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Band 7 Service Manager - Cancer Performance (Cross Site commitment)

Royal Free London NHS Foundation Trust
£51,488 to £57,802 a year per annum, inclusive of HCAS
Closing date
9 Jun 2023

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Other Health Profession
Band 7
Contract Type
Full Time
An opportunity has arisen for a full-time permanent band 7 Cancer Service Manager to join the Royal Free London cancer services department.

You will have a proven track record of service delivery and have significant NHS operational management experience in a dynamic, patient focused environment. All-round first-class communication skills are essential, as well as the ability to work under pressure, at times managing several conflicting priorities. Excellent staff management skills and experience of managing cancer pathways to achieve key performance targets is required. You will work in partnership with the multidisciplinary team members.

The successful candidate will be able to demonstrate a track record of performance driven service management experience in the NHS and will be looking for the opportunity to develop their skills.

Main duties of the job

  • To manage administrative and support teams within the service / directorate
  • Deliver appraisal and mandatory training requirements for all staff within these teams
  • Lead the directorate performance management systems ensuring that Trust and monitor standards are understood and adhered to and that performance reports are produced to enable divisional compliance
  • Support the governance arrangements within the directorate including audit,complaints, incidents, risk and health and safety.
  • To be responsible to the Assistant Operations Manager for financial performance relating to delegated budgets and operational performance of the service /directorate
  • Represent the Assistant Operations Manager as required

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A& E, deliver over 8,000 babies and carry out more than 1million tests. The receives the largest number of suspected cancer referrals in London and delivers over 8000 first cancer treatments a year.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link

Job description

Job responsibilities

  • Support the infrastructure which measures performance across the trust (including Cancer reports, waiting lists, discharge summary completion, outpatient new to follow up ratios, diagnostic treatment status, length of stay). Ensure data validation is completed to achieve required national and local Cancer targets and milestones.
  • Support the investigation of patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to the Assistant Operations Manager and others to avoid future
  • Assist the Assistant Operational Manager with the collation and review of RCAs for service improvement occurrences.
  • Communicate clearly and effectively with staff to ensure they are kept up to date with divisional business plans and operational requirements.
  • To manage administration and support staff employed within service / directorate and ensure their MAST and appraisal compliance is at acceptable levels.
  • Manage timely and effective recruitment and retention of staff in conjunction with the Human Resources department.
  • Work with clinical colleagues and the site management team to facilitate effective bed management
  • Support the promotion of World Class care culture and work in a way that is patient-centred, involves service users, responds positively to feedback from user groups and promotes teamwork across services.
  • To manage delegated budgets effectively and within the resource constraints agreed during budget setting.
  • Act as Service User representative for Somerset Cancer Registry system, managing upgrades and system issues.
  • Assist with MDT team escalations for static pathways and bottlenecks and pick up thematic issues with the respective services to support effective patient pathway management.
  • Assist with IT and Videoconferencing issues at MDT meetings, working with IT/VC providers on testing and solutions.

Person Specification



  • Minimum of 1st degree or equivalent
  • Evidence of continuing personal development


  • Management qualification

Royal Free World Class Values


  • Demonstrable ability to meet the Trust Values



  • Significant demonstrable experience of working in the NHS in a junior management position
  • Demonstrative experience of staff management and leading a team
  • Budget management experience including monitoring expenditure and identifying savings


  • Introducing new ways of working
  • Project management
  • Experience and familiarity with business planning and preparation of business cases.

Skills and Knowledge


  • Understanding of national NHS policy and targets
  • Good interpersonal, oral and written skills including chairing team meetings, writing reports
  • Knowledge of Cerner / hospital IT systems/word processing/Microsoft office suite
  • Numerate, with excellent analytical skills/ability to understand and produce statistical information to use in problem solving
  • Ability to negotiate with and influence staff at all levels
  • Ability to manage time/priorities

Aptitudes, personal characteristics


  • Well organised and practical with a logical, analytical approach to work.
  • Pays careful attention to detail.
  • Ability to work under pressure in a dynamic environment.
  • Flexible
  • Ability to work on own in pursuit of team objectives
  • Positive and motivated

Employer details

Employer name

Royal Free London NHS Foundation Trust


Royal Free Hospital (but role includes cross site commitment)

Pond Street



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