Band 8a Service Manager WMRC & Outpatients

Birmingham Community Healthcare NHS Foundation Trust
£50,952 to £57,349 a year per annum (pro rata)
Closing date
4 Jun 2023

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Other Health Profession
Band 8A
Contract Type
Full Time
The following exciting opportunities are as a direct result of a large-scale 'Strengthening Operational Structures' transformation programme recently undertaken. The Programme has resulted in the development of a leadership framework that will facilitate improvements in clinical service delivery for patients within our community and support our objectives.

Exciting opportunities have become available for two highly motivated, innovative and experienced Service Managers to join existing operational leads within the West Midlands Rehabilitation Centre and Outpatients Groups.

We are looking for individuals who want to be part of the development of two new management teams, focussed on delivering safe, high-quality care in the community to children, young people, and adults across two whole groups of services, which includes a range of specialist neurological rehabilitation outpatient services, Podiatry, Nutrition and Dietetics, Birmingham Wheelchair Service and a regional Orthotics and Prosthetics Service .

Along with the Service Clinical Managers, Group Managers and Group Clinical Managers, we are striving to deliver high quality, effective clinical services, with practice that reflects the core values of our organisation - caring, open, respectful, responsible, and inclusive.

Travel across sites within Birmingham and the region will be required.

Main duties of the job

The post holders will be responsible for the operational management and service improvement of services listed in Appendix 1 adjoined to this job description.

The roles involve working in partnership with the Service Clinical Managers to ensure the effective provision of high quality, safe services listed within Appendix 1, against agreed outcome measures, service level agreements, activity and financial targets.

The Service Managers will, along with the Service Clinical Managers, lead on the development of relevant services and see that they contribute to the performance of the Division overall.

The Service Managers will work closely with the Divisional leadership team to provide caring, inclusive and compassionate leadership and support the Division and Trust in being a Great Place to Work.

The post holders will oversee the allocation of resource across the respective services in collaboration with the Service Clinical Managers. This will include rota management, demand and capacity modelling, clinic/slot utilisation, management of DNA and cancellation rates as well as overseeing recruitment and retention of workforce across the respective services. In addition, the post holders will act as a point of escalation for staff within the service to ensure smooth delivery of service(s) as well as addressing any non-clinical issues impacting on service deliverability (eg Estates/IT).

About us

Be Part of Our Team...

BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.

Job description

Job responsibilities

  • To provide operational leadership for the services with the Service Clinical Managers to ensure the effective provision of high quality, safe clinical services for patients against agreed outcome measures, service level agreements, activity and financial
  • To provide strong visible, inclusive and compassionate leadership across the services.
  • In partnership with Divisional colleagues, to constantly review and improve the service(s), taking into account local and national guidelines and guidance from professional leads
  • To ensure that effective strategies are in place for the services and that key elements of the service are joined up within Divisional business plans.
  • To ensure that the services manage their expenditure within the agreed delegated budget and contributes towards the financial management of the Division, ensuring any opportunities for increased efficiency are realised in liaison with the Service Clinical Managers.
  • To lead on the development of productivity and efficiency outcomes for the Service and the implementation of robust Cost Improvement Plans (CIP).
  • To lead on the demand and capacity profiling across the services within the Service, ensuring workforce plans reflect the demand profile and appropriate delivery of the required activity.
  • To ensure processes and systems are in place to monitor the performance and activity of Service(s) listed in Appendix 1.
  • In collaboration with the Service Clinical Managers, promote effective structures and processes and a culture of delivery and collective working and ensure robust communication systems exist for the dissemination of information to teams.
  • The post holder will support the Divisional on-call rota where requested.

Person Specification

Other job requiremens


  • Ability to be independently mobile to travel across the Trust area

Personal qualities


  • Ability to prioritise and meet tight deadlines
  • Proven leadership skills strong, inclusive leadership style



  • Knowledge of local health economy
  • Knowledge of current NHS Framework
  • Demonstrable knowledge of governance of financial targets/service delivery
  • Understanding of full range of improvement methodology techniques, including process mapping, capacity and demand modelling and sustainability processing



  • Significant relevant experience working at senior management level
  • Significant experience of managing budgets within financial constraints/targets
  • Significant experience of and exposure to performance setting and monitoring
  • Significant experience of utilising PC tools to manipulate, analyse and present information to be distributed to senior level colleagues



  • Degree level education or equivalent experience
  • Evidence of continuous professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

Birmingham Community Healthcare NHS FT


West Midlands Rehabilitation Centre/Various sites


B29 6HZ

Any attachments will be accessible after you click to apply.


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