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Clinical Quality & Patient Safety Manager

West London NHS Trust
£64,408 to £73,961 a year per annum inc hcas
Closing date
1 Jun 2023

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Other Health Profession
Band 8B
Contract Type
Full Time
Job summary

The post holder will provide senior specialist clinical quality and patient safety leadership, advice and expertise, and will lead on all patient safety related activities as well as playing a key role in providing clinical governance advice and support to the Clinical Directors, ensuring a seamless quality response for the areas that they oversee.

The post holder will be an integral member of the Clinical Governance team, supporting the Trust and Local Services clinical line regarding: patient safety and clinical assurance, serious incident and/or complaint investigations and associated learning, specialist clinical governance oversight and contributing to delivering the Trust-wide clinical governance agenda. The main duties will be driven by the needs of Local Services and associated clinical service lines.

Main duties of the job

The main duties of this exciting and challenging role include:Leading a team to provide an integrated quality and patient safety advisory and support function that meets the needs of the Local Services service lines (AMHS / PMS).

Managing and developing relationships to ensure that quality and patient safety agenda is embedded within the operating model of the AMHS and PMS service lines, and forms a central driver for improving staff safety and patient care.

Leading on specific quality and patient safety projects as assigned by theAssociate Director of Clinical Governance Working collaboratively with other Quality & Patient Safety managers, Governance Leads, Trust Central Governance Team and clinical governance partners, to develop appropriate work programmes and job plans

About us

West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.

Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.

We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.

We're rated good overall by the Care Quality Commission (CQC).

Together, we're committed to promoting hope and wellbeing, working withpatients, service users, carers, families and partners across the communities we serve.

We are keen to ensure that our workforce reflects the community it serves,particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.

Job description

Job responsibilities

The post holder will provide senior specialist clinical quality and patient safety advice and will lead on safety related activities as well as playing a key role in providing clinical quality advice and support to the Local Services service line, Clinical and Executive Directors, ensuring a seamless quality response for the areas that they oversee.

The role involves wide-ranging collaboration with both internal and external colleagues, as well as healthcare partners across the system. The role requires analysis and interpretation of complex quality information, both quantitative and qualitative and contribution to devising strategies and approaches to resolve issues.

The post holder will both contribute to, and lead, on the production of quality and safety reports, projects and initiatives as required to deliver the outcomes expected of the role.

Person Specification



  • Significant professional and practical knowledge and experience of clinical governance processes.
  • Evidence of on-going professional development


  • Clinical qualification.
  • Formal Qualification in related field
  • Human Factors training.



  • Demonstrable extensive experience relating to clinical governance and patient safety
  • Experience of reviewing and leading Serious Incident review panels and Complaint investigations
  • Experience of working across professional boundaries
  • Experience of improving services through the application of Quality Improvement methodologies


  • Experience of implementing change in clinical practice
  • Sound understanding of the health and social care landscape, and the place of external partners in this landscape



  • Proven ability to use knowledge and experience to analyse complex issues/data
  • Demonstrable ability to produce high quality concise reports and narratives, often within a tight timescale.
  • Proven ability to work collaboratively with colleagues from a wide variety of disciplines.
  • Proven understanding of statutory and mandatory responsibilities regarding clinical governance, risk and complaints management.
  • Proven ability to develop effective relationships with key stakeholders.


  • Knowledge of quality improvement and assurance principles and processes relevant to healthcare settings.
  • Proven ability to collate information from various sources and to summarise such information concisely.
  • Proven ability to deliver training requirements coherently and accurately.
  • Proven computer literacy skills in database use such as incident reporting, excel.

Any attachments will be accessible after you click to apply.


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