This job has expired

Digital Service Development Engagement Manager

Midlands Partnership NHS Foundation Trust
£35,392 to £42,618 a year per annum
Closing date
29 May 2023

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Other Health Profession
Band 6
Contract Type
Full Time
Job summary

At MPFT we pride ourselves on staff wellbeing and development and can offer you:
  • Our SOOTHE resources - supporting staff across the trust with their physical, mental and financial health. In addition to the support offered from our occupational health provider Team Prevent.
  • Counselling support and lifestyle information with advice on a variety of personal matters
  • \In our Gift providing a platform for your voice to be heard to inform change
  • The opportunity to purchase additional annual leave
  • Opportunities for flexible working ( depending on the role )
  • Career development opportunities and coaching plus access to in house training programs
  • Innovative research training program entitled STARS (Supporting the advancement of Research Skills)
  • Child Care Vouchers Scheme
  • Recognition and engagement through our staff LOVE awards, LOVE long service awards and Staff Engagement Surveys
  • NHS discounts available via the Blue Card and Red Guava schemes

Main duties of the job

  • Responsible for the creation & submission of all national funded submissions for MPFT Digital.
  • Responsible for creation & submission of all local & national award submissions for MPFT Digital.
  • Oversee & provide updates for long term project closure benefits which have transitioned into BAU across MPFT Digital.
  • To manage customer service excellence. Ensuring service signposting and transfers and timely escalation triage and responses are being undertaken. Ensure all customer requests are responded to in a timely fashion, customers are kept up to date with progress and problems and requests are monitored through to completion.
  • Ensuring MPFT Digital projects are successfully transitioned into business as usual from the internal projects team and third-party suppliers with assurance of suitable supplier support, training, and communications in place.
  • To manage the development of new supplier agreements, for example, contracts, compliance, monthly service review meetings, performance and adoption/utilisation reports and meeting minutes.
  • Oversee alignment of MPFT Digital to other key strategic areas at national, local or Trust level.
  • The post holder will be responsible for supporting the expansion and development of essential Digital Health innovation that improve patient care, by driving forward our exciting and aspirational approach to bid and tender development

About us

By joining Team MPUFT, you will be helping your communities and in return for this, we will support you by;
  • Supporting your career development and progression
  • Excellent NHS Pension scheme
  • Generous maternity, paternity and adoption leave
  • Options for flexible working
  • Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
  • Extensive Health and Wellbeing support and resources
  • If you work in our community teams, we pay for your time travelling between patients
  • Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
  • Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rate s
  • Salary sacrifice bikes up to �2k
  • Free car parking at all trust sites
  • Free flu vaccinations every year
  • Citizens Advice support linked with a Hardship Fund for one off additional support up to �250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Job description

Job responsibilities

  • Deputise for the Head of MPFT Digital Service Development and Operations where appropriate for tasks, annual leave cover and Trust meetings.
  • Provide cover for responsibilities of MPFT Senior Digital Service Development Supplier Success Manager and Operations Manager when required.
  • Oversee, arrange, and attend supplier review meetings, focussing on obtaining data, action tracking and sharing back required reports, roadmaps, benefits realisation, adoption statistics, contract renewal status with the team as well as other MPFT colleagues, such as, Procurement, senior users, and system stakeholders.
  • Contribute & ensure the Customer Relationship Manager (CRM) is updated with required documentation.
  • Update reports for meetings, such as the MPFT Board of Directors and Directors Delivery Forum (DDF) with engagement and engagement related work force data, this includes good news stories, bid updates, award submission progress, and long-term project closure benefits.
  • Support successful transition of projects into business as usual (BAU) for training, communications, wiki documentation and ongoing support.
  • Manage customer service excellence, signposting, triaging, internal escalations and the first point of contact of MPFT Digital.
  • To oversee benefit realisation across digital services and to report on progress through various channels to senior stakeholders.
  • Oversees and identifies cost appropriate training opportunities throughout MPFT Digital services & notifies senior management of compliance gaps for all digital services
  • Lead on ensuring MPFT Digital maintain an active online presence, including social media, and provide appropriate updates to stakeholders around Digital.

  • Person Specification



    • Post Graduate Degree in relevant subject or equivalent experience
    • Evidence of continuous professional development and acquisition of new skills and knowledge
    • Prince 2 Foundation & Practitioner


    • ITIL V3 / V4 Expert



    • Experience of working with external suppliers
    • Experience of taking ownership of areas of work and engaging with other team members to ensure work is completed on time
    • Experience of leading, preparing and delivering tenders
    • Experience of effectively line managing other staff
    • Experience of authoring public sector 5 case model business cases including Strategic Outline Case, Outline Business Case and Full Business Case
    • In-depth knowledge of service/contract management tools and systems.


    • Previous experience & knowledge of General Data Protection Regulation within the public sector
    • Experience understanding and reviewing Key Performance Indicators (KPIs) and Service Level Agreement (SLA) reports
    • Experience of managing project or change control environments
    • Experience of budget management of both capital and revenue budgets



    • Strong commercial awareness and ability to understand and analyse commercial implications of bids, contracts, and other documents
    • Excellent organisational and time management skills with the ability to prioritise own workload and of others efficiently
    • Ability to develop and deliver formal, complex presentations to large groups regularly
    • Experience of developing a social media strategy to improve awareness with stakeholders


    • Knowledge of risk and risk mitigating procedures
    • Good understanding of ICT security issues relevant to health and social care
    • Excellent Excel skills to profile and identify trends within complex data.

    Any attachments will be accessible after you click to apply.


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