder, we are seeking a highly motivated peer worker who is experienced in project management and strategic development for a 12-month fixed term contract (with possibility of extension). It is essential that you have personal lived experience of accessing mental health services or caring for someone who does, experience working in a lived experience role, as well as experience of working with a range of stakeholders and overseeing and/or developing a project(s).

Career Progression pathways and development opportunities:

We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialities.

For this role, depending on experience, we are able to offer candidates currently at band 6 or 7 the opportunity to take up a band 7 role or alternatively a development role from band 6 to 7 whilst in post, upon meeting specific development milestones during the year.

A range of training and support, both for those seeking career progression within peer focussed services and/or project development is available, as well as access to 6 sessions of individual coaching to explore career development and leadership roles within mental health care.

Main duties of the job

The post holder will use their lived experience, knowledge and expertise to support the organisation to develop and embed peer-led recovery-focused services.They will be responsible for the strategic oversight and development of peer support functions across the Trust.

You will work towards delivery of effective support, supervision and training frameworks so that services and individuals are able to meet the peer support competencies. To do this you will require:
  • Personal resiliency developed through managing your own lived experience of managing mental health challenges and using services and the ability to be a positive role model to contribute to the creation of a culture where lived experience and expertise is recognised and valued
  • Experience of project management and the ability to work under pressure to tight timescales and adapt to a regularly changing environment
  • A professional background of managing a team(s) and developing and delivering training and supervision
  • Experience in partnership working and integrating and developing the principles of peer support within a team(s) and evidence of training within this area
  • An enhanced knowledge of the principles of recovery, social inclusion and coproduction and how these apply in practice

Band 7 - The post holder will lead on strategic and operational delivery of the Peer Support function within Community Transformation, and operational relationships with partners and other stakeholders.

Previous applicants need not apply.

About us

You will be based within the Involvement Team, who are a friendly, hard-working and ambitious team of individuals with lived experience of mental distress and of accessing or caring for someone who has accessed mental health services, and this is an essential criterion of all our roles. The team lead the Trust in the areas of: Involvement and Coproduction (including Carers), and the Volunteer and Lived Experience Workforce.

You will also work closely with the Community Transformation mobilisation team and relevant community mental health teams, as well as a variety of community partners

Agile and flexible working:

In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance. Following induction, agile working, from home or an alternative Trust site for a significant proportion of your working hours is possible, if preferred.

About our locations:

Springfield University Hospital, Tooting

Our largest, 19-ward site is in Springfield Village, created following our �150m investment into two new world class mental health facilities. A 32-acre public park, shops and cafes are coming soon. Close to shops, cafes and Tooting Bec on the Northern Line plus Earlsfield and Tooting rail stations and bus routes.

Job description

Job responsibilities

Service development & Improvement

Lead the development of a high quality, responsive and accessible lived experience workforce within, but not limited, to the community service line Contributing to the establishment of a sustainable Trust lived experience model and frameworks, expanding the framework of support, development and training for people working in lived experience and peer support roles Ensuring that the provision of peer support services offered across the Trust is in line with national best practice, the principles of peer support and the ethos of co-production, recovery and social inclusion To ensure that the principles of peer support are integrated with clinical treatment; through close working with colleagues and role-modelling the values and principles of peer support To work with services to ensure lived experience roles are integrated into teams and there is mutual understanding of the remit and value of these roles Develop the best possible lived experience education and training programme, this may include contributing to external training programmes across the system or nationally. Optimise the contribution and value of the Trust lived experience workforce that supports the recovery, resilience and wellbeing of the people we work with Contribute lived experience knowledge and expertise in supporting the organisation to develop and embed peer-led recovery-focused services. Contribute to the development of procedures and guidelines and a supporting governance they relate to Peer Support both internally and in relation to roles with delivery partners where appropriate Band 7: Working with Trust Leads, operations team and voluntary sector partners, lead on the planning, delivery and evaluation of the Peer Support function within Community Transformation. Band 7: Embedding peer support and lived experiences perspectives on existing policies and procedures or creating peer-specific policies and procedures as and when needed. Band 7: Working in collaboration with other peer support leads in the NHS and the voluntary sector, to ensure peer support and lived experience remains value-based and person-centred.
Lead a team of peer support coordinators to work with service users and carers through a period of their recovery journey Provide supervision, appraisal and line management to peer support coordinators, ensuring that they work in line with national guidance Lead in recruitment, training and supervision of the lived experience workforce Ensure the lived experience workforce undertake any relevant training that will help to support them in their role To develop and sustain a supervision and development framework which ensures safe practice and affords opportunities for career development. This will include the organisation and co-facilitation of peer supervision and development groups. Band 7: Oversee the mobilisation and operational delivery, supervision and evaluation of newly developed roles across the Trust including apprenticeships Band 7: To design and deliver a support framework to enhance the wellbeing at work of lived experience roles Band 7: To contribute to workforce development in order to expand and enhance the lived experience/peer support workforce
To be responsible for the promotion of the lived experience workforce throughout the Trust To be responsible for the engagement and development of relationships with our delivery partners that provide peer support to the people we work with To be responsible for the update and development of partnership agreements with agencies and organisations that provide peer support, including the voluntary, community and social enterprise (VCSE) and grass root organisations To work closely with service lines to promote lived experience and peer support roles and proactively identify opportunities to contribute to their governance and service design/ redesign To work in partnership with the Recruitment Team, Occupational Health Services and the Trust User Employment Programme to ensure appropriate, timely and effective recruitment processes. To lead the development of materials which celebrate and promote the peer contribution to service delivery e.g. videos, booklets, leaflets, audio recordings, posters etc To facilitate and support information sharing, and exploration of shared experiences based on peer support values & principles. Co-design and co-deliver training sessions and presentations, both with and for, service users, staff and external organisations as required To maintain a professional relationship with our service users, carers, colleagues and external stakeholders with particular attention to confidentiality and the maintenance of boundaries. To promote and share learning internally and externally from the peer support services offered by voluntary sector partners under Community Transformation.

Person Specification



  • Good standard of education with a relevant qualification (equivalent to A level standard) / appropriate portfolio of training in community &/or health, social care or a related field
  • Mental health related qualification ie mental health first aid; coaching
  • Peer Support Training
  • Band 7: Significant experience working in mental health organisation/ with individuals with mental health issues
  • Band 7: Leadership/management qualification
  • Band 7: Peer Support Supervisor training


  • Relevant professional qualification registered nurse / AHP/ Social Worker
  • Customer Service/ Business Admin /ITQ or equivalent professional experience
  • Educated to degree level



  • Experience of working in a peer support / lived experience-based role and of managing, training and supporting people in similar roles.
  • Experience of managing and developing a project or service
  • Experience of day to day operational experience of managing team systems - holding a budget / ordering equipment
  • Prioritising, planning and organising own and others tasks
  • Experience of dealing with difficult situations and confrontations
  • Data entry experience and documentation
  • Recent experience of working in the mental health sector at band 6 or equivalent
  • Lived experience of mental health issues or caring for a person with mental health issues
  • Experience of working with people who have complex physical &/or emotional wellbeing needs that require a diverse range
  • Recruitment and Selection of staff
  • Performance management of staff
  • Band 7: Significant experience of managing and working with internal and external stakeholders

Any attachments will be accessible after you click to apply.


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