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Employee Services Team Leader

The Royal Wolverhampton NHS Trust
£28,407 to £34,581 a year pro rata per annum
Closing date
7 Jun 2023

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Other Health Profession
Band 5
Contract Type
Full Time
An exciting opportunity has arisen for an enthusiastic and motivated payroll team leader to join the Employee Services team on a permanent basis to support our payroll shared services for NHS clients, processing circa. 28,500 employees.

As an Employee Services Team Leader you will provide leadership to the Employee Services Team in accordance with the stated corporate strategy, Standing Financial Instructions and Business Objectives of the Trust and Shared Service clients. Ensuring a high quality, comprehensive, effective and efficient payroll services that ensures the timely payment of all employee remuneration, expenses and allowances in accordance with statutory requirements, Agenda for Change, and any other legislative requirements where necessary.

Experience of Oracle or ESR is highly desirable. You should be able to use Word, Excel and Outlook confidently. Knowledge of EASY would be helpful but not essential.

Main duties of the job

The post holder will provide management to the Employee Services Team ensuring a high quality, comprehensive, effective and efficient payroll services that ensures the timely payment of all employee remuneration, expenses and allowances in accordance with statutory requirements, Department of Health and Social Care, Agenda for Change and trust policies, and any other legislative requirements where necessary.

To provide a cost effective, efficient and responsive payroll service focused on achieving a high level of customer satisfaction, through a competent committed team.

To interpret complex national pay related guidance and provide payroll and pension advice to the Trust directors, managers and employees as required.

To ensure all employees are paid in line with both local and national policy and within the strict payroll processing deadlines that exist.

To ensure that the Employee Services team deal with queries arising daily from members of staff promptly and professionally.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as Good by CQC. We have achievednumerous awards The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Job description

Job responsibilities

The Employee Services Team Leader has overall day to day management responsibility for staff within the Employee Services Department to provide a comprehensive customer focused payroll service to the Royal Wolverhampton NHS Trust and Shared Services Clients. The Employee Services Team Leader is responsible for various members of Employee Services team including Pension Officers, Senior Employee Services Advisors, Employee Services Advisors, Expenses Officer, Expenses Assistants, Payroll Assistants through to Employee Services Assistants,

To be responsible for accurately calculating and administering a designated payroll portfolio including all variations to pay and details affecting pay for staff concerned, upto and including BACs payment runs.

To be responsible for the line management of the team, including appraisals, personal development, sickness absence policy and disciplinary issues, ensuring Trust HR policies are adhered to.

To effectively manage and plan own and departments workload to ensure the provision of a comprehensive payroll service which complies with all relevant regulations and statutory requirements whilst embracing departmental, Trust and Shared Service Clients objectives.

To review payroll processes and ensure they are effective and efficient and make improvements where required including following ESR Best Practice guidelines Introduce and manage improvements to systems and services including the implementation of electronic systems.

To liaise with all levels of staff within the Trust, Shared Service Clients and any external organisations providing expert guidance and support on payroll legislation, expenses legislation, NHS Pension and the Trusts alternative Pension scheme provider (NEST). To resolve highly complex payroll, tax and pension queries promptly and effectively, making decisions, and to action appropriately authorised and documented adjustments.

To maintain and management a good pensions service to employees. This includes scheme joiners/leavers the accurate maintenance of pension records using electronic transfer (via the NHS pensions agency online system) estimates of benefits in relation to normal age retirement voluntary early retirement family benefits and the purchase of extra benefits. The post holder will be required to pick up any of the more complex cases from within the team where a more detailed knowledge of the pension scheme is required.

To communicate important and complex changes in legislation, processes or elements affecting pay to all trust staff using a variety of methods including presentations, emails, face-to-face conversations, payroll messages, training guides and information packs. To ensure a record is taken at every contract management meeting, actions and changes are then implemented by the team if applicable.

To ensure that all the Trusts procedures and SFIs are strictly adhered to when dealing with all payroll and pension scheme matters by providing expert advice to other staff.

To ensure that the rules on statutory payments for sick, maternity, adoption, shared parental, paternity leave along with occupational payments for sick, maternity, adoption, shared parental, paternity leave are adhered to for the Trust and Shared Service Clients.

To manage the payroll element of the auto enrolment process.

To provide accurate and timely information relating to redundancy and voluntary redundancy including the costing of estimates to management and the HR team. The post holder will be required to pick up any of the more complex cases from within the team.

To process statutory and non-statutory returns in accordance with appropriate timescales.

To ensure that all relevant monthly and annual reconciliations are carried out accurately and on time and necessary records and documents are submitted and maintained in line with NHS and Statutory Regulations on the keeping of records. Including but not limited to the administration of P60s and P11Ds. To ensure the appropriate deductions for HMRC and NHS Pensions are correctly administered. To manage the control and reconciliation of any other payroll deductions, including the production of reports and payover documentation.

To develop and maintain excellent working relations between the Trust and Shared Service clients.

To actively monitor overpayment causes and to identify and rectify gaps in trust processes in order to reduce the number of overpayments.

To maintain discretion and confidentiality when dealing with or privy to sensitive, personal or private information.

To ensure continuous professional development within the areas of payroll, expenses and pensions and remain up-to-date with all relevant payroll, AFC, Expenses and pensions legislation and reflect this in day to day work.

To ensure adequate training is provided to Employee Services staff within the Trust.

To delegate tasks within the department as appropriate.

To deputise for the Deputy Employee Services Manager where appropriate and required.

There may be a requirement to undertake other similar duties as part of this post, in order to provide a quality service. These will be consistent with the level of responsibility outlined above.

Person Specification



  • 5 GCSEs (or equivalent) at grades A-C, including English and Maths.
  • Payroll Technican qualified by experience


  • Fully qualified Payroll Technican e.g CIPP



  • Previous experience of working within an Employee Services/Payroll role.
  • Expert level of knowledge of NHS Terms and Conditions of Service
  • Expert knowledge of ESR


  • Previous experience of working within an NHS Employee Services/Payroll role.
  • Expert knowledge of Pensions on line

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

The Royal Wolverhampton NHS Trust


New Cross Hospital

Wolverhampton Road


WV10 0QP

Any attachments will be accessible after you click to apply.


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