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Intelligent Automation Analyst

Blackpool Teaching Hospitals NHS Foundation Trust
£35,392 to £42,618 a year pa
Closing date
1 Jun 2023

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Other Health Profession
Band 6
Full Time
Job summary

Do you enjoy puzzle solving and project management? Do you want to be actively involved in designing improvements to service delivery by the use of process automation and managing their development/implementation?

The ICT Department is now looking to further expand its team of automation specialists and we are looking to appoint 2 x Automation Analysts to join the Intelligent Automation Services Team initially on a fixed term basis.

The successful candidates will join the current team to work with business subject matter experts across Blackpool Teaching Hospitals and Lancashire & South Cumbria Integrated Care Board to understand the current processes and design/document the process definition to be handed over to the developers for building. They will be responsible for the lifecycle of the automation implementation, from engagement and design through to the go-live of the built solution.

If this sounds like something you would like to be part of, please get in touch as we'd love to hear from you.

Main duties of the job

As an Automation Analyst the main duties of the role would be as follows:

Working with IA Project Managers to promote and seek out automation opportunities.

Coordination and management of the Engagement and Design phases of automation implementation.

Design automations by Business Process Mapping existing process and, using operational management best practice and guidelines, define the automation process

Working with Subject Matter Experts (SME) to create key design documentation including Simplified Business Cases, High Level Business Flow Diagrams, Process Definition Documents - detailed steps of process to be automated, and e-Form Outlines

Work with IA Developers to ensure that designs are achievable, and no scheduling conflicts arise

Gain User/SME sign-off of any high-level design documents and Design phase signed off before proceeding to Build phase

Gain Information Governance approval on all processes before proceeding into Build phase

Coordinate, track, and report on process throughout Build phase through to the go-live and hand over into business as usual (BAU) of the new automation.

Writing of Knowledge Management articles e.g., user guides, standard operating procedures (SOPS) and business continuity plans (BCPs) revisions as required

About us

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty-five-minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.

As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents - it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.

Whilst the successful candidates will be employed by Blackpool Teaching Hospitals NHS Foundation Trust the work will span across both the Trust and Lancashire and South Cumbria Integrated Care Board, working on acute and general practice business process automations.

Job description

Job responsibilities

The full job description can be found within the attached Job Description.

Primarily through the use of cloud-based automation tools, this post will assist in the delivery of cost-effective, risk-controlled, robust, reliable, responsive, and secure automation solutions.

This post will participate in all areas of the automation development lifecycle including identifying automation opportunities, design, versioning control, testing, documentation, technical implementation, and deployment.

The postholder will play a key role in working with the business, and the customers that we support, to identify automation opportunities. The will involve the creation and delivery of IA Services marketing material, in the form of videos, documents, SharePoint site management and delivering presentations to the business on the services that are offered.

They will be responsible for producing, storing, and managing any key design and governance approval documentation and coordinate gaining any governance approvals required during the planning phases.

Working with Process Matter Experts, they will also be responsible for fully and clearly documenting business process to the granulated level of detail this is required for an automated solution. Documentation should be of the level of detail required so any IA Developers can review and understand to the extent of how to design the solution for automation, including detailed key stroke level mapping instructions. They will also be capturing the non-functional requirements of how the process is conducting a day-to-day basis to ensure the automated solution achieves the maximum business benefits. Working closely with Developers to ensure that that they understand the process described and assist with the creation of their solution design, ensuring they deliver a solution that meets the business requirements.

They will identify or support the creation of all appropriate use cases/process scenarios and their expected outcomes that will be used during the delivery lifecycle for the process, including any exception handling outcomes that may be needed. They will be required to support, assess, and validate the automated activities with a Process Matter Expert (PME) during any verification and user acceptance testing as this will determine if a solution has fulfilled the requirements, working with PMEs and Process Owner to ensure sign off is obtained for the process requirements.

Acting as a central point of knowledge and control for business processes, communicating with the Developers, Process Matter Experts (PMEs) and the business Process

We provide automation solutions across multiple organisations that ICT support. We are also working with our neighbouring NHS organisations on an ICS wide RPA implementation to ensure we develop a shared Centre of Excellence for the automation of business processes.

Successful applicants will divide their time flexibly between working from home, the ICT Department's on-site base, and at various other NHS sites so access to a car would be required.

Person Specification

Education & Qualifications


  • Degree or equivalent experience
  • Experience in IT development role or similar


  • ITIL Certified

Experience & Knowledge


  • Experience in Process Mapping and Process Definition Documents
  • Experience working in a project management role
  • Prince 2 certification (Foundation)
  • Proven ability delivering complex projects to time, budget and specification
  • Proven skills and ability to understand a range of complex issues and identify potential solutions
  • Experience of coordinating change and implementing IT solutions to deliver business benefits
  • Experience of working in a software development environment and producing specifications, project plans and solutions to meet user requirements.
  • NHS Experience, corporate & clinical, NHS current agendas
  • Good understanding of change management
  • Use of IT systems (e.g. Word , Excel, Outlook) - standard keyboard skills
  • Demonstrable knowledge of service improvements
  • Expereince in Risk management and governance


  • Experience of using automation software such as Thoughtonomy, Blue Prism or UIPath.
  • Working within an NHS hospital environment

Skills & Ability


  • Excellent verbal and written communication skills with the ability to work closely with personnel at all levels and within all disciplines of the Trust
  • Able to deal with issues of conflict & resistance which might arise from change management.
  • Presentation skills
  • Ability to use empathy and listening skills.
  • Strong analytical skills for root cause analysis.
  • Excellent interpersonal skills and ability to work productively with staff at all levels
  • Advanced keyboard skills
  • Skilled at supplier & vendor management & negotiation.
  • People management skills


  • Experience of using robotic design software
  • Experience of process tracking and re-design

Any attachments will be accessible after you click to apply.


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