Duty Manager

University Hospitals of Leicester NHS Trust
£43,742 to £50,056 a year per annum
Closing date
8 Jun 2023

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Other Health Profession
Band 7
Contract Type
Full Time
Job summary

An opportunity has arisen within the Capacity and Flow team an exciting opportunity has arisen for a dynamic motivated Duty Manager.

The Duty Manager assists with the management of the flow through the Trust's 3 Sites alongside key performance indicators related t flow to service delivery within the Trust.

Supported by the Senior Operations Managers and Head of Flow and Capacity you will be able to demonstrate professional ability, innovative thinking and be able to articulate a clear vision for future Flow patterns within the trust.

Main duties of the job

Key elements of the role relate to:
  • Providing clear and visible leadership to patients and staff within the CMG.
  • Provide effective leadership and direction within a rapidly changing environment to meet the diverse needs of all stakeholders, staff and patients.
  • Lead and participate in developments that enhance the patient / carer experience in the development of a fully integrated multidisciplinary flow system.

Implicit within the post is the need to prioritise, and assist a diverse team. You will be expected to work with CMG's across the Trust. LLR Health and Social Care partners, Third sector partners and organisations outside LLR that impact on the safe and effective flow and discharge of LLR patients, whilst establishing and maintaining close liaison with other team members working within the capacity and flow team for the overriding objective of maintaining and improving an efficient and a high quality progressive service.

About us

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:

We focus on what matters most

We treat others how we would like to be treated

We are passionate and creative in our work

We do what we say we are going to do

We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust (leicestershospitals.nhs.uk)

Job description

Job responsibilities

  • To act as a Duty Manager on site for the operational management of the Trust, including the flow of patients through the system as well as providing support and advice to all trust employees.To participate in and co-ordinate the Trusts emergency response to Fire, Security and any other untoward emergency and to be responsible for the co-ordination and first line Management of Major and Serious Incidents as required.

    To communicate with the Senior on call team as required keeping them fully apprised of all situations.
  • To co-ordinate the movement of patients through the in-patient system to allow for adequate capacity and safe placement of emergency and elective admissions across the working site with the maximum utilisation of beds.
  • Ensure timely admission and discharges across all areas to promote delivery of a high quality resource to all patients.
  • To assist in the achievement of the Trust related target of reducing Emergency Department waiting times in line with national targets.
    • To ensure the smooth, efficient and effective operation of the Trust out of hours and to liaise effectively with 2nd/3rd tier on call as required.

Person Specification

Commitment to Trust Values and Behaviours


  • oMust be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Training and Qualifications


  • oEducated to Degree or equivalent level of experience.


  • oRecognised management qualification

Skills & Experience


  • oMinimum of 2 years proven experience in an operational/patient care management post within the NHS
  • oDetailed knowledge of the NHS in the acute sector with up to date knowledge of CMG specialities

Communication and relationship skills


  • oEffective communications skills, both written and oral
  • oListens carefully to others and is able to extract relevant information form complex unfamiliar information

Analytical and Judgement skills


  • oEffective problem solving skills utilising team when appropriate
  • oLogical thinker with evidence of delivery

Planning and organisational skills


  • oDemonstrable organisational skills
  • oTrack record of identifying problems and proposing and implementing solutions
  • oConducts negotiations in a manner likely to build and maintain good relationships

Personal Attributes / Qualities


  • oStrong sense of commitment to openness, honesty and integrity in undertaking the role.
  • oSelf-motivated - possesses high internal work standards, sets stretching yet attainable goals; wants to do things better and to measure progress against targets
  • oCommitment to ongoing life long learning and personal development.

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