Job summary

Are you an effective leader? Do you have exceptional managerial skills, then we want you. We have an excellent opportunity for you to join our MSE Bridging services as a Service Manager.

The Service Manager supports the Operational Lead and Clinical Practice Facilitator in the management of the MSE Bridging Service.

The Service Manager will be responsible for first-line managerial duties across MSE Bridging Service, including supervising the Band 4 Flow Coordinators, Band 4 Rota Coordinator, Band 2 Administrative Assistants and Band 3 Community HCA's.

If you are interested in the role and believe you hold the qualities we require, then apply today!

Main duties of the job

You will be responsible for the day to day running of the Bridging Services including; management of the staff, ensuring accurate reporting, ensuring high quality care is delivered.

You will work collaboratively with the Primary Health Care Teams, Social and Voluntary sectors to oversee the safe facilitation of packages to enable patients to be cared for at home. Post holder will work alongside the Operational Lead within professional guidelines and the overall framework of the service's policies and procedures.

You will be acting as a manager for the organisation. Being responsible for a team and monitoring work load and and balance. Ensuring mandatory training, PPR's, sickness and performance is adhered to. Keeping the rosters up to date. Acting in a professional manner as a role model to colleagues. Supporting the ward manager and communicating effectively to the team. Promoting well being.

About us

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress

Job description

Job responsibilities

For full details about this varied and rewarding role, please see attached job description, but some of the responsibilities include

• As a Service Manager you will be responsible for first-line query/complaints management. This may entail exposure to distressing and emotional conversations and therefore requires empathetic, confidential and professional approach.
• To support the Operational Lead and providing the multidisciplinary team clear direction, set clear expectations and optimise motivation across area of responsibility.
• To proactively liaise with all relevant providers to strengthen levels of collaboration, gather market intelligence, showcase positive results and help identify ways to further strengthen relationships.
• To check that complaints regarding service provision are logged on approved systems, and processes are in place to review feedback, and use insight to guide practice or process developments.

Person Specification

Excellent communication skills

Essential

• Able to professionally communicate to stake holders, service users and relatives

Desirable

• IT skills

Demonstrable relevant experience in the healthcare field (preferably NHS)

Essential

• Strong patient focus and commitment to efficient and effective service delivery

Desirable

• Dealing with complex cases/issues

Highly motivated and enthusiastic individual prepared to drive through improvement changes

Essential

• Ability to think and plan creatively, and to prioritise significant workloads in the face of competing demands

Desirable

• Complaints management

Any attachments will be accessible after you click to apply.

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