Job summary

The Deputy CGM is responsible for strategic, operational and performance management, service quality and planning, overseeing, and supporting people management practices, resource use and modernisation in the Care Group. This will require well- developed and extensive knowledge and experience across a diverse range of managerial and clinical areas - with a strong and credible operational skill set essential to support the Care Group to deliver a challenging operational agenda.

The Deputy CGM is a key member of the Care Group team and as such will participate in and contribute to the operational planning and performance management arrangements of the department, as well as acting as a role model for people leadership and staff engagement within the care group. There is particular emphasis on improving employee experience, patient care and experience and service standards, increasing efficiency, working closely with the ICP to manage the interface between primary, community and secondary care.

***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

The post holder will lead the clinical service delivery of business as usual, business development and clinical transformation programmes.

The Deputy CGM is a key member of the Care Group team and as such will participate in and contribute to the corporate planning and performance management arrangements of the department, as well as acting as a role model for people leadership and staff engagement within the department. There is particular emphasis on improving employee experience, patient care and experience and service standards, increasing efficiency, working closely with the ICP to manage the interface between primary, community and secondary care.

The Deputy CGM will manage staff in the department in relation to the delivery of operational, financial, performance and activity targets. The post holder is expected to work with autonomy and establish ways of working within Trust and general health Policies. You will be responsible the direction for the clinical portfolios within your remit. Ensuring goals and standards are set for each portfolio.

About us

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment team on 01752 432100. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Job description

Job responsibilities

Operational Management/General

• Deputise for the Care Group Manager
• Responsible for the delivery of the supporting the Care Group corporate services, in accordance with organisational governance arrangements, and statutory compliance requirements.
• Responsible for the efficient management of the departments, ensuring timely and appropriate decisions to deliver quality patient care within the resources available.
• Work closely with the departments lead professional managers in ensuring that their individual operational plans are consistent with corporate objectives and priorities and ensure that individual priorities are determined within the Surgery Care Group.
• Develop and operate performance management systems for the effective and efficient use of resources in accordance with Trust policy.
• To interpret National and Trust policies in order to translate into deliverable action plans and to influence and propose changes to local departmental policies.
• Ensure effective and timely communication with all staff throughout the department.
• Setting and encouraging the achievement of standards of excellence in managerial practice and leading the promotion of a management ethos in which high standards of performance and quality care are the 'norm'. Promoting a culture within the department which is underpinned by open-communication and team working across disciplines.
• Responsible for delivery of major organisational and service delivery change across operational, professional and/or organisational boundaries. This could include reshaping the work and the workforce and managing all associated change management processes, including staff engagement, consultations and implementation.

Planning

• Actively influence the development of strategic and operational plans and priorities.
• To ensure that service developments are anticipated and planned in line with the Trusts strategic direction and process. This includes the development of longer-term changes that impact across the Trust and healthcare system.
• Ensure the development of an annual business plan in accordance with national and local guidance, which reflects/supports national and local plans and objectives that provides modern 'designed' patient care responsive to the needs of service users.
• Responsible for the departments rolling capital planning process, ensuring that capital assets are managed effectively. Working in accordance with the Trusts Operational Plan and Capital Framework.
• Prepare business cases to support long term strategic service changes/developments in accordance with National and local guidance e.g. NHSE/I priorities to Trusts for long term service change and reconfiguration including major capital developments.
• Planning and implementing operational arrangements for achieving departmental and Trust targets in relation to standards and quality of care and activity.
• Support the Trust finance and contract teams in the production and agreement of service contracts and capacity planning profiles with commissioners and stakeholders.
• Lead discussions/negotiations with commissioners in respect to the strategic development/change of service specific areas.
• Devise and implement objectives for each clinical area, sub speciality and provide performance management support to monitor achievement and respond to the departmental and Care Group performance review.
• Input as required into national committees and debates to develop strategy.
• Commission, sponsor and participate in audit and research (clinical and non-clinical) which enhances service delivery and service reconfiguration. Ensure that the department develops and delivers a rolling audit programme as part of the business effectiveness agenda.

Management of Services, Resources, and Policy.

• Responsible for the delivery of targets at the same time, ensure an effective balance between activity and the Trust wide service improvement agenda.
• Responsible for the departmental pay budget and associated capital assets, ensuring the department operates within budgets and achieves effective use of resources in order to ensure the department delivers its financial targets.
• Develop and maintain robust systems of financial control throughout the department; review and monitor financial performance and hold to account delegated budget holders; ensure that corrective actions are taken to deliver Trust and Departmental financial targets.
• Responsible for the departments pay and non-pay budget in the cluster and to support the care group. To Identify and implement cost improvements in order to deliver the Trusts financial objectives.
• Contribute to the development of corporate and financial management systems.
• Collaborating with Service Improvement and Workforce teams, lead and implement major service changes and service redesign, including across organisational boundaries, in order to deliver improved services to users in collaboration with leads.
• Be a member of the hospital operational management team, participating in the Manager on-call Rota.
• Responsible for development, interpretation and implementation of all relevant National and Trust corporate policies across the Department to ensure policy translates into practice.
• Responsible for the management of compliment and complaint responses for the Department.
• Responsible for delivery of regulatory and legislative action plans relating to relevant areas of corporate management.
• Prepare reports for Board, Care Group Review and Trust Board and other meetings as required.
• Responsible for reporting to Care Group Manager and Care Group Review Board.

Staff Support and Engagement

• Responsible for overseeing all Human Resources activity within the department. Supporting and developing managers and team leaders with their staff management responsibilities. Working in partnership with HR team where appropriate.
• Ensure that agreed policies and procedures are implemented appropriately to support a productive and cohesive culture.
• Promote positive industrial relations within the areas of responsibility and ensure appropriate contact is maintained with Trade Union Officials and through the development of departmental forums.
• Ensure adequate staffing/structures are in place to deliver the required service, and that these are agreed with care group
• Through a process of coaching and performance management, utilise the Trusts Performance Development Review process to ensure that staff are being supported to develop and are working to agreed objectives and have a clear understanding of the care groups goals and their contribution as part of a team in achieving these goals.
• Support managers and team leaders (where needed) in carrying out management processes such as disciplinary, grievance/dispute, or performance and conduct cases as well as recruitment/selection responsibilities. The Deputy Care Group Manager must ensure that there is appropriate involvement from the in the management of professional performance issues.
• Take a key role in understanding and responding to the culture of the department. Develop and deliver the departmental action plan to annual NHS Staff Survey and other staff surveys working with the Trusts Organisational Development Team

Service and Quality Improvements

• Lead corporate governance and modernisation across the Department.
• Lead operational service improvement for the Department, across the Department and relating to Trust-wide medicines initiatives
• Investigating accidents, complaints and untoward occurrences and initiate appropriate follow up action within the requirements of the Trust and other statutory requirements
• Review and implement recommendations from internal and external statutory and professional inspections e.g. Financial Audit, Information Governance, Staff Survey
• Ensure the Public Patient Involvement agenda is addressed by the Department, as per Trust policy.
• Responsible for identifying, negotiating and implementing income generation and commercial opportunities in the areas of managed services e.g. Service Level Agreements with Trust Care Groups for services provided, partnership development with external service providers.

Risk Management and Health and Safety

• Delivery of Trust Risk Management standards across the Department.
• Fully contribute to the management of critical incidents, reporting systems, risk assessment and risk management.
• Ensure an annual Clinical and Corporate Governance report and action plan is produced for the Department and that appropriate mechanisms are in place to deliver the Clinical and Corporate Governance agenda in the Department.

On Call

• To participate in the Trusts on-call manager rota, this requires contribution to the planning of Major Incident exercises and extensive knowledge of the organisation in order to deal with serious incidents out of normal working hours where there is a need for immediate decision making to be made.

Other Duties

• Professional
• Ensure confidentiality is maintained at all times
• Be professionally accountable for actions and advice
• Use experience and professional judgement to assist in problem-solving and trouble-shooting
• Undertake any other reasonable duties as requested by the CG Manager
• Risk management
• The management of risk is the responsibility of everyone and will be achieved within a progressive, honest and open environment.
• Staff will be provided with the necessary education, training and support to enable them to meet this responsibility.
• Staff should be familiar with the Major incidents Policy and Fire Pol
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  216-YM-S5305790