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Digital Product Specialist

Swansea Bay University Health Board
Port Talbot
£34,212 to £41,197 a year per annum
Closing date
1 Jun 2023

View more

Other Health Profession
Band 6
Contract Type
Full Time
Job summary

We are looking to recruit Digital Product Specialists who will undertake the role of functional expert for 1 or more Digital Systems. This will include the In Touch Patient Check In/Calling system, K2 Foetal Monitoring System and Open Eyes.You will have responsibility for ensuring the products are quality assured following rigorous testing, project management of technical and implementation work streams, and overseeing implementations. This will involve close working with clinical and administrative staff across the organisation, and with regional and national partners.

Successful candidates will join the Digital Applications team within the Digital Services Directorate and will work with Project Managers, other Digital Product Specialists, Systems Developers, IT Trainers, QA Analysts and Infrastructure and Service Management teams.

Main duties of the job

The post holders will:

Lead on the system configuration to enable use by the service(s).

Take a lead role in the documentation of product requirements and user designs to reflect business needs

Manage implementations, including upgrades and patches, assisting with development of project plans, risk registers and regular update reports

Lead on the development of communications, training and testing plans

Actively promote the product's benefits and implementation plans

You will need to demonstrate a passion for technology and digital working and its use to improve patient safety and care. Candidates will also need to have a general understanding of clinical information systems including the ability to undertake business analysis as part of the system life cycle, identifying opportunities to streamline business processes through the introduction of digital technology.

The successful candidate will also demonstrate excellent communication and interpersonal skills, and will be able to demonstrate the ability to lead and work effectively with teams of clinicians and other health professionals.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.

Job description

Job responsibilities

To provide technical advice and information (in some cases complex technical issues, such as integration requirements) on all areas appertaining to the product.

Communicate and engage with users on understanding requirements and workflow processes to design, develop and implement the product.

Informing the development process of the products design to reflect user requirements and workflow.

Assess and describe the business benefits of the product ensuring that requirement specifications for the product are in line with the business needs of the Health Board.

Actively promote the products benefits and implementation plan.

Develop business plans related to the development of the product and its growth potential.

Become the Health Board lead on the product and work closely with other product specialists to ensure links between other products and systems are made.

Maintain a good technical understanding of the product as well as a range of other associated systems that may have an effect on the product.

Ensure that the specification of the product is in line with the business needs of the organisation.

Provide support, guidance and training for project teams and staff within sites throughout the project lifecycle, using agreed project documentation.

Responsible for the management and coordination of any product system downtime across the Health Board. To ensure software releases are properly scheduled and are completed on time, and that work complies with the agreed quality standards.

Assess the impact and implications of any implementation incidents and events, and to report as appropriate.

Responsible for the effective use of the product, providing user support and offer expert system advice to a range of individuals and groups.

To communicate complex issues to a range of technical and non-technical staff and to provide product development advice and guidance.

Responsible for providing expert system administration and to ensure that at appropriate milestones this is effectively handed over to the Implementation and Support Manager. These duties include: o Assist in resolving day to day system issues arising from service desk incidents. o Resolving more complex issues directly related to the product. o Manually resolving inconsistencies if required. o Identifying and troubleshooting system bugs and errors.

Maintenance of user accounts including the set-up of new users and deletion of users.

Reviewing and updating system documentation as appropriate including Standard Operating Procedures (SOP) & Systems Security Policy (SSP) in conjunction with the Trusts IT SystemManagement Team.

Maintaining password/security files in line with the SSP.

Analyse user requirements and assess the need for software modifications, configuration changes etc and advise on their prioritisation. Including: Meeting users to discuss requirements, assist in identifying possible solutions and producing user specifications

Analyse system issues and identify suitable remedial action to ensure product effectiveness.

Where necessary, use specialist knowledge to amend the product which will require changes to software and possibly hardware. This will require the manipulation of bespoke products.

Develop product related policies and protocols. This will require the post holder to develop robust operational protocols to ensure the suitable use of the product across the Health Board.

Required to input in to IM&T policies to ensure that all products within the post holder portfolio are represented and taken into consideration during service changes.

Responsible for the proper and safe use of product software and equipment by users; This will include the development of user manuals.

Regularly maintaining, testing and adapting product systems including applications and hardware to ensure that they are kept up to date and support the delivery of the service.

Person Specification

Skills & Abilities


  • Ability to use verbal, written & presentation skills to communicate complex information to range of individuals/teams
  • Ability to plan and organise project implementation tasks
  • Competent in the use of MS Office applications
  • Ability to understand service needs and logically specify data integration / workflow solutions across multiple systems and scenarios
  • Awareness & understanding of change management issues
  • Ability to make judgment using a range of information and/or situations
  • Ability to motivate individuals/teams
  • Track record of delivering high quality work in demanding timescales


  • Ability to speak Welsh

Qualifications and Experience


  • Educated to degree level or equivalent experience plus further experience equivalent to post graduate diploma level
  • IT Training qualification or equivalent experience
  • Demonstrable experience testing and validating clinical information systems
  • Experience of quality assurance / business analysis / systems administration
  • Experience of working as part of a team across software development, training and implementation environments
  • Experience and understanding of strategic information and IT issues within a large organisation
  • Experience of training and communicating with a range of individuals/teams


  • Previous experience of implementing clinical systems within the healthcare environment
  • Experience of using a project management methodology (eg PRINCE2)

Any attachments will be accessible after you click to apply.


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