Administration Manager

Kingston Hospital NHS Foundation Trust
Kingston Upon Thames
£32,720 to £39,769 a year per annum inclusive of HCAS (Outer)
Closing date
1 Jun 2023

View more

Other Health Profession
Band 5
Contract Type
Full Time
Job summary

Administration Manager - Band 5

A substantive opportunity has arisen for a motivated individual to work as part of the Planned Care Division as Administration Manager within the ENT, Audiology and Oral Surgery Services. This role would suit someone who is an enthusiastic and forward thinking experienced Team Leader looking for a challenge in a post that is both interesting and varied. Do you have the ability to prioritise your workload, Manage the administration team's with efficiency and support whilst promoting a can-do attitude? If so, this is the role for you.

The role of Administration Manager will have a strong operational focus, working closely with administration, clinical and nursing leads to ensure outstanding care is delivered in line with Trust policy and standard operating procedures.

Main duties of the job

They should be resilient, organised, work well under pressure, and have excellent communication skills. They will work closely with the Deputy Service Manager and Service Support Manager to ensure the Trust's Access Policy is adhered to and that all relevant Key Performance Indicators are met. They will bring experience of office management, be customer care focused, have knowledge of handling complaints and the ability to build and maintain effective working relationships. They will also be responsible for the personal development planning and learning needs of staff within their own administration teams, as well as managing any human resource issues by providing direct supervision to the Patient Pathway Coordinators. Excellent leadership skills and the need to demonstrate ability to remain positive in challenging times are essential.

About us

Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviors that support them. They are:

Caring- Design and deliver care around each individual patient's needs and wants.Safe- Make the safety of patients and staff our prime concern as safety comes firstResponsible- All staff take responsibility for the hospital, its services and reputationValue Each Other- Value each other's contributionInspiring- We always strive to empower each other to develop and deliver improvements to benefit our patients

Job description

Job responsibilities

Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.

Person Specification



  • Educated to degree level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience



  • Experience of using full range of IT systems and patient data systems
  • At least 1 year experience of Managing an Administration team within the NHS


  • Experience of using digital dictation systems



  • Effective Management / Team Leadership skills
  • Ability to produce letters / reports using Word and Excel and accurate data entry


  • Conflict resolution skills
  • Appropriate assertiveness skills



  • Understanding of RTT 18 week and cancer pathways


  • Knowledge of healthcare administrative systems and processes

Any attachments will be accessible after you click to apply.


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