Assistant Service Manager

Guy's and St Thomas' NHS Foundation Trust
£34,089 to £41,498 a year inc HCA
Closing date
30 May 2023

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Other Health Profession
Band 5
Contract Type
Full Time
Job summary

An exciting opportunity has arisen within the Chemotherapy department at Guy's and St Thomas' NHS Foundation Trust for an Assistant Service Manager working full time (37.5hrs per week) rotating shifts varying between the hours of 8am - 8pm. the post holder will be required to work Bank holidays on rotation and Saturdays on occasion.

We are looking for someone with a proven track record in managing in a busy and demanding environment with experience in staff management including HR processes and policies and excellent data management and analytical skills.

The role is ideal for candidates that are looking for a challenge and an opportunity to make a positive and impactful contribution to the service.

Main duties of the job

The successful candidate will be responsible for the management of the Chemotherapy admin team and will also work closely with the other managers in the directorate to ensure smooth and efficient running of the service for cancer patients.

Responsibilities will include, but are not limited to:
  • Line Management
  • RTT Validation
  • Monitor demand and capacity and ensuring efficient utilisation
  • Responding to PALS queries and patients concerns
  • Team meetings, 1:1s, PDRs
  • Data quality monitoring, analysis and performance reporting
  • Participation in service improvement and development
  • Deputising for the Deputy Service Manager where appropriate

About us

Oncology department offers a full range of services from the diagnosis and treatment to adult patients with cancer. Patients from across south east London attend Guy's Cancer Centre for treatment which is not available at their local hospitals. The Trust's cancer services are provided at the Cancer Centre on the Guy's site as well as the new site at Queen Mary's Hospital, Kent.

GSTT is helping establish an internationally renowned Comprehensive Cancer Centre by:
  • providing the very best cancer service to patients by combining first class clinical care with ground-breaking research and high quality training and development across the AHSC
  • improving outcomes and experience for cancer patients with complex needs through earlier diagnosis, effective treatment and the provision of high quality survivorship care
  • embedding whole person care across the cancer pathway and strive to bring treatment programmes closer to home
  • developing and test new biological and cellular therapies in a range of cancers
  • Cancer Centre at Guy's Hospital and a sister centre in Sidcup are transforming the delivery of cancer services, so patients are receiving the right treatment at the right time, delivered within fewer visits and tailored to their need

Job description

Job responsibilities

The Successful applicant must be able to lead and motivate teams with a high degree of self-motivation, have an experience of people management and a keen attention to detail. The post holder must be IT literate and have the ability to navigate trust IT systems. The ideal candidate should have some understanding of National cancer waiting targets, experience in RTT and PTL validation is a must.

The successful candidate will be adaptable, have excellent organisational and prioritisation skills, excellent communication and problem-solving abilities. The ability to multi task and use initiative in a busy environment is essential.

The post holder is expected to take a proactive approach to addressing targets and deadlines, addressing any issues impacting on service delivery, all whilst ensuring the smooth running of the service in a busy environment. You will be a dedicated, well organised and adaptable Individual, with a good attention to detail.

Please refer to job description for full details.

Person Specification



  • Educated to HNC/Equivalent Diploma/equivalent experience
  • GCSE Maths & English



  • Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues
  • Have significantly contributed to meeting strategic and operational objectives



  • Leadership and influencing skills
  • Strong verbal and written skills
  • Highly motivated and ability to work independently, Ability to respond to changing demands
  • Excellent interpersonal, presentation and written communication skills
  • Ability to respond to changing demands


  • Financial management and analysis skills

Any attachments will be accessible after you click to apply.


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