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Service Manager

University College London Hospitals NHS Foundation Trust
£42,471 to £50,364 a year Per annum inclusive of HCAS
Closing date
1 Jun 2023

View more

Other Health Profession
Band 6
Contract Type
Full Time
Job summary

We have an exciting opportunity for a Service Manager (SM) within the Medical Specialties Division at University College London Hospital.

We are looking for a dynamic, enthusiastic and organised individual to help manage three busy outpatient departments at University College London Hospital.

The post holder will be responsible for maintaining a high level service at the Outpatient Department UCH, Mortimer Market and the Hatter Institute.

Main duties of the job

This is a fantastic development opportunity for staff looking to gain senior management experience. You must be a quick learner, be able to demonstrate relevant experience and must be strongly orientated towards service improvement.

You will be able to demonstrate a track record of team building and possess excellent interpersonal skills. The post holder will need to be confident and calm under pressure and will be able to prioritise a busy workload and work effectively with other members of the Clinical and Divisional management team.

You will deputise for the General Manager and Outpatient Sister and will support them in a range of divisional projects and initiatives.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:
  • University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
  • National Hospital for Neurology and Neurosurgery
  • Royal National Throat,Nose and Ear Hospital
  • Eastman Dental Hospital
  • Royal London Hospital for Integrated Medicine
  • University College Hospital Macmillan Cancer Centre
  • The Hospital for Tropical Diseases
  • University College Hospitals at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

Job description

Job responsibilities

For more information regarding the main responsibilities of the role, please refer to the attached Job Description.

Person Specification

Knowledge & Qualifications


  • Degree and/or an appropriate professional qualification or equivalent experience.



  • Previous managerial experience in a large and complex organisation preferably within the NHS
  • Proven experience in service improvement and development
  • A proven record of success in managing change while also developing and maintaining high standards of quality

3. Skills & Abilities


  • Excellent communication skills, including the ability to liaise and negotiate effectively at directorate management team level.
  • Proven track record of working under pressure to strict deadlines
  • Ability to prioritise effectively
  • The ability to both work co-operatively with both clinical and non-clinical staff including other management teams of the Trust and to develop effective working relationships within the directorate
  • Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
  • Quality focussed with an innovative approach and the ability to solve complex problems
  • A strong understanding of multi-disciplinary issues and commitment to multi-disciplinary working
  • Excellent IT skills
  • Evidence of political awareness and sensitivity to the high profile of the Trust


  • An understanding and experience of staff and organisational development

Personal Qualities


  • A facilitative and inclusive approach to management.

Other requirements


  • Demonstrate a commitment to self-development with ability to demonstrate knowledge of current thinking and policy affecting health and public sector.
  • A commitment to promoting equality and diversity in the workplace and in service delivery and development

Any attachments will be accessible after you click to apply.


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