Job summary

An exciting opportunity has arisen for a full time Operations Manager within Child Health,based at the William Harvey Hospital in Ashford, to lead, motivate and manage the various projects within Child Health and to ensure our service runs smoothly on a day to day basis.

You will work with clinical and operational leads to provide high quality information which allows greater understanding of patient flows within the specialties and allows capacity to be managed more proactively in the services.

It is expected that the post holders will work collaboratively across sites and Divisions to support the effective use of the Trust's capacity and ensure optimum patient flows through the hospitals.

We are a pioneering trust, on an exciting journey of healthcare transformation, innovation, and a strong team ethos. We are looking for positive leaders who want to help us deliver first-class patient care to a fascinating and complex population and be part of something special.

Our services are expanding and so we want an experienced Operations Manager to join our vibrant team, and be an agent for change.

Main duties of the job

We are looking for a reliable and enthusiastic person with a high standard of organisational skills to coordinate and manage the Child Health Team by ensuring a proactive, comprehensive, streamlined administrative process which revolves around the patient and their individual needs. The post holder will need to have good computer and communication skills, as well as being a team player, have an ability to use their own initiative and work well under pressure.

Applicants must also have excellent customer service skills and be used to working in a busy and pressurised environment with tight deadlines and targets to complete, as well as an understanding of the 18 week RTT pathway as this roles requires extensive PTL work.

Do you have proven leadership skills paired with excellent organisation ability?

Do you have a flair for process improvement coupled with stellar communication and partnering skills?

About us

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.

Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.

We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Job description

Job responsibilities

Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.

Person Specification

Qualifications

Essential

• GCSE Grades A-C

Desirable

• Evidence of continued professional development

Experience

Essential

• Operational experience within acute services.
• Minimum of 2 years working in a managerial setting to include management of staff
• Experience of managing RTT and PTL's.

Desirable

• Knowledge of All Scripts/PAS
• Budgetary management

Knowledge

Essential

• Understanding of the Trust Patient Administration system in respect of 18wk patient pathways and the Patient Access policy.

Any attachments will be accessible after you click to apply.

344-3115CHW