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Care Coordinator

Oxleas NHS Foundation Trust
£38,762 to £45,765 a year p.a. inc.
Closing date
6 Jun 2023

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Other Health Profession
Band 6
Full Time
EIP Care coordinators are required to coordinate the full range of psychological, pharmacological, social and occupational interventions recommended in NICE guidelines. Care should be coordinated across all relevant agencies encompassing the whole psychosis care pathway. A person-centred, integrated approach to providing services is fundamental to delivering high-quality care to people with psychosis.

Main duties of the job

Care Coordinators working with people with psychosis should ensure they are competent in:
  • Engagement
  • Working with a biopsychosocial formulation
  • Assessment skills
  • Using explanatory models of illness
  • Explaining the causes of psychosis
  • Explaining treatment options
  • Negotiating skills
  • Skills for working with families of people with psychosis
  • Conflict management and conflict resolution.

Promotion of self-management should include:
  • Information and advice about psychosis
  • Effective use of medication
  • Identifying and managing symptoms
  • Accessing mental health and other support services
  • Coping with stress and other problems
  • What to do in a crisis
  • Building a social support network
  • Preventing relapse and setting personal recovery goals.#

EIP Care Coordinators should be skilled in working with recovery-based approaches to care planning. They should be able to work flexibly and creatively with people in order to achieve their individual goals, supporting them across a range of health and social care needs, including housing, benefits and debt advice.

Care coordinators will also deliver family intervention when trained and supervised in delivery .

Care Coordinators working with people with psychosis from diverse ethnic and cultural backgrounds should ensure they are competent in addressing cultural and ethnic differences in beliefs regarding biological, social and family influences on the causes of unusual mental states, treatment expectations and adherence.

About us

Oxleas - About Us

Oxleas offers a wide range of NHS healthcare services to people living in South East London and Kent and to people in prison. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,000 members of staff work in many different settings including hospitals, clinics, prisons, children's centres, schools and people's homes.

We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.

Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
  • We're Kind
  • We're Fair
  • We Listen
  • We Care

Job description

Job responsibilities

Managing Caseload

Significant knowledge, awareness and understanding of Mental HealthLaw, including legislation of particular relevance to the communitysector including the Community Care Act (2015) treatment legislation,the Care Programme Approach (2008), the Mental Capacity Act (2005)and Community Treatment Orders (CTO). To be personally responsible and professionally accountable for acaseload as part of the community team and lead and manage thework of others as required. Co-ordinating care, communicating with other professionals involved inthe care and ensuring regular CPA reviews are held as required. Thiswill include communication with other teams for example in-patientservices through attendance at ward meetings and with interfaceservices e.g. Addictions service and CAMHS services whereappropriate. Independently carrying out assessment, care planning and carecoordination with excellent interpersonal skills, ability to listen to othersviews, respect and value individuals from a diverse range ofbackgrounds. Leading meetings with community team members on a regular basis todiscuss report and evaluate client care. Ensuring a flexible approach in care provision with focus on choice andsocial inclusion opportunities. Recognising and addressing concerns about the physical health needsof service users with long term conditions (e.g. diabetes, asthma etc.) escalating these concerns as necessary to senior members of the multi-disciplinary team.


Ensuring that electronic patients records are complete. Writing reportsand letters in a community setting. Engaging in practice reflection through clinical supervision andreflective practice groups, and contributing to the delivery of clinicalsupervision to junior staff. Demonstrate leadership skills within the clinical context of thecommunity, showing particular awareness of the challenges facing staffworking in a community setting and supporting junior staff asappropriate.


Promoting Recovery

Encouraging and empowering service users to have an optimum level of responsibility for their individual programme of care and with theirconsent, where appropriate, seeking the cooperation of friends, relatives and carers following recovery principles and approaches. Supporting service users to adopt recovery strategies that promotetheir wellbeing, healthy lifestyle, independence and self-care.

Risk Assessment and Risk Management

Reporting any incident or Serious Untoward Incidents that may takeplace in a community setting and provide reports and accurate recordsrelating to the incident. Working safely to ensure safe custody of medicines, sharps, andclinical equipment in a community setting and reporting of all incidentsfollowing Trust Policy. Recognising and responding appropriately to self-harm and suicideprevention with particular regard to the risks in community settings, inline with Trust policies and training guidelines. Understanding and working within the boundaries of the Lone WorkingPolicy and awareness of Personal Safety in a community setting,including clear and updated communication with colleagues. Responding to urgent situations, emergencies or crises using protocolsspecific to the local community setting.

Safeguarding and Duty of Candour Understanding and implementing safeguarding procedures in acommunity setting recognise, report and investigate safeguardingissues and raise safeguarding alerts if you suspect that a service userand/or carer has been exposed to harm or abuse. Understanding and implementing of Duty of Candour with regard to theparticular issues in a community setting.

Infection control Understanding and implementing infection control measures in acommunity setting.


Demonstrating an awareness and understanding of relevant and up-to date. Mental Health Law of particular relevance in community settings ensuring adherence to legislation at all times. Having knowledge of the legal requirements of the Mental Health Act,Care Act, Mental Capacity Act, Programme Approach, Deprivation ofLiberty, Safeguarding Vulnerable Adults and Community TreatmentOrders.

Understanding of the admission and discharge procedure Completing referral forms as necessary. Networking/liaising across the teams such as Transition of clients from CAMHS into Working Age Adult team or from WAA to Older adult.

Medication Management Administering and monitoring the side effects of medication accordingto NMC professional standards. Having significant knowledge of medication used in a communitysetting and side effects. Giving medication including IMI to the right patient, right medication,right dose, right route, and right time and giving the right education topatients. Ordering and appropriate storage of medication in a community setting.

ResearchThe post-holder will be required to participate in annual EIP audit (NCAP) of their caseload and engage in any other EIP team clinical audits as required. The post-holder will also be encouraged to engage in Quality and Service Improvement projects.


Preparing and providing reports on information and statistics asrequired relating to case load, regularity of visits and details of contactwith clients and families. Communicating/liaising effectively with relevant agencies to ensure thatan integrated programme of care is provided throughout. Advising families on prevention of illness and accidents in a communitysetting within own level of competency. Liaising with other Health Care Professionals, Statutory and /orvoluntary Agencies to address the needs of service user. Working closely with relevant professionals identifying health needs ofthe practice population and support the development of services inresponse to those needs. Leading and participating in team, locality and Trust initiatives asrequired and promote the strategic aims and objectives of the service,Nursing strategy and other relevant quality improvement initiatives inthe community. Leading and actively contributing to clinical or governance reviews ofthe teams activity and the monitoring of performance in line with trustdirectives and audit programmes in the community. Documenting according to Trust policy, write in plain language,avoiding jargon and use of acronyms.

On Call/Unsocial Hours

The Greenwich Early Intervention Team operates within office hours (9.00am-5.00pm Monday to Friday).


Person Specification

Registered Mental Health Professional


  • Professional Registration
  • 2 years post-registration experience


  • Experience of working in the NHS or similar large organisation
  • Experience of working with psychosis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Oxleas NHS Foundation Trust


Ferryview Health Centre

25-27 John Wilson Street


SE18 6PZ

Any attachments will be accessible after you click to apply.


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