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Head of Business Support

East London NHS Foundation Trust
£48,526 to £54,619 a year per annum
Closing date
2 Jun 2023

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Other Health Profession
Band 8A
Contract Type
Full Time
We are looking for an experienced compassionate leader to lead our newly restructured business support leadership team.

The successful candidate will need to have experience of leadership across services and supporting teams through change.

This will be a high profile role, with the opportunity to help develop a strategy for how admin colleagues can support our changing Mental Health services.

Main duties of the job

To ensure that business support functions work with clinical teams to deliver the best care effectively to the local population To ensure that the directorate is enabled to make the most of technological opportunities To lead with compassion as a powerful advocate for change ensuring that the trusts values are embodied.

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations

Job description

Job responsibilities

The Head of Business Support could be based at Charter House Luton (LU1 2PJ) or Twinwoods, Clapham (MK41 6AT). Please for further information kindly refer to the job description and person specification attached to this vacancy.

Person Specification

Education/ Qualification/ Training


  • oEducated to master's degree level or equivalent experience
  • oExperience of using QI methodology or similar quality improvement methods to review processes and deliver improvements across complex services.
  • oProject Management qualification or equivalent project management experience



  • oSenior Managerial or Leadership experience
  • oExperience of leading change in services or, delivering tangible and sustained improvements
  • oBusiness Planning and budgetary management
  • oExperience of leading large numbers of people through influence rather than authority
  • oExperience of line managing teams of ten or more staff
  • oExperience of business planning and budget management
  • oExperience of using business intelligence tools to deliver changes to processes.
  • oExperience of leading cultural change
  • oExperience of leading technological changes across a large organisation to improve services.
  • oExperience of developing long term plans for a service across multiple areas.
  • oExperience of developing, writing and implementing policies that will be adopted across the directorate or trust.
  • oExperience of managing administrative functions in the NHS

Knowledge and Skills


  • oHighly organized, able to deliver objectives on time despite multiple interruptions and competing priorities.
  • oExcellent leadership skills, able to influence, enthuse and motivate individuals and teams within direct and indirect sphere of influence.
  • oAble to present complex information clearly to an audience.
  • oAble to coach, mentor and train staff, adapting delivery method and approach to suit the seniority and experience of the staff group and the size of the audience.
  • oUnderstanding of pre-requisite conditions for innovation and ability to identify barriers to innovation.
  • oProven analytical skills, able to use complex data sources to understand and improve performance, developing practical solutions that can be embedded.
  • oProven negotiation skills, able to participate in negotiations with external partners and colleagues to find a mutually beneficial position.
  • oExcellent communication skills, able to relate to and communicate to staff at all levels delivering sensitive and complex information in a variety of ways.
  • oUnderstanding of the Nolan Principles of Public Life and how these will need to be demonstrated in business support.
  • oHas a highly developed understanding of the changing NHS environment and its impact on service provision and staff.
  • oExtensive knowledge of practice and policy across a broad range of responsibilities e.g. finance/ human resources.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Employer details

Employer name

East London NHS Foundation Trust


Charter House



Any attachments will be accessible after you click to apply.


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