Specialist Palliative Care Coordinator

Central & North West London NHS Foundation Trust
£32,466 to £39,521 a year pa inc
Closing date
4 Jun 2023

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Other Health Profession
Band 5
Contract Type
Full Time
An exciting opportunity has arisen for a forward thinking, enthusiastic, highly motivated and experienced administrator to join the Palliative Care Service community team, based at St Pancras. This post will work closely with the senior leadership of the service to optimise service delivery and ensure efficient patient flow. The post holder will also provide leadership support to the administrative team in the delivery of core administrative processes.

The Palliative Care Service provides specialist care in community and hospital settings for patients with an advanced or progressive illness which may be incurable. The care we deliver can be provided alongside other active medical and therapeutic treatments, in order to improve quality of life. For those towards the end of life we hope that patients can die in comfort, with dignity and in the surroundings of their choice. Our specialists include nurses, doctors, occupational therapists, physiotherapists, social workers, clinical psychologists and assistant practitioners.

As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Main duties of the job

Key responsibilities of the role include: overseeing the patient pathway from referral to discharge and providing high quality support to the team supporting the triage function of the service in managing patient flow providing leadership and support to the administrative team in the delivery of core administrative tasks, including acting as a point of escalation and supporting the senior service leadership with the management and optimisation of the service, including supporting oversight of service delivery and service improvement projects.

This post requires significant prior experience in an administrative role in a healthcare setting, as well as experience of coordinating patient flow. The ability to effectively multitask and manage workload independently is essential. The role will involve liaison at multiple levels within the organisation and with external stakeholders, so advanced communication skills are also essential. We are looking for an enthusiastic person who enjoys a challenging variety of tasks, enjoys working as part of a team, and has a passion for patient wellbeing.

Please note this vacancy could close early if sufficient applications are received. We advise you complete your application once you start

About us

CNWL (Central and North West London NHS Foundation Trust) has almost 7,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

We are recognised locally, nationally and internationally for providing high quality, innovative healthcare.

Working for CNWL provides you with many development and training opportunities to further your career. We also have a generous annual leave allowance and a generous NHS pension. We offer a relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff.

Job description

Job responsibilities

For a further detailed description of the role responsibilities please see the attached job description and person specification.

For further details / informal visits contact:

Nick Bell (Service Manager) at nick.bell@nhs.net or07808 204 233

Person Specification



  • oEducated to A-level, or NVQ Level 4 in Business Administration/Customer Care/ HNC in Business or acquired relevant equivalent experience


  • oComputer Literacy Course e.g. ECDL

Knowledge and Skills


  • Advanced Communication Skills
  • Ability to use own judgment to resolve problems and queries competently, including those of a sensitive and confidential nature
  • Ability to plan, prioritise and delegate workload across a team
  • Ability to facilitate change across a team
  • Excellent IT skills, including written and presentation skills


  • Knowledge of community resources to support patient care
  • Knowledge of Local Authority and Health roles and integrated care models



  • Significant experience in an administrative role in a healthcare setting
  • Experience of using IT systems (including Microsoft packages) and electronic patient record systems
  • Experience of working and coordinating patient flow in a multi-disciplinary team
  • Demonstrable prior customer care experience utilising advanced communication skills


  • Experience of using performance data systems (ie. Tableau, PowerBI)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

Central and North West London NHS Foundation Trust


South Wing, St Pancras Hospital

4 St Pancras Way



Any attachments will be accessible after you click to apply.


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