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Quality Assurance Facilitator

East London NHS Foundation Trust
£34,089 to £41,498 a year per annum inc HCA
Closing date
1 Jun 2023

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Other Health Profession
Band 5
Contract Type
Full Time
Job summary

ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.

Job overview

We are looking for an enthusiastic and dynamic Quality Assurance Facilitator to deliver the Trust Quality Assurance workstreams, contributing to improving outcomes in clinical quality and patient experience across mental health, community health and primary care services in East London, Bedfordshire and Luton.

Main duties of the job

The post holder will be responsible for delivering Quality Assurance Workstreams. They will be involved in day-to-day administrative management of the work. The post holder will support with regular collection of feedback and reviewing processes and systems, embedded in a culture of continued development and improvement.

The successful candidate will contribute to committee reports were required and will be expected to deliver training on QA processes to clinical staff and service users.

The successful candidate will need experience of working in the NHS and an understanding of quality assurance. The post holder will have excellent communication, data management and IT skills, ability to work against regular deadlines by effectively managing own workload and priorities. They will demonstrate the ability to work both autonomously and collaboratively; but most importantly they will hold dear the values of the trust, and have a passion for quality and for improving patient and staff experience.

About us

The post holder will have an opportunity to undertake training to become a Quality Improvement Coach, and have direct involvement in quality improvement work in the Trust, as well as bringing those skills to bear in the quality assurance field.

The post offers an excellent opportunity to work within a forward thinking organisation that puts quality at the heart of what we do, further develop our quality system and enhance the quality of the services we provide for our service users, staff and other stakeholders.

If you want to find out more about the role please contact James Allum, Quality Assurance Operational Lead (

Job description

Job responsibilities

Please see JD (Job Description) and PS (Personal Specification) for full details of role requirements.

Person Specification

Education/ Qualification/ Training


  • Educated to degree level or equivalent experience


  • Recognised further qualification in relevant field



  • Experience of working in a health or similar organization


  • Experience of managing change
  • Experience of working in a culturally diverse inner city area
  • Experience of working in Quality Assurance

Knowledge and Skills


  • Knowledge of structures, concepts & processes of Quality Assurance
  • High level of expertise in word- processing, spreadsheets and databases (Excel).
  • Numerical and analytical skills
  • Excellent Information Management Skills
  • Good verbal and written communication skills, including report writing and presentation skills
  • Experience of working in a fast paced, adaptable environment
  • Ability to establish and maintain administrative systems and processes
  • Ability to manage own time, workload and priorities
  • Working knowledge of Office 365/MS teams
  • Ability to work collaboratively and in teams.


  • Ability to lead, support and influence others
  • Able to work effectively across organisational boundaries
  • Skills in producing action plans
  • Ability to produce articles and promotional materials to aid communication
  • Skills in project management and interactive presentations

Other requirements relevant to the post


  • Able to move around the organisation and other locations within the geographical area served by the Trust
  • Able to concentrate for long periods
  • Able to cope with demanding and unpredictable work pattern
  • Able to cope with emotional circumstances relating to personal histories of service users, carers, and staff
  • Able to use computer technology for sustained periods

Any attachments will be accessible after you click to apply.


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