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e-Roster Facilitator

Shropshire Community Health NHS Trust
£27,055 to £32,934 a year
Closing date
6 Jun 2023

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Other Health Profession
Band 5
Contract Type
Full Time
This is an exciting time to join the People Directorate at Shropshire Community Health NHS Trust. We are implementing a new E-rostering system and building our rostering team to support this exciting development in our resourcing systems. You will be part of our Resourcing Service in this new team joining our other teams in the service: recruitment and temporary staffing.

We are looking to recruit a E-roster Facilitator to assist in the implementation of the rostering system and support the day-to-day usage of the e-Rostering supporting users with advice and guidance on using the system and effective rostering principles.
  • 37.5 Hours per week

Main duties of the job

You will be responsible for delivering training on the E-rostering system and other linked systems, Safecare, reporting and analysis, and data cleansing and validation

You will have experience of supporting systems in a demanding environment, NHS Electronic Staff Records (ESR) and experience of using an electronic roster system

You will have experience of providing training in groups and/or on a one-to-one basis, delivering presentations and producing User Guides.

We will provide you with training on the E-rostering to support your current knowledge, the post can be flexible with work hours and can offer a mix of both onsite and remote working.

About us

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.

Job description

Job responsibilities

To act as a resource and trouble shooter for all aspects of the e-roster

Provide software helpdesk support and guidance as required by telephone, email or in person.

Assist the e-roster manager in the day-to-day responsibility for the implementation, organisation and management of e-roster.

To provide support in the implementation of e-roster to team leads/managers

To act as the first point of escalation for technical queries and system configuration from the e-roster Administrator

To work with departments to map out ongoing training requirements and implementation rollout, adjusting plans where required

Person Specification



  • Educated to degree level or equivalent qualification or experience
  • Evidence of continuing personal development



  • Extensive experience supporting systems in a demanding environment
  • Previous experience of using an electronic rostering system to administer and manage rosters
  • Experience of NHS Electronic Staff Record (ESR)
  • Experience of providing a technical support service to end users
  • Experience of providing training in groups and/or on a one to one basis

Knowledge and skills


  • Detailed technical knowledge of an electronic e-rostering system functionality i.e. Allocate
  • Proficient user of IT software packages, including Microsoft Excel, Word and Powerpoint
  • Knowledge and understanding of the off-duty process and rostering issues
  • Awareness of HR and payroll processes and systems
  • Understanding of working regulations and guidelines including European Working Time Directive (EWTD), NHS Agenda for Change Terms and Conditions, Doctors in Training, Consultants etc.

Employer details

Employer name

Shropshire Community Health NHS Trust


Ptarmigan House (Top Floor)

Shrewsbury Business Park




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