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Operational Manager

University Hospitals Sussex NHS Foundation Trust
Brighton/Haywards Heath
£50,952 to £57,349 a year per annum
Closing date
1 Jun 2023

View more

Other Health Profession
Band 8A
Contract Type
Full Time
Job summary

The role is responsible for a range of professional leadership duties including the operational management of the waiting lists and clinic/theatre capacity within their designated area of responsibility as well as ensuring that administrative processes are co-ordinated and managed to deliver both governance and performance functions. There are two roles available; one in General Surgery, and one in Urology.

Main duties of the job

The post holder will be responsible for the coordination and review of performance monitoring, clinical governance reporting, project work and the development of business plans/production of reports as required. They will be required to take remedial action where necessary, suggest improvements and propose and implement new ways of working. They will be expected to identify new business opportunities and actively take these forward with the Directorate team.

Through their own work and managing the work of others, the post holder will ensure that Directorate plans, systems, structures and processes for managing clinical quality, risk, controls assurance and local patient and public involvement initiatives are in place, and that these are carried out and managed efficiently. The post holder will be directly responsible for co-ordinating others to deliver timely and effective business support across the area of responsibility.

The post holder will contribute to the development and implementation of the service strategies at Directorate, Division and Trust level in particular focusing on delivering service developments that will improve the patient pathway, enhance the quality of service delivery and deliver performance targets whilst identifying any potential efficiency savings.

The post holder will establish business processes and procedures within their area(s) that satisfy the Trust's statutory obligations.

About us

Join us at UHSussex, every day is different, you can be the change, better never stops

A t UHSussex we're proud to be at the heart of the NHS. As one of the UK's largest acute Trusts, we're a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

Improving lives: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our 'where better never stops' motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

Job description

Job responsibilities

  • Use leadership and influencing skills to enthuse, engage and maintain effective two way channels of communication within the service area and to involve individuals and teams within service areas of responsibility to ensure delivery of relevant targets.
  • Establish lines of communication with other colleagues in the Trust and wider healthcare community, to ensure that services are integrated and opportunities for improvements are maximised.
  • Ensure that good practice is identified and shared within the Division and wider organisation where appropriate.
  • Using the highest degree of motivational and negotiating skills, ensure an atmosphere of collaboration across the service area to deliver a programme of continuous improvement in a challenging and demanding environment.
  • Develop political judgment and astuteness in understanding and working with policy and diverse interest groups, and judgement in knowing when to escalate upwards, interpreting and implementing changes to respond to policy developments.
  • Analyse and communicate highly complex verbal and written data to relevant stakeholders (internal and external), ensuring all information concerning performance in all areas is communicated and understood and managed confidentially where appropriate.
  • Negotiate with others to reach a decision/conclusion to complex problems and to use appropriate influencing skills with supporting departments to ensure the needs of the service are met.
  • Challenge internal and external parties where necessary to overcome barriers to change and understanding and to ensure that learning is shared and that risks are mitigated and reduced.
  • Demonstrate effective stakeholder management across different departments at all levels. Respond to and resolve conflict between different stakeholders when this arises through facilitation or other appropriate mechanisms.
  • Attend, lead and participate in departmental meetings.
  • Demonstrate empathy, compassion and diplomacy to communicate effectively with patients and relatives to resolve issues that may arise.

Risk Management
  • Lead the development and application of systems, control processes and risk management arrangements that ensure compliance with internal and external governance and best practice requirements.
  • Lead the development, implementation and monitoring of mitigating actions to reduce risks identified.

Service Delivery and Improvement
  • Manage the capital and revenue budgets for the Directorate as may be delegated to ensure that expenditure and income is within financial plans and budget and to ensure compliance with Standing Financial Instructions. The post holder will also lead on budget setting, cost improvement plans and contract submissions for the service area.
  • Responsible for interpreting, proposing and drafting changes to policies, guidelines and service level agreements (SLAs) which impact the service, while contributing to strategic and contingency planning for the service, which may have an impact on other areas.
  • Work with relevant stakeholders to establish a culture of continuous improvement within the service area(s) and ensure that best practice in the delivery of high quality, modern, patient centred care is delivered, developed and maintained.
  • Develop and implement effective reporting arrangements within the service area to accurately record and monitor performance against local and national targets and to pro-actively develop solutions to manage any variances.
  • Support the implementation of change and improvement programmes across the Trust.
  • Maintain a good knowledge of emerging policies from government departments and external bodies which may impact the service.
  • Contribute to the development and review of the service and business strategy in collaboration with other Divisional leaders to ensure the anticipation of future needs, ensuring that progressive solutions, which take into account models of best practice, are incorporated into service plans.
  • Identify and create new business opportunities within and outside the organisation, and to suggest service improvements that will enhance patient care.
  • Lead on the production of business cases, considering a range of options using analytical and interpretation skills, to achieve the required business objectives.
  • Lead and coordinate the production and update of an asset register for the relevant services as and when required.
  • Be an authorised signatory for procurement of equipment and supplies and be involved in procurement of capital equipment, deciding in collaboration with staff appropriate purchases from a range of options.
  • Identify service redesign options and service improvement plans within the service area that will lead to the delivery of improved clinical outcomes for patients and the more efficient use of resources within the service area.

People Management and Development
  • Responsible for leading, developing and improving the overall management of administrative services for the Division.
  • Provide clear, visible, responsive and professional leadership to all staff within area of responsibility that maximises their effort and potential.
  • Monitor workforce performance metrics for area(s) of responsibility and ensure appropriate plans are in place where improvement is required.
  • Day-to-day line management of staff.
  • Provide leadership and support to all delegated budget holders within the service, while also holding them to account for delivery of a balanced budget and cost improvement plans.
  • Support the management of workforce issues through the application of people policies and procedures as required within the Directorate and wider Trust (including, but not limited to, conduct and capability concerns, grievances, attendance management and appeal processes).
  • Responsible for management, workforce planning and work allocation of administrative staff at cross-site localities ensuring that the service has the appropriate staff to meet its needs.
  • Manage the recruitment process for the identified area(s) of responsibility.

Patient Care Delivery
  • In collaboration with clinical leaders, ensure there are robust systems in place for receiving and acting on patient experience and feedback, contributing to the resolution of Divisional wide or highly complex complaints or issues as required.
  • Support the investigation of complaints/incidents/ and near misses, ensuring that issues arising from the investigation are suitably addressed and also used as an opportunity to improve and learn within services.
  • Plan and organise outpatient, diagnostic and elective capacity to deliver the commissioned activity, adjust plans where necessary.
  • Use in-depth knowledge of the referral to treatment time (RTT) pathway to ensure that patients receive optimum care.
  • During times of bed escalation lead on the escalation process for the Directorate.
  • Actively engage in discussions about future service provision issues such that patients receive the right treatment at the right time in the right place and within budgetary constraints.
  • To participate in the senior management on-call rota.

Learning and Development
  • Attend mandatory training updates as required.
  • Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process.
  • Achieve and demonstrate agreed standards of personal and professional development within agreed timescales.
  • Identify own learning needs and jointly plan training requirements with your line manager.
  • Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service.

Person Specification



  • Educated to masters level or equivalent level of knowledge and experience.
  • Experience of continued learning and professional development to postgraduate diploma or equivalent level.
  • Experience of working within a complex, varied and unpredictable environment.


  • Project management qualification



  • Demonstrable previous success in leading and delivering service change and performance initiatives.
  • Evidence of preparing and presenting reports up to Board level.
  • Evidence of the ability to source, interpret and report on highly complex data.
  • Evidence of managing operational arrangements to a high degree of accuracy, timeliness and effectiveness.
  • Ability to work as part of a team and/or independently across departmental, organisational and professional boundaries.
  • Excellent communication and interpersonal skills to deal with staff at all levels throughout the Trust and with external organisations on behalf of the Division.
  • Ability to communicate effectively at all levels and overcome barriers to understanding and resistance to change.
  • Any attachments will be accessible after you click to apply.


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