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Temporary Staffing Senior Booking Officer/Supervisor

Mid and South Essex NHS Foundation Trust
£28,407 a year Per Annum (Pro Rata for Part Time)
Closing date
1 Jun 2023

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Other Health Profession
Band 5
Contract Type
Full Time
Job summary

We are looking for a motivated individual with excellent communication, interpersonal and organisational skills who is dedicated to working as part of the team.

You will lead and supervise the booking and administration teams in providing a Temporary Staffing service to all MSE Trust Managers, Staff Bank members. To act as first point of contact for Staff Bank members and candidates interested in becoming Staff Bank members.

You will provide general support service as required by Staff Bank members and work as part of the Staff Bank Team at a supervisory level. Be responsible for keeping accurate attendance records and is expected to contribute to workforce planning. The role will require the Senior Booking Officer to act as the key trainer to new starters within the team and act as a mentor.

You will also be involved in achieving divisional workforce and Temporary Staffing objectives and improving staff engagement and workforce key performance indicators in their assigned areas. The role requires working at a supervisory level to be engaged in the provision of a customer focused Temporary Staffing service and the development of improvement plans.

The post holder will be required to participate on the On-call Rota (further details will be supplied).PREVIOUS APPLICANTS NEED NOT APPLY

Main duties of the job

We are currently looking to recruit a Senior Booking Officer to support the Team based at Britannia Park. This is a supervisory role, working alongside other senior team members to manage the booking officers in the Temporary Staffing hub.

You will manage the team who deal with a high volume of phone calls, liaising with Ward staff, Department Managers and Stake Holders to discuss temporary staffing cover requirements. You will manage bookings of our large in-house banks, and also be required to support the management team with allocation of day to day duties for Booking Officers and act as a point of contact for team queries.

Ideally candidates will have a knowledge of NHS hospitals, have supervisor experience and have used booking data bases previously.

In addition to booking staff you will be required to assist with the recruitment function of bank staff on to the in-house bank, as well as HR functions including One to Ones and Appraisals, therefore experience in this area will be an advantage.

You will work for 37.5 hours per week. Primary Schedule: 0900 -1700 Monday to Friday (5 x 7.5 hour shifts) including bank holidays. In the event of service need demand, your shift may be changed to work within Temporary Staffing opening hours of 0630 - 2030 Monday to Sunday.

About us

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Job description

Job responsibilities

For full details about this varied and rewarding role, please see attached job description.

We look forward to your application.


Person Specification



  • Office based customer service experience


  • Previous NHS experience



  • 5 GCSE's or equivilant

Management experience


  • Recent management experience

Any attachments will be accessible after you click to apply.


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