This job has expired

Patient Information Officer

Somerset NHS Foundation Trust
£28,407 to £34,581 a year Per annum, pro rata
Closing date
1 Jun 2023

View more

Other Health Profession
Band 5
Contract Type
Job summary

This is an exciting multi-faceted role, requiring a candidate with enthusiasm and commitment to telling the story of our unique trust in England, our colleagues and our patients. The trust will provide acute services from Musgrove Park Hospital and Yeovil District Hospital, community services across Somerset, services from our 13 community hospitals, mental health and learning disability services across the county, and a quarter of the county's GP surgeries.

Main duties of the job

The Patient Information Officers are responsible for managing the trust's patient information service; developing and publishing patient information that supports patient care; and providing management information on the performance and efficiency of the service to inform ongoing improvement. They will report to the Communications Manager (visual identity, website and intranet, patient information) who is responsible for the development of the service.

About us

As an organisation, the NHS offers a wide range of benefits including flexible working, pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.

The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.

There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan - there is truly something for everyone!

Job description

Job responsibilities

The postholder will:
  • Manage the trusts patient information service; developing, producing, providing and publishing patient information that supports patient care.
  • Ensure that the service achieves the vision set out for it and is managed in line with the objectives of the patient information workstream that underpins the trusts communications strategy.
  • Manage the production of patient information in conjunction with our clinical services, ensuring that we develop and manage a clear process for clinical services that is simple to navigate and provides them with accurate timeframes for receiving updated patient information.
  • Develop and maintain excellent relationships with service groups and clinical services to ensure the patient information service meets their needs and to inform our development of it.
  • Copywrite, edit and proofread the trusts patient information, ensuring it is clear and produced to a very high standard.
  • Ensure that the patient information the trust produces meets the needs of our patients and that it is produced in plain English and a variety of formats to meet patients needs.
  • Effectively manage publication of information ensuring that only up to date information can be publised and that it enables the effective distribution of patient information to patients.
  • Effectively manage the patient information database, with a good audit trail of previous versions.
  • Lead and manage regular audits of the service that inform ongoing evaluation and improvement of the service.
  • Provide management information for the service that enables the Communications Manager (visual identity, website and intranet, patient information) to manage fluctuations in workload and demand and enables ongoing evaluation and improvement of the service.
  • Any other tasks that contribute to the smooth running and improvement of the patient information service.
  • Support with other areas of the teams work, for example, the development and management of a photography library, website or intranets, as their primary workload allows.

Person Specification

Knowledge, skills and experience


  • Relevant degree level qualification or equivalent communications experience
  • Knowledge of communications procedures and practice, underpinned by theory and experience in communications
  • Knowledge of methods to evaluate communications activity and drive continuous improvement.
  • Working knowledge of Adobe Creative Suite and good knowledge of working with databases to manage and monitor a process
  • Experience of developing and managing a communications process such as managing the patient information service
  • Experience of working effectively and collaboratively with communications colleagues in a busy environment with competing priorities
  • Experience of providing communications advice and support to a wide range of colleagues across the organisation
  • Experience of working within and applying brand guidelines.
  • The ability to develop and manage a communications process including developing, producing, managing and publishing information at scale.
  • The ability to work collaboratively with clinical services to manage the patient information service, ensuring that the process meets the needs of our clinical services and the information we produce meets the needs of patients
  • Excellent copywriting, editing and proofreading skills.

Any attachments will be accessible after you click to apply.


Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert