Mental Health Referrals Coordinator

North East London NHS Foundation Trust
£43,742 to £50,056 a year per annum (plus HCAS)
Closing date
5 Jun 2023

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Other Health Profession
Band 7
Contract Type
Full Time
Job summary

An exciting new role has been developed within the Redbridge Integrated Care Directorate for a Senior Referrals Coordinator . This post is open to qualified mental health practitioners of any discipline, including nursing, occupational therapy and social work.

The post-holder will work across the three Mental Health and Wellness Teams operating to provide borough-wide mental health services. These new multi-disciplinary community mental health teams were developed as part of the Mental Health Transformation and include a range of traditional disciplines, and new roles implemented as part of Transformation. They work closely with statutory and voluntary partners, especially Primary Care and the Primary Care-based mental health practitioners. They have strong connections with inpatient and acute services including home treatment teams, specialist drug and alcohol services, day service providers and psychological therapies. The Mental Health and Wellness Teams provide all secondary adult mental health services in the borough and are based on Recovery, Open Dialogue and Trauma Informed models of care. They offer assessment, advice and signposting to other teams and organisations as appropriate, and individual interventions and groups for service users aimed towards recovery and independence.

Main duties of the job

  • To prioritise own day-to-day workload.
  • To support admin staff to manage referrals identified as urgent or high-risk.
  • To ensure urgent or high-risk referrals are screened and offered triage or further follow up as necessary within appropriate timescales according to level of risk.
  • To lead the daily referrals screening meeting to ensure a robust clinical screening process within timescales in line with local and national targets.
  • To provide clinical guidance to the duty staff and triage practitioners, particularly in relation to clinical risk management of new referrals.
  • To ensure walk-in assessments are seen in a timely manner and robust risk assessment completed.
  • To liaise with and support MHWT clinical leads to manage the assessments allocated to their teams
  • To identify any system, recording or process issues with the management of referrals into and out of the MHWT triage services and implement actions to address these
  • To offer support and guidance to other staff members and services as appropriate.

  • About us

    COVID-19 VaccinationWe continue to encourage all staff to ensure that they have been double vaccinated and received their booster. We recognise that taking the vaccine provides the best defence against COVID 19 for our patients, our staff and their families.Probationary PeriodThis post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).Starting with NELFTNELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.High Cost Area Supplement - LondonThis post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of �4,313 and a maximum payment of �5,436 per annum pro rata).

    Job description

    Job responsibilities

    The referrals coordinator will lead the daily referrals screening meetings attended by Consultant Psychiatrists and senior clinicians representing the Mental Heath and Wellness Teams and Psychological Services. They will work closely with admin staff to ensure that all referrals are screened and appropriately directed in a timely manner, and that urgent referrals are prioritised and assessed, following a robust risk management triage process. They will be closely linked with the Mental Heath and Wellness duty service in order to support with duty calls and referrals or crisis walk-in's presenting directly to the team base. As a senior clinician they will play an active role in the ongoing development of the service, working alongside the Mental Heath and Wellness Teams seniors and supporting the service managers. They will need to have excellent clinical and risk assessment skills, goodcommunication and leadership skills and an ability to work autonomously, prioritising and managing their own workload as required.

    We are looking for an enthusiastic, flexible individual who has a passion forsupporting mental health service users and for developing the skills and knowledge of multi-disciplinary staff. Although there are some opportunities for agile working, due to the nature of the job, on-site location is expected for the majority of the role. NELFT offers excellent opportunities for career development across the range of services it operates and has well embedded systems of appraisal and professional support.

    Please refer to the attached job description and person specification for further details on this vacancy.

    Person Specification

    A.C. as per Person Spec


    • Experience
    • Skills / Abilities
    • Knowledge
    • Qualification / Registration


    • Experience

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