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IT Training Officer

The Newcastle upon Tyne Hospitals NHS Foundation Trust
317 Regent Point
£28,407 to £34,581 a year per annum
Closing date
1 Jun 2023

View more

Other Health Profession
Band 5
Contract Type
Full Time
Job summary

Do you enjoy helping to develop and improve people's skills and knowledge within IT?

Do you have a passion for working with a diverse and unique workforce?

Are you enthusiastic in imparting your knowledge using wide variety of technologies?

If so, an opportunity has arisen for four IT Trainers to join our successful and established IT Training team based within the IM&T Directorate.

As an IT Trainer you will deliver training for new and existing IT systems using multiple methods of delivery from large lecture theatres to individual sessions to virtual delivery.

Alongside delivering training you will support end users remotely or in their place of work which can include offices, wards, theatres, clinics to name but a few.
  • Interview date: 13 June 2023
  • 37 Hours 30 Minutes/Week.
  • You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Main duties of the job

Key Responsibilities:
  • Deliver training sessions on clinical and non-clinical systems, this may be via a traditional classroom/lecture theatre setting or via remote/virtual sessions
  • Develop new training courses in conjunction with the project teams as new systems are introduced or current systems are upgraded
  • Provide support to staff either in person or remotely
  • Develop training and support materials using a variety of different media including videos, handouts, e-learning materials

We are looking for a highly driven candidate with excellent communication and interpersonal skills with a high level of classroom delivery experience..

About us

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of �1 billion.

Rated 'Outstanding' by theCQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients 'contacts' each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Job description

Job responsibilities

To support the Project Management Office Manager in designing, delivering and evaluating IT training in formal and informal environments, to both individuals and large groups of staff including virtual delivery.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Person Specification



  • Understanding of NHS including recent reforms



  • Advanced IT skill sets, e.g. Microsoft Office Specialist or working towards
  • Able to converse fluently, logically and confidently with a wide range of levels of staff
  • Excellent interpersonal skills
  • Effective organisation and communication skills, combined with ability to work to deadlines under pressure
  • Analytical skills including the ability to handle numerical data and statistics
  • Negotiating and problem-solving skills



  • Successful track record in contributing to the delivery of complex programmes of training and technology-based change leading to realisation of benefits, ideally in an NHS environment.


  • Project Management experience
  • Experience of Cerner Millennium applications (PM office, Scheduling Appointment Book, HIM Tracking, FirstNet) or Specialist Cerner applications qualification)
  • Experience of TPP SystmOne



  • Educated to degree level or equivalent with formal teaching qualification, e.g., C&G 730, CIPD Cert in Teaching Practice
  • English Language GCSE grade 4 or above


  • Advanced teaching qualification, e.g. Certificate of Education
  • IT Training qualification, e.g. TAP

Any attachments will be accessible after you click to apply.


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