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General Manager

Sussex Community NHS Foundation Trust
Crawley or Worthing
£58,972 to £68,525 a year per annum
Closing date
1 Jun 2023

View more

Other Health Profession
Band 8B
Job summary

Are you an experienced operational manager, passionate about delivering high quality and efficient adult community services? Do you want to work as part of an ambitious team focused on excellent patient care?

We have an exciting opportunity for a General Manager to join us in leading the delivery and continuous development of our West Sussex Adults Services.

Main duties of the job

The General Manager is a key member of the area management team, reporting to the Deputy Area Director, with overall responsibility for the delivery of effective, facilitative business and operational leadership across a portfolio of services.

Our General Managers work closely with our corporate and operational colleagues as well as partner and associated agencies and hold the responsibility for the delivery of finance, performance and quality of the services within their portfolios.

Your role will be to proactively identify exceptions and develop remedial plans with service leaders, clinicians and partners. You will also be involved in developing business cases, report writing and data analysis.

The General Manager has a visible leadership role across their services and you would need to adopt a curious, open and compassionate leadership style to enable staff to deliver the right care with the right skills. You will be working across multiple sites and able to drive with access to a car for business purposes.

About us

Why work for us?
  • Positive 2021 NHS Staff Survey results with compassionate culture and leadership, and support for staff wellbeing, scoring highly
  • Rated 'Good' with 'Outstanding' features by the Care Quality Commission (CQC)
  • Located in stunning Sussex, with easy access to the South Downs and the coast
  • A great variety of working environments, in the community, in patients' homes and in our community hospitals
  • Excellent training and development opportunities
  • Real Living Wage Employer, with great rates of pay
  • Supportive flexible working patterns such as part time, flexi time, annualised hours etc.
  • Supportive team environments
  • Cost-effective and convenient workplace nurseries in Crawley, Hove and Brighton
  • Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
  • Accredited Level 3 Disability Confident Leader, committed to creating inclusive workplaces
  • Access to a wide range of benefits and discounts for NHS staff

Job description

Job responsibilities

The General Manager has overall responsibility for the delivery of effective, facilitative business and operational leadership across a defined set of services.

This role is responsible for the delivery of all performance metrics and KPI (Quality, Operational and Financial) targets within their portfolio. Working collaboratively with the Clinical Services Managers, the General Manager is responsible for the delivery of safe, effective and high quality services. The General Manager will proactively identify existing or potential exceptions and develop supportive and effective plans to protect the safe delivery of care while maintaining support and oversight of the wellbeing of the workforce.

Please job description and person spec attached for more details.

Person Specification

Qualifications and/or Professi


  • Master's Degree in Management or equivalent level of knowledge acquired through experience.
  • Bachelor's degree in a health, social care or related area of study or relevant experience.
  • Evidence of continuous professional development.



  • Substantial experience in a leadership role including contributing to operational management of services.
  • Experience of monitoring, analysing and assessing clinical operational performance across multiple services
  • Experience of managing performance across multiple services, including the drafting, implementation and monitoring of remedial action plans.
  • Experience of managing budgets across multiple services and working in liaison with management accountants to establish underlying causes of budget variation.
  • Experience in drafting service level business plans, local standard operating procedures and policies
  • Significant experience of staff management, including recruitment and retention of staff, performance management, and managing sickness and absence
  • Experience of managing staff including appraisal and personal development planning
  • Experience of managing multi-disciplinary teams
  • Experience of business and operational planning across multiple teams

Skills and Knowledge


  • Knowledge of NHS Human Resource Policies and Procedures.
  • Knowledge of clinical and operational governance and its application to the services.
  • Knowledge of multidisciplinary team working and an understanding of differing professional roles boundaries
  • Advanced knowledge of clinical operational processes, including budget management, target setting, and action planning and performance management
  • Knowledge NHS targets and regulatory requirements
  • Knowledge of NHS data definitions and NHS Constitution rights
  • Ability to engage stakeholders through discussion, presentation and direct liaison
  • Skilled in writing clear and coherent operational business cases and reports
  • Skilled in drafting clear service plans
  • Word-processing and keyboard skills and ability to use Microsoft Office packages including Word, PowerPoint and Excel
  • Excellent time management, prioritisation and organisational skills and ability to manage and deliver to agreed deadlines



  • Access to a vehicle to travel between sites

Any attachments will be accessible after you click to apply.


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