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Unified Communications Manager

East London NHS Foundation Trust
£58,698 to £65,095 a year Per annum
Closing date
1 Jun 2023

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Other Health Profession
Band 8A
Contract Type
Full Time

Job Details

Job summary

Our Board have clear ambition to be a 'Digital First' organisation. Our digital strategy is a collaboration between the Trust senior management team, the Digital Team, and a wide range of stakeholders who firmly believe in building upon our digital capabilities to ensure ELFT are regarded as pioneers in Digital. The scale of response to the COVID-19 pressures, particularly enabling remote and mobile working, and setting up the Stratford vaccination centre has been remarkable. However, there are also significant challenges to address. Digital tools and services are now fundamental to the management and delivery of our services. This is an extremely exciting time to be joining our Trust on this journey.

Main duties of the job

This is an excellent opportunity to help shape a leading digital function in the NHS. The Unified Communications Manager will play a key role in our Infrastructure & Unified Communications Team and be responsible for the management and delivery of operational services to the Trust, ensuring the Unified Communications function is delivered in accordance with Service Level Agreements whilst maintaining high levels of system availability and customer satisfaction.

Working as a Unified Communications Manager you will be responsible for the day-to-day management of the Unified communications team, technical staff specialising in support, security, maintenance, deployment and management of communications platforms across the organisation.

You will act as the overall owner of the Unified Communications function including service development and improvements. Working collaboratively with the Infrastructure and Unified Communications Lead and other Operational leads you will ensure that service delivery and improvement plans are developed, implemented and reviewed.

About us

Originally formed in 2000, ELFT has long been recognised as a centre of excellence for mental health care, innovation and improvement. We care for a population of more than 750,000 and we are proud to serve one of the most culturally diverse parts of the UK. In Bedfordshire and Luton, we are now responsible for a further 630,000 people's mental health and community health care needs. Wherever patients receive our services and from whichever team, our values of care, respect and inclusivity underpin all that we do. Valuing the diversity of our local population is fundamental to realising our vision to provide outstanding healthcare to our diverse community. In September 2016, the Trust was proud to be rated as 'Outstanding' by the Care Quality Commission, and the Trust was once again rated at 'Outstanding' by the CQC in June 2018 and 2021.

Job description

Job responsibilities

We are looking for an experienced Unified Communications managers who have an excellent understanding of utilising Microsoft Office 365, CTALK or CISCO platforms for Unified Communications.

In return, you could be part of our digital first journey in which there is both permission and support to be innovative, to ensure the Trust develops a leading digital function.

In return, you could be part of our digital first journey in which there is both permission and support to be innovative, to ensure the Trust develops a leading digital function.

Person Specification

Education/ Qualification/ Training


  • oEducated to Master's level or equivalent experience
  • oManagement/leadership qualification or equivalent experience
  • oEvidence of continued professional development


  • oUnified Communications qualification or equivalent experience
  • oMicrosoft qualification for example: - MS-700T00, MS-55300, MCSE, 365 Enterprise Administrator Expert
  • oATOS Unify Certification
  • oDigital Service Management qualification or equivalent experience



  • oHighly developed specialist knowledge of working in a Digital Support environment.
  • oExperience of utilising unified communications platforms, and their implementation within a corporate environment
  • oProven experience of working in a management/leadership role
  • oExperience of managing, leading and motivating a team
  • oLeading service changes to improve performance
  • oResponsible for a budget and budget setting
  • oIdentifying and interpreting national policy and implementing required changes
  • oBusiness case development and annual planning, longer term planning
  • oProven experience of working in a management/leadership role
  • oFinancial procedures including budget setting and working knowledge of financial processes
  • oBusiness planning /annual planning/long term planning


  • oExperience of working within an NHS IT Department environment.
  • oLeading a team providing Unified Communications within a healthcare setting
  • oUtilising Microsoft office 365 platform for Unified Communications, ATOS Unify platform and associated software within a corporate environment

Knowledge and Skills


  • oIn depth knowledge of Unified Communications platforms and their correct usage
  • oKnowledge of service improvements/transformation and project management
  • oGood understanding of the current NHS agenda and healthcare policy



  • oGood analytical and problem solving skills - ability to analyse highly complex data/information and make judgements/draw conclusions - including ability to respond to unexpected demands
  • oAbility to work independently and make autonomous decisions
  • oStrong communication skills both written and verbal - able to provide and receive highly complex, sensitive information and use persuasion, influencing and negotiation with individuals and groups including stakeholders
  • oAbility to embrace, lead and drive change
  • oAbility to organise and prioritise own workload and direct the work others and adjust plans as required both in the short and long term
  • oAble to work flexibly to meet the demands of the role
  • oDemonstrates a strong desire to improve performance and services

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